How to Develop a Service Level Agreement

Service Level Agreement Template Part I

The SLA template started below and continued on the next page provides the detail required to successfully develop an understanding between IT and business.

 

Service Level Agreement (SLA)

For

[Customer-Business Unit]

By

[IT Organization]

 

Effective Date: [Effective Date]

Document Owner:

[Document Owner]

IT organization:

[applications or services impacted]

Version

Version

Date

Revision / Description

Author

[Version]

[Date]

[Revision / Description]

[Author]

 








Approval

(By signing below, all Approvers agree to all terms and conditions outlined in this Agreement.)

Approvers

[Title and/or Affiliation]

Approval Date

[Approver]

[Title and/or Affiliation]

[Approval Date]

 



 

 

 

Agreement Termination

Approvers

[Title and/or Affiliation]

Termination Approval Date

[Approver]

[Title and/or Affiliation]

[Approval Date]

 



 

 

 

Subsequent Agreement Ref.:

[Subsequent Agreement(s) Reference]


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