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Tom's Hardware > Forum > Systems > Gateway > My dvd/cd drive is missing/erased

My dvd/cd drive is missing/erased

Forum Systems : Gateway My dvd/cd drive is missing/erased

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chapacamacho   08-01-2010 at 02:15:46 AM

my cd/dvd drive might be erased. I have a laptop Gateway M-6324 with vista on it. I called Gateway did the deletion of upper and lower filters and nothing. Do you have any suggestions/solutions?

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aford10   08-02-2010 at 11:07:51 PM

Try running this Fixit scan.
http://support.microsoft.com/gp/cd_dvd_drive_problems

Does the drive show up in the BIOS?

Message quoted 1 times
------------------------------ CM HAF 932 / GIGABYTE GA-EP45T-DS3R / E8500 @ 3.75Ghz / 300GB Velociraptor / 4G DDR3 OCZ Reaper 1333
Saphire 1G 4850

Simple and Free Guide to Removing Malware
 Reply to aford10
chapacamacho   08-09-2010 at 03:07:27 AM

aford10 wrote :

Try running this Fixit scan.
http://support.microsoft.com/gp/cd_dvd_drive_problems

Does the drive show up in the BIOS?


I tried this, Thank you, It says no driver detected. I'm probably erased it.

Reply to chapacamacho
aford10   08-09-2010 at 03:26:26 AM

Go into the device manager, right click on the drive and uninstall it, then restart. It will reinstall on restart.

------------------------------ CM HAF 932 / GIGABYTE GA-EP45T-DS3R / E8500 @ 3.75Ghz / 300GB Velociraptor / 4G DDR3 OCZ Reaper 1333
Saphire 1G 4850

Simple and Free Guide to Removing Malware
 Reply to aford10
chapacamacho   08-09-2010 at 04:40:18 AM

I went to device manager, clicked on disk drives the only one that shows up is
WD WD3200BEVT-22ZCT0
it gives a WARNING about uninstalling this device from the system
I'm not sure about uninstalling this.
am I choosing the correct one?


Message edited by chapacamacho on 08-09-2010 at 04:53:50 AM
Reply to chapacamacho
aford10   08-09-2010 at 04:59:17 AM

You don't want disk drives, you want to look under DVD/CD ROM drives.

------------------------------ CM HAF 932 / GIGABYTE GA-EP45T-DS3R / E8500 @ 3.75Ghz / 300GB Velociraptor / 4G DDR3 OCZ Reaper 1333
Saphire 1G 4850

Simple and Free Guide to Removing Malware
 Reply to aford10
chillaxinb4u   08-26-2010 at 06:10:32 AM

no what i had the same problem long time ago and i remember i had drive that did the same until i actually installed the nero disk that came with the system lol....it worked i took of nero and installed ashampoo lol

Reply to chillaxinb4u
aford10   08-26-2010 at 06:17:52 AM

Removing Nero fixed it?

Thanks for the update.

------------------------------ CM HAF 932 / GIGABYTE GA-EP45T-DS3R / E8500 @ 3.75Ghz / 300GB Velociraptor / 4G DDR3 OCZ Reaper 1333
Saphire 1G 4850

Simple and Free Guide to Removing Malware
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