Sign in with
Sign up | Sign in

Nvidia Sued by Laptop Owners Over Faulty Chips

By - Source: Tom's Hardware US | B 4 comments

Apple, Dell, and HP laptop owners are tag-teaming Nvidia with a combined lawsuit stemming from issues with faulty GPUs

While Nvidia’s technology may have moved on from the GeForce G84 and G86 fiasco, owners of that chip certainly haven’t.

In fact, five laptop owners who have the older, faulty GeForce hardware are now banding together to sue Nvidia, reported ComputerWorld.

According to court documents, the plaintiffs are seeking from Nvidia full replacement of the faulty chips and to pay unspecified damages.

Rather than recall faulty notebooks, manufacturers of laptops affected have gone through certain steps to help cover the problem. Apple promised owners of the GeForce 8600M GT-equipped that it would repair for free any faulty GPUs within two years of purchase date, regardless of extended Apple Care coverage.

Other notebook makers such as HP and Dell also extended warranties and released new BIOS software that increased the fan speed to better cool the GPU – hopefully warding off any defects from showing up.

Such measures were unsatisfactory for many, especially the five who are now suing Nvidia.

"This is a grossly inadequate 'remedy,' as it results in additional manifest defects, including, without limitation, further degraded battery life, system performance and increased noise in the Class Computers," the legal complaint read.

"Worse, this 'remedy' fails to solve the actual problem. Instead, this measure only ensures that the Class Computers will fail after the OEM's express warranty period expires, potentially leaving consumers with a defective computer and no immediate recourse," the lawsuit continued. "Finally, even after this purported 'update,' video and system performance is still degraded due to unacceptably high heat and part failures.

The plaintiffs are spread out in Louisiana, California, Illinois, New Jersey and New Mexico. Although among them are only laptops made by Apple, Dell and HP, if such a suit were to hold any water and move to class action status, it could be spread owners of other notebook makes. Stay tuned.

Discuss
Display all 4 comments.
This thread is closed for comments
  • 1 Hide
    Micropat , 14 May 2009 02:31
    I have an 8600M GT in my Dell XPS M1530. Any advice for me? My system does run a bit hot. I can get the processor and graphics to register around 80 C (using gpu-z and hwmonitor) when gaming.
  • 0 Hide
    h4rold , 14 May 2009 02:57
    Where do you sign up ?

    Dell has sold me an XPS 1330 (nvidia 8400) that died after 11 months (12 months warranty).
    Replaced it with a faulty motherboard. (booted and died 30 s after)
    Replaced it with a motherboard which died 3 months and 10 days after it was replaced. Warranty on replaced motherboard is 3 months so they want me to pay 500 euros.

    Don't know what to do :/ 
  • 0 Hide
    caskachan , 14 May 2009 03:38
    i fix computers and 90% of the Dv6000 i get t reapair have the "no video" problem, i used a heat gun and "reballed" them, but only about half of them have succesfully been repaired ;
  • 0 Hide
    dilbar , 17 April 2011 05:23
    Although there has been a class action in USA against Nvidia re the faulty GPU / chip in HP, Compaq, Dell and Apple notebooks / laptops we haven't had any apology in the UK.

    Anyone with the same problem in the UK please join me in putting pressure on BBC Watchdog and Trading Standards - when I contacted them before I heard nothing but we shouldn't accept this so need to create some publicity.


    Di