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Tom's Hardware > Forum > Laptops & Notebooks > General Discussion > HELP!? No dual GPU on a model that explicitly stated so?

HELP!? No dual GPU on a model that explicitly stated so?

Forum Laptops & Notebooks : General Discussion HELP!? No dual GPU on a model that explicitly stated so?

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Kukushka   02-04-2012 at 02:43:01 PM
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Hey forum,

I have bought a Pavilion Laptop with A6 processor and a "AMD Radeon HD 6520G Dual GPU Graphics" from the official HP UK site:

http://h40059.www4.hp.com/uk/homel [...] nce=direct

However I am having some issues finding/or activating the second GPU. To be more precise I am having doubts about its existence! I.e even reading through the description of the Laptop it says 6520G Dual GPU while Dual gpu is usually labelled as a g2 (e.g 6520g2).

With the AMD APUs, Dual gpu/dual graphics stands for APU+ Discrete gpu wired in crossfire within the laptop, and HP, a company which I would not usually consider for laptops, had a whole range of G2 and Dual graphics models, however- the one I bought seems to be an anomaly.

Folks? Any tips to check if there are two GPUs/discrete GPU + APU?

Sincerely yours,

Dmitry

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Kukushka   02-04-2012 at 03:19:29 PM
- 0 +

P.s Display drivers in the device manager only mention: 1 AMD Radeon HD 6520G

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WR2   02-04-2012 at 03:23:42 PM
- 0 +

Hello Kukushka;

No where in any of the spec sheets is a 2nd discrete GPU listed. Not sure what that 'Dual GPU Graphics' graphics is about.

I don't believe there is a 2nd graphics card installed in that laptop.
What did HP say when you called them?


Message edited by WR2 on 02-04-2012 at 03:24:04 PM
------------------------------ Laptop Buyers FAQ
Locked Out Of Your Laptop?
 Reply to WR2
plasmastorm   02-04-2012 at 03:32:37 PM
- 1 +

You have one dedicated GPU and the other is built into the CPU, much like an i7.

See AMD's website.
http://www.amd.com/us/products/tec [...] phics.aspx

Reply to plasmastorm
plasmastorm   02-04-2012 at 03:34:02 PM
- 0 +

Basically the system will run off teh one in teh CPU most of the time and probably only use the dedicated GPU for games and HD video. Much like a low power mode Nvidia setup does.

Reply to plasmastorm
WR2   02-04-2012 at 03:35:11 PM
- 0 +

Kukushka wrote :

Dual gpu is usually labelled as a g2

Correct.

------------------------------ Laptop Buyers FAQ
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WR2   02-04-2012 at 03:40:20 PM
- 0 +

http://img696.imageshack.us/img696/899/ss008.jpg
Uploaded with ImageShack.us

------------------------------ Laptop Buyers FAQ
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kinggraves   02-04-2012 at 04:06:02 PM
- 0 +

I'd get in touch with HP and ask exactly how this is a "dual graphics" system since it even claims to be on their own site. Sounds like deceptive marketing to me.

Reply to kinggraves
Kukushka   02-04-2012 at 04:10:26 PM
- 0 +

Replied that Dual GPU= Can connect two monitors.....

Then after I tought the customer support some Tech lessons, they sent me to their tech support, and voiala- it was closed for Saturday reasons.

Will get back to them on Monday... those buggers have really ticked me off- also all benchmarks I run - yield single APU results- and not Double GPU.

Reply to Kukushka
WR2   02-04-2012 at 04:15:18 PM
- 0 +

The very first thing that made me think you might not have a discrete GPU was the price.

They could have made the marketing spiel clearer.
'Dual Graphics' vs 'Dual Graphics Displays'

------------------------------ Laptop Buyers FAQ
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 Reply to WR2
kinggraves   02-04-2012 at 06:23:01 PM
- 0 +

Actually they phrased it "Dual GPU graphics" which is blatantly lying considering there is no dual GPU involved at all. They're also trying to capitalize on AMD's Dual Graphics crossfire, even though that would involve a discrete GPU. For the record, even the integrated APU is capable of dual monitor, so you can stop trying to look for a second GPU. You been tricked by HP's deceptive marketing.

-1 HP.

Reply to kinggraves
jaguarskx   02-04-2012 at 06:59:10 PM
- 2 +

It might be an honest typo on HP's website. I myself am a bit confused by AMD's dual GPU naming convention.

In any case, it sounds like you are really disappointed by your purchase so I recommend you return it for a refund if you still have time to do so.

------------------------------ Q9450 |Corsair XMS 4GB DDR 800 | ABit IP35 Pro | HD 5850 | Audigy 2 | Seasonic S12 550 | Cooler Master Centurion 532 | NEC LCD2690WUXi and Planar PX2611w | WinXP

Peace on Earth by means of the destruction of all life on Earth.
 Reply to jaguarskx
WR2   02-04-2012 at 07:17:01 PM
- 0 +

I was thinking maybe a 'cut and paste' from a model that did have the IGP and a discrete card.

------------------------------ Laptop Buyers FAQ
Locked Out Of Your Laptop?
 Reply to WR2
Kukushka   02-05-2012 at 12:14:06 PM
- 0 +

Thanks folks, Ill post an update on how the situation was resolved on Monday.

Reply to Kukushka
Kukushka   02-06-2012 at 12:55:18 PM
- 0 +

Hey folks.

 

Spoke to their Customer Support. They will pick up the laptop, and also give me a £20 voucher for future purchases.

 

Their position is:

 

Support -You bought a laptop HP Pavilion g7-1204sa. You received HP Pavilion g7-1204sa. Therefore it is YOUR fault that it does not satisfy you!"
Me - But the computer described on the website it not the product that I got? There is no dual graphics!
Support - Sorry but you chose this product, and we have sent you the correct model, so if you are not happy with the technical specs- please return it.
Me - But this is deceptive advertising on-line! The product that I received does not fit the description on-line! Will you at least remedy it for future customers and take a note of this complaint?
Support - Sorry but you chose this product, and we have sent you the correct model, so if you are not happy with the technical specs- please return it.
....

 

Ahh well, the one time I decide to have a bit of faith in HP, it tries to hand me a " DUAL GPU 6520G".

 

Beware folks and check the pcs you get.


Message edited by Kukushka on 02-06-2012 at 01:10:51 PM
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