ATI Confirms Grey Screen Issue, Promises Fix

Earlier this week, it emerged that many 5000 series users were experiencing problems with crashing and grey or colored lines appearing on his or her display. The grey screens and hangups were occurring while users were gaming, watching movies or in some cases, when the computer was just sitting idle.

When users contacted customer service they were told the issue was caused by a Windows 7 update. ATI recommended a clean install of the graphics card driver as a possible fix, stating this had solved some users problems. The ATI Catalyst 10.1 release notes (published Wednesday) note the problem as a known issue; however, it's described as a problem affecting users of all versions of Windows and not just Windows 7.

Today Dave Erskine, an AMD spokesperson, informed us that, "only a small number of ATI Radeon HD 5800 series and ATI Radeon HD 5700 series cards are exhibiting the behavior," and that the team is closing in on a fix for the apparently software related issue.

"The team is testing a driver hotfix and initial tests indicate that it resolves the issue," Mr Erskine said. "We need to test it further but we expect to make the hotfix available shortly."

Create a new thread in the UK News comments forum about this subject
This thread is closed for comments
Comment from the forums
    Your comment
  • ElCdt
    My money is on the ATI´s PowerPlay feature. Having your card spike up and down in clock speeds can´t be good for a card´s health. I had the same problem playing Borderlands, until i underclocked my 4890 by 50mhz, and suddenly it was stable again. I wish they would add a toggle feature to disable PowerPlay from the Catalyst CC.
  • mi1ez
    At least they're admiting it now and sorting it!
  • flaminggerbil
    Nice that they've got the guts to admit there's a problem, a lot of hardware manufacturers seize up when something's found and deny all knowledge.