How long is too long for a replacement product?

hi all
i brought a pair of monster beats tour headphones mid last year a day later they went wrong took them in to the shop and they replaced the product no quibble, however 3 weeks ago they went wrong again (loose wiring inside right headphone both times) and they again said theyd replace it but theyd have to order some in as they had none in stock and toldm e it should be roughly one week, i got a phonecall to say theyd be ready for me on the 29th december (woo or so i thought) and they wernt actually in stock, i received another phone call yesterday telling me that theyd be ready for me by 5 o'clock this evening (11th) and surprise surprise guess what wasnt there...

i spoke to the assisstant manager and he said that he'd personally try and source a pair from either leicster or northampton as they both have this product in stock, but that could take up to a week


who thinks this is too long? i know i definatly do

what do people think i should do?


many thanks

Hi

Which shop ?? and if you say PCW i will only laugh lol

All the best Brett

Give them no more than 28 days from the day they first get notified of fault. After that demand a refund as the product obviously has a manufacturing fault and not fit for purpose.

If they promise a delivery date, get them to confirm by email, especially if after the 28 days.

If they give you sh!t, demand a refund and if they refuse, contact local trading standards, hurry before Comet goes bust.