Hard drive configuration is not set to the factory default. Restore ab

I have a Acer Aspire laptop about 5 months old and am trying to restore it to the original factory settings,but when I try to restore it a window pops up and says "Hard drive configuration is not set to the factory default. Restore aborted". I have the discs for restoring but they do not load. Everything appears to be working but I have to much junk picked up on the web I want to clean out. I have saved everything on an external hard drive. I called Acer and they were a waste,hard to understand them (India?) They wanted to sell me a new start-up disc or have me send it to them as it is still under warranty but I think with the proper knowledge it should be able to be fixed just knowing how to set the c drive to the default setting. HELP Robert.

This topic has been moved from the section Forum Feedback to section Laptops & Notebooks by Grumpy9117

Thank you for you help,but my problem is two fold. (1) My hard drive (c) is not reading my factory restore disc's (reads everything else,DVDs,Cd's) and (2) I would remove the JUNK if I knew which was junk and something that needs to stay on my PC when I go into my UNINSTAL,much is shown as letters and numbers. I have backed up my PC onto a separate external (f) drive called click-free,I will restore one item at a time when and if I can get my PC to go back to the original FACTORY SETTINGS,or delete the item so as not to put everything back on that I do not need,want or is garbage that was put there from these web sites when I had visited them either through my email or however I got them. You probably know how that is. Acer will not let me use their techs without charging as a fee base (that sucks when it is under warranty,4 months old) or will send out new factory disc's for a charge of $19.99, which they are not sure if that will work, or mail the whole laptop back and I have to pay shipping and probably won't see it back again for a month or two. Any ideas would be immensely appreciated. I do need my laptop because I use eBay a lot and would be lost without it. I am retired and supplement my income with ebay. I only give this info. because to let everyone know that I can't have my PC away for two months as most PC owners would agree. Thanks again,Robert.

I will order the new disc's from Acer. By the way someone mentioned the JUMPERS as to what might be the problem. The girl at Acer mentioned it as well and was sending me instructions on to how to take out the HD and reset the jumper wire. Have you ever heard of that before? Thanks,Robert.

robert, i really can't help you on this but i just wanted to say ignore pepe2907. this person is obviously an idiot that can't even understand what the problem is, let alone help anyone.

UU, thank you for that!
As I see you understood and found a solution for the problem

And excuse me, but how do you understand this sentence "Thank you for you help,but my problem is two fold. (1) My hard drive (c) is not reading my factory restore disc's (reads everything else,DVDs,Cd's)" ??? I really cant. A harddrive reading CD's? Really?

Maybe you can help me. I have an intel pentium dell computer. The screen went black so my sister uploaded another disc with windows 7 on it. Now the computer is full and will not do anything. I have been trying to figure out how to restore to the factory default. Nothing has worked. I tried using f8 and following the instructions, but nothing. The computer came with a hard drive set up with the default settings that required no cd. Help!

Barbara