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Tom's Hardware > Forum > Laptops & Notebooks > General Discussion > Are ASUS Laptops any good?

Are ASUS Laptops any good?

Forum Laptops & Notebooks : General Discussion Are ASUS Laptops any good?

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I have heard a lot of bad things about the quality of ASUS tech support and overall quality.

The reviews of the notebooks and the reviews on the egg are very good.

They have a lot of very high quality laptops including the A8J and G1 series.

What have your personal experiences been with ASUS laptops?

Reply to billdcat4
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well I've never owned one, but ASUS will probably be the maker of my next laptop as I want to buy one of their whitebooks. I checked out the G1 at bestbuy and it seemed like a very solid machine, and most of the notebook forums I've visited like notebookreview have only good things to say about asus, they are usually considered one of the highest build qualities for laptops.

Reply to nlrs

Quote :

well I've never owned one, but ASUS will probably be the maker of my next laptop as I want to buy one of their whitebooks. I checked out the G1 at bestbuy and it seemed like a very solid machine, and most of the notebook forums I've visited like notebookreview have only good things to say about asus, they are usually considered one of the highest build qualities for laptops.



I know that they manufacture Apple's laptops...... but I have heard a LOT of bad feelings about ASUSs tech support and warranty from the people over at DailyTