Computer freezes, makes a buzzing sound, then crashes

Hello,

For a few weeks now, maybe even months, my computer has been freezing and crashing whenever I'm watching videos, it didn't matter what website I'm watching it on, but whenever I'm watching a video, it crashes after some time, this doesn't happen whenever I'm gaming and doing other stuff other than watching videos.

I've tried many solutions like uninstalling drivers, checking for viruses, defragmenting, disabling hardware acceleration on Chrome, etc.

My computer specs are:
Manufacturer: ASUSTek Computer Inc.
Model: X555LAB
Processor: Intel(R) CORE (TM) i5-5200U CPU @ 2.20 GHz
RAM: 12 GB DDR3
System Type: 64-bit Operating System, x64-based processor
Hard drive: TOSHIBA MQ01ABD100
GPU: Intel(R) HD Graphics 5500
OS: Windows 10

As for PSU, I'm not sure, if anyone knows how to check it and if you need it to help me solve, feel free to let me know how to do it and I'll check.

Thank you for your time, and have a nice day :)

(P.S. I am just a teenager who doesn't have a job "yet" so if I have to buy anything, I guess I'm going to have to deal with the problems I'm currently having until I get myself a job and then a new computer)
Reply to ugasip
4 answers Last reply
More about computer freezes makes buzzing sound crashes
  1. You don't have a discrete GPU, so doubtful (but not impossible), that it's PSU related. Is your computer overheating? Install CPU-Z and monitor temperatures.

    Else, you should do a memory test, which means memtest. Could be temperatures too high, could be bad ram.
    Reply to Andy Chow
  2. Andy Chow said:
    You don't have a discrete GPU, so doubtful (but not impossible), that it's PSU related. Is your computer overheating? Install CPU-Z and monitor temperatures.

    Else, you should do a memory test, which means memtest. Could be temperatures too high, could be bad ram.


    My computer just crashed, and I looked at the minidump file, but I don't know what any of these mean, do you think you can help? Thanks!

    https://pastebin.com/iU2Hksy5
    Reply to ugasip
  3. Yeah, seems to be a driver issue. But I suspect a memory cause is the root problem. Download memtest (either ones, there are now two branches, they both work). Burn it on a CD or USB, reboot and go to the bios, and choose to run it for a while. Like 10-20 hours (overnight for example). Tell me the results.

    The first dump file I understood, lot. Usually what I see is 10 000 lines of error on hexadecimal thing x*28281832138 happened at this hour, stuff like that.

    The FIRST thing you must do is run a memtest.

    Then, since we know it's DPC related, we can easily find if it's something else. But do the memtest FIRST, because I don't want to waste my time.
    Reply to Andy Chow
  4. Andy Chow said:
    Yeah, seems to be a driver issue. But I suspect a memory cause is the root problem. Download memtest (either ones, there are now two branches, they both work). Burn it on a CD or USB, reboot and go to the bios, and choose to run it for a while. Like 10-20 hours (overnight for example). Tell me the results.

    The first dump file I understood, lot. Usually what I see is 10 000 lines of error on hexadecimal thing x*28281832138 happened at this hour, stuff like that.

    The FIRST thing you must do is run a memtest.

    Then, since we know it's DPC related, we can easily find if it's something else. But do the memtest FIRST, because I don't want to waste my time.


    The Memtest results showed no errors, that's a good thing right?
    Reply to ugasip
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