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Newegg Confirms Counterfeit Core i7's Shipped

By - Source: Tom's Hardware US | B 6 comments

Newegg quickly follows up with its customers after initially down-playing the situation as a wrong shipment of "demo" CPUs.

A quick follow-up to the story that broke out about Newegg shipping counterfeit/fake Intel. After Intel announced an investigation into the shipment from, Newegg now issues the following statement:

Read our initial report here, and its follow-up here.

Newegg is currently conducting a thorough investigation surrounding recent shipments of questionable Intel Core i7-920 CPUs purchased from Newegg.com.

Initial information we received from our supplier, IPEX, stated that they had mistakenly shipped us "demo units." We have since come to discover the CPUs were counterfeit and are terminating our relationship with this supplier. Contrary to any speculation, D&H Distributing is not the vendor that supplied us with the Intel Core i7-920 CPUs in question.

Newegg's top priority is to proactively reach out to all customers who may have been affected to ensure their absolute satisfaction. We have already sent out a number of replacement units and are doing everything in our power to resolve the matter promptly and with the least amount of inconvenience to our customers.

We have always taken pride in providing an exceptional experience for each customer, and we apologize for any inconvenience to our valued customers. We take matters like this extremely seriously, and are working in close cooperation with Intel and the appropriate law enforcement authorities to thoroughly investigate this incident.

Intel confirmed earlier today that it did indeed see fake Core i7 processors.

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  • 0 Hide
    wonspur , 9 March 2010 08:49
    newegg is a company ive never had problems with. They are all about the customer. If i have had an issue its solved within days in a professional manner. Im sure newegg would be more than happy to solve this problem as well as some compensation.
  • 0 Hide
    deathmustard , 9 March 2010 08:50
    Always loved the egg. Have built 2 whole computers using products form them.
  • 1 Hide
    Anonymous , 9 March 2010 14:18
    how on earth do you make a counterfeit processor?
  • 1 Hide
    mi1ez , 9 March 2010 14:42
    My apologies to D&H.
  • 2 Hide
    Fox Montage , 9 March 2010 17:01
    edrandallhow on earth do you make a counterfeit processor?


    Take a lump of aluminium, and hammer it into the shape of a processor heat-spreader cap, package it up with a blank notebook and a piece of foam with sticker of a fan on it, and bob's your uncle!
  • 0 Hide
    jenesuispasbavard , 10 March 2010 20:24
    Props to Newegg for owning up.

    ^^ And who's Bob? ;)