Carphone Warehouse allegedly runs insurance scam

Here we go again, more iPhone. We know.

So, last week it was the tabloids spreading rumours about the iPhone sales and it was down to O2 Bigwig Peter Erskine to set the general populace straight.

This time it’s Carphone Warehouse who are telling porkies. Now we all know that the iPhone sales haven’t exactly been stellar in the UK but that’s no excuse to turn to insurance scams…

Apparently, Carphone Warehouse has been stretching the truth a bit when it comes to store insurance for phones. Carphone Warehouse claims that a small number of staff had been misinformed on the insurance policy surrounding the iPhone.

Staff, allegedly, told customers that if they happened to misplace their iPhone they’d have to fork out 630 for a whole new 18 month contract with O2. However, in reality, if a customer were to lose his or her handset the contract would remain and they would simply have to eat the cost of a new iPhone.

Carphone Warehouse is (of course) denying everything and say it was just a case of a few misinformed staff members. Yeah, sure.

All this lovely info is courtesy of the brave and valiant undercover researchers of BBC One’s Watchdog.