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Standing behind your product

Forum Systems : HP Standing behind your product

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Curly58   10-28-2011 at 03:16:51 AM

I have a hp touch screen that is not even 2 yrs old. My keyboard had to be replaced within a few months. Then the power source had to be replaced which I had to pay for. Now the screen won't even turn on. We took it in to be looked at and they said the mother board is bad and to replace it would be between $400.00 and $600.00 dollars and that was without any kind of warranty. This is ridiculous when I paid almost $1000.00 for this unit. HP needs to get a back bone and stand behind their products! I for one will NEVER purchase another HP product!

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Area51reopened   10-28-2011 at 03:41:53 AM

I'm sorry that you received a bad computer

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bobusboy   10-31-2011 at 03:44:24 AM

That sounds like a crappy deal; My brother has had his HP for years and I got one a few months ago and its working perfectly for me now.

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SoMeAm   11-01-2011 at 10:40:20 PM

Hi Curly58
I am sorry to hear about your experience. Was that repair quote given by HP? If you would like me to review your case please send your contact and product info to psgsocialmedia@hp.com. Please include Attn: Veronica-Toms in the subject line.

"The views expressed in my contributions are my own and do not necessarily reflect the views and strategy of HP"

------------------------------ "The views expressed in my contributions are my own and do not necessarily reflect the views and strategy of HP"
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captjoe   11-28-2011 at 01:56:02 AM

i have had good results from hp sorry to hear whats happening

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