HP 1022n printer won't stop printing

Installed Windows 7 on one of our PC's today and when I went to set up network printing, the HP 1022n printer I was printing to kept printing out the same job over and over again. If I cancelled the job, it still kept printing, and I had to power off the printer to finally stop it. I've tried uninstalling the driver in Windows 7 and reinstalling it, but it keeps happening. I have other Windows 7 systems using this printer on the network with no problems. Any ideas? Thanks.

Reply to whit80

whit80 wrote :

Installed Windows 7 on one of our PC's today and when I went to set up network printing, the HP 1022n printer I was printing to kept printing out the same job over and over again. If I cancelled the job, it still kept printing, and I had to power off the printer to finally stop it. I've tried uninstalling the driver in Windows 7 and reinstalling it, but it keeps happening. I have other Windows 7 systems using this printer on the network with no problems. Any ideas? Thanks.

Having the same issue - no fix yet. I'll keep trying to fix it and will let you know if I crack it -AM-

Reply to _gusman_

Type services.msc in ur run command, then look for printer spooler and right click to stop the reprinting, after which restart.

Reply to Eford

Type services.msc in ur run command, then look for printer spooler and right click to stop the reprinting, after which restart.

Reply to Eford

does it stop printing when you disconnect the network cable? if so you should perform a hard reset on the printer. also look for a firmware update for it and update to the latest drivers.

------------------------------ INTEL CORE 2 Q6600 @ 3.49GHz, CM Hyper TX3, ASUS P5N-D, 8GB DDR800 RAM, Powercolour HD6850, 650w Antec Trupower New PSU
Reply to iam2thecrowe

Having the same problem here. However, it's only 1 new PC that was added to the network that has this problem. Other computers can print to the 1022n just fine. The other computers are a mix of Win7 and Win XP, the computer that causes infinite printing of a document is Win7.

Using services.msc to stop the printing is fine - but we already know we can stop the printing (turn the printer off and cancel the job).

Does anyone know how to FIX the problem so that it doesn't occur in the first place?

Reply to amlothi

. your printer may not be accepted by win7. go to hp.com, check out win7 updates.

------------------------------ Roy Hanson, Technician
Reply to printerman

I have been to HP.com

The printer has an official driver listed for Windows 7.

I have tried reinstalling that driver. It doesn't fix the issue.

HP tech support will not accept my question because the printer is "out of warranty".

I have HP. It wasn't my choice to buy this printer for our office. Now we are stuck with a printer that has problems whenever we upgrade to Windows 7 and HP won't admit that their driver is a piece of crap or help to fix the problem.

Reply to amlothi

I have been to HP.com. When I enter the product name and number I am refused support because the warranty has expired.

The help materials there do not address the problem I am having with the same document being repeatedly printed infinite times. However, on the support forum there are several other people with different problems due to the driver, like not being able to print PDFs, or crashing when printing.

It is clear that the driver is faulty in some way. No solution is posted on the forums there or in the support materials.

Reply to amlothi

amlothi wrote :

I have been to HP.com. When I enter the product name and number I am refused support because the warranty has expired.

The help materials there do not address the problem I am having with the same document being repeatedly printed infinite times. However, on the support forum there are several other people with different problems due to the driver, like not being able to print PDFs, or crashing when printing.

It is clear that the driver is faulty in some way. No solution is posted on the forums there or in the support materials.

Did you ever find a fix to this? We are in the same scenario. Installed Win7 laptop in a mixed environment of Win 7 PCs (which are printing fine) and XPs. Have already updated firmware to latest. Have reinstalled several times, even using a universal driver. Stays in continuous print unless disconnect printer from network and power printer down.

Reply to mraj

amlothi wrote :

I have been to HP.com. When I enter the product name and number I am refused support because the warranty has expired.

The help materials there do not address the problem I am having with the same document being repeatedly printed infinite times. However, on the support forum there are several other people with different problems due to the driver, like not being able to print PDFs, or crashing when printing.

It is clear that the driver is faulty in some way. No solution is posted on the forums there or in the support materials.

