Razer Tops PC Tech Support Test, MSI Brings Up the Rear

Razer earned the top spot among Windows PC makers in Laptop Mag's Tech Support Showdown, the site's annual undercover test that ranks the performance of the companies' support across call centers, web site offerings and social media.

Credit: Laptop MagCredit: Laptop Mag


Razer came in at number two earning 88 out of 100 possible points, just behind Apple (91 out of 100). Razer improved by adding more and better support phone support and making great use of social media, including Reddit.

Among other PC vendors, Dell came in third place (78 points. Laptop Mag combined Dell and Alienware), Asus and Acer grappled for fifth and sixth. MSI came in dead last, with a poor showing at 30 out of 100.

Razer's ascendance is notable. Last year it came in ninth place, due to unresponsive phone support. MSI was in last place in 2018 as well, largely due to the same poor-quality website, inaccurate phone support and non-responsive social media accounts that plagued it in 2019.

You can read more detailed explanations of each company's performance over on Laptop Mag.

5 comments
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  • Gam3r01
    Razer did what now
  • nobspls
    How do people even properly score and evaluate tech support? Get extra points for being female and winking? Is that it? The only tech support that is worth a darn is the stuff I do myself and getting crap to work. I don't know how Apple gets top score, when their crap breaks, it is broken, no fixing, no real repairs, just bend over and pay for new crap.
  • slyverine
    Apple and Razer have the best support because their products break so often that they get the chance to get more experienced in fixing them hahaha I would expect MSI in 3rd place for the same reason, but seems they are that bad that they can't even help repairing their own stuff.