Service has now been fully restored for Gmail customers who were having trouble accessing their accounts.
Yesterday several people reported that they were unable to access their Gmail accounts and were receiving a 502 Error. It seems the service is no longer affected and is back up and running for those who were temporarily locked out of their email.
We’re all agreed that Monday morning (or afternoon depending on where you are) is probably the worst time for your Gmail or any other email service to pack it in. Gmail was back after a few hours, however, there doesn’t seem to be any hint as to what the problem actually was.
Google issued a formal apology via the company’s blog yesterday evening. While the search giant appreciated that a large number of people were affected, it wasn’t as quick to divulge information about what went wrong. Google also said that it didn’t usually post about these kinds of problems in the blog but it was making an exception because it affected a significant amount of users, which kind of makes us wonder if what went wrong yesterday was more serious than other snags Gmailers have hit in the past.
“We’ve identified the source of this issue and fixed it. In addition, as with all issues that affect Gmail and our other services, we’re conducting a full review of what went wrong and moving quickly to update our internal systems and procedures accordingly. We don’t usually post about problems like this on our blog, but we wanted to make an exception in this case since so many people were impacted.”
As if the no-email-on-a-Monday situation wasn’t bad enough all ready, MobileMe users also experienced issues yesterday, which no doubt induced flashbacks from the 11 day outage they endured last month. Disgruntled customers were yesterday greeted with a status messages on the MobileMe support page, which said, “MobileMe members were unable to access MobileMe Mail. Normal service has been restored. We apologize for any inconvenience.” They expanded on this already not very informative message with an update that explained exactly nothing of what went wrong.
“MobileMe members were intermittently unable to access MobileMe Mail using a desktop email application, iPhone or iPod touch. Access to www.me.com/mail was unaffected. Normal service has been restored.”
The status message on the site now states all systems are running normally. There’s no indication as to whether Gmail users or MobileMe customers lost any data while their accounts went dark but we’d say regardless of whether or not MobileMe users lost any (more) information, they’re probably pretty miffed about level of service they’re getting. They are paying for it after all.