Did you ever find a fix to this? We are in the same scenario. Installed Win7 laptop in a mixed environment of Win 7 PCs (which are printing fine) and XPs. Have already updated firmware to latest. Have reinstalled several times, even using a universal driver. Stays in continuous print unless disconnect printer from network and power printer down.

Reply to mraj

Solution !!!

First of all, delete all drivers (mark any printer, in toolbar above choose Prit Server Properties - Drivers, and remove any driver associated with HP 1022n....

Download HP LaserJet Hostbased Plug and Play Basic Driver, dated 2009-11-05 (older of 2 proposed), size 4,62 MB from:

http://h10025.www1.hp.com/ewfrf/wc [...] 39323#N164

UnZip it to a folder of choice..

In "Devices and Printers", choose "Add New Printer" and install LOCAL printer with new printer port, type Standard TCP/IP, and unmark "Automatically search for drivers", and point to unziped folder, chose 1022n model (newest HP driver assigns 1020 series model)...

Right click on HP 1022n, choose "Printer Properties", under "Ports" tab, just bellow table of all ports on your PC, there is checkbox "Enable two-way communication" and UNMARK it...

that's all, multiple copies printing works OK, range printing works OK...

Message quoted 2 times

Reply to kjuric

kjuric wrote :

Solution !!!
......

Right click on HP 1022n, choose "Printer Properties", under "Ports" tab, just bellow table of all ports on your PC, there is checkbox "Enable two-way communication" and UNMARK it...

It is this last bit that fixes a working installation to stop printing ad nauseaum. Thankyou!!

FWIW .. you can achieve a similar result, simply by using Windows Update to search for other drivers.

You don't need to download the HP driver package. The Deskjet 1020 Driver seems to work just fine.

Reply to hcornea

Thank you hcomea,
As you say, it seems to be disabling the two-way communication option that does the trick.
I was able to just alter that setting with the already installed misbehaving driver and it now works correctly - just a single copy is printed.
This problem has existed for some time and I avoided facing up to it until a recent laptop upgrade made it acute.

Reply to Davidhs

kjuric wrote :

Solution !!!

First of all, delete all drivers (mark any printer, in toolbar above choose Prit Server Properties - Drivers, and remove any driver associated with HP 1022n....

Download HP LaserJet Hostbased Plug and Play Basic Driver, dated 2009-11-05 (older of 2 proposed), size 4,62 MB from:

http://h10025.www1.hp.com/ewfrf/wc [...] 39323#N164

UnZip it to a folder of choice..

In "Devices and Printers", choose "Add New Printer" and install LOCAL printer with new printer port, type Standard TCP/IP, and unmark "Automatically search for drivers", and point to unziped folder, chose 1022n model (newest HP driver assigns 1020 series model)...

Right click on HP 1022n, choose "Printer Properties", under "Ports" tab, just bellow table of all ports on your PC, there is checkbox "Enable two-way communication" and UNMARK it...

that's all, multiple copies printing works OK, range printing works OK...

Yes the last step to disable Two-way communication resolved this issue for me as well.

Thanks all!

Reply to slickawolf

Just had the same problem, thanks for posting this fix.

The newer HP driver with the ports > bi directional printing unticked fixed the problem for us.

If you're ever in Newmarket, Auckland, New Zealand I will buy you a beer!

Message edited by Ragnor on 12-05-2011 at 02:57:10 AM

Reply to Ragnor

This worked for me too, thanks. How did you ever guess to try this? Doesn't seem obvious to me, was it desperate brute force trying every option?

I also offer a beer if you visit Munich ;-)

Reply to Souledancer

WOW, what a simple fix for such an irritating problem.

You get that beer if you are ever in Wyoming, USA.

Reply to lycophrog

Also in Gothenburg, Sweden!

Cheers!

/Daniel

Reply to Daniel_E

Thanks guys - you're awesome - totally saved my sanity!! :pt1cable:

Reply to Merrin29

Hey there!! Cheers from Rio de Janeiro, Brazil!! THANK YOU SO MUCH!! I've lost the count of days of headache dealing with such annoying problem.

Reply to tgiraldez

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