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Blue screen of Death ( can someone explain this to me and tell me what to do? am freaking out

Debugging Details:
------------------

TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2

BUGCHECK_STR: 0x109

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT

PROCESS_NAME: System

CURRENT_IRQL: 2

BAD_PAGES_DETECTED: 70b2

LAST_CONTROL_TRANSFER: from 0000000000000000 to fffff80182a10570

STACK_TEXT:
ffffee04`6f51db38 00000000`00000000 : 00000000`00000109 a39fc4d9`729269e7 b3b6d15f`c51412c1 fffff803`3b8b0000 : nt!KeBugCheckEx


STACK_COMMAND: kb

SYMBOL_NAME: PAGE_NOT_ZERO

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: Unknown_Module

IMAGE_NAME: Unknown_Image

DEBUG_FLR_IMAGE_TIMESTAMP: 0

BUCKET_ID: PAGE_NOT_ZERO

Followup: MachineOwner
---------

*** Memory manager detected 28850 instance(s) of page corruption, target is likely to have memory corruption.
8 answers Last reply Best Answer
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  1. Best answer
    The CRITICAL_STRUCTURE_CORRUPTION bug check has a value of 0x00000109. This indicates that the kernel has detected critical kernel code or data corruption.

    Can you follow option one on the following link - here
    and then do this step below: Small memory dumps - Have Windows Create a Small Memory Dump (Minidump) on BSOD

    that creates a file in c windows/minidump after the next BSOD
    copy that file to documents
    upload the copy from documents to a cloud server and share the link here and someone with right software to read them will help you fix it :)

    likely a driver error, but its blaming the system which doesn't tell us a lot.
  2. MERGED QUESTION
    Question from jboah.cass : "Blue screen of Death ( can someone explain this to me and tell me what to do? am freaking out"

    jboah.cass said:
    https://drive.google.com/file/d/1AunR9LoNjevYegoCYWcxwn0ZWdmpPKyS/view?usp=sharing

    Guys sorry for the delay.

    But please find the link above. It doesn't say anything better than ntoskrnl.exe as the cause


    Anonymous said:
    NTOSKRNL = windows kernel. It handles all driver requests, power management, and memory management. It sits between Hardware and Applications. It got blamed but its not the cause

    I asked for that dump in another thread, I have sent link to someone who can convert it and show us more info. Don't give me BA for this reply :)


    I merged threads together, have you had error more than once? Can you set it to create minidumps if you are as it will make a 256kb file which is much smaller to upload than the memory.dmp file which can be very big (many gb)

    Can you go to c:\windows folder
    set the view to show hidden files and folders
    If the memory,dmp file is less than several gb in size, copy it to your desktop
    upload the copy from desktop to a file sharing web site and share the link here

    we can get more info out of the dmp than that screenshot is showing us.
  3. https://drive.google.com/file/d/1WmWs7V_LssDPfu-xhiOkLZPyUecRFuoE/view?usp=sharing

    Hi Colif,

    Thank you for helping me.

    the link above contain the right dump file I took a screen shot to this page. If I understand your message you want the actual dump file generated.

    Please let me know if you need other information.

    I hope to hear from you
  4. Hi, the link above contains "BlueScreenView.exe" which is not what we need. We need the actual dump file. They are usually located in the C:\Windows\minidump folder and have filenames such as "060118-9546-01.dmp". You might need to copy them to your desktop or documents folder before they can be uploaded.
  5. I ran the dump file through the debugger and got the following information: https://pste.eu/p/ueAf.html

    File: 060118-36843-01.dmp (Jun 1 2018 - 12:11:53)
    BugCheck: [CRITICAL_STRUCTURE_CORRUPTION (109)]
    Probably caused by: Unknown_Image (Process: System)
    Uptime: 0 Day(s), 20 Hour(s), 47 Min(s), and 13 Sec(s)

    Homepage: https://www.acer.com/ac/en/US/content/support-product/5611
    It appears as if you have the latest available BIOS installed already.

    You have 1 driver that I've never seen before and a Google search brings up nothing. Do a search of your PC for nvtcidrv.sys and if you find it, right click on it, choose properties and give us any information about this file that you can. It may or may not be a problem, but as of now it's unidentified.

    I can't help you with this. Wait for additional replies. Good luck.
  6. gardenman said:
    I ran the dump file through the debugger and got the following information: https://pste.eu/p/ueAf.html

    File: 060118-36843-01.dmp (Jun 1 2018 - 12:11:53)
    BugCheck: [CRITICAL_STRUCTURE_CORRUPTION (109)]
    Probably caused by: Unknown_Image (Process: System)
    Uptime: 0 Day(s), 20 Hour(s), 47 Min(s), and 13 Sec(s)

    Homepage: https://www.acer.com/ac/en/US/content/support-product/5611
    It appears as if you have the latest available BIOS installed already.

    You have 1 driver that I've never seen before and a Google search brings up nothing. Do a search of your PC for nvtcidrv.sys and if you find it, right click on it, choose properties and give us any information about this file that you can. It may or may not be a problem, but as of now it's unidentified.

    I can't help you with this. Wait for additional replies. Good luck.



    Hi Colif,

    Thank you so much. You have been very helpful. I think I installed an online stata around the time of this driver and might have caused the problem.

    The stata was removed long ago but this might be hidden and now the problem is to find it.

    You have been very helpful

    Thanks
  7. See if there is an update for your WiFi drivers, the currently installed ones are from 2013 - the current one on acer site is from 2015 but how they display all the drivers on their web site is confusing - https://www.acer.com/ac/en/US/content/support-product/5611;-;Aspire%20ES1-512

    if you cannot find that unknown driver, try running this and use it to stop it from running at startup - https://docs.microsoft.com/en-us/sysinternals/downloads/autoruns
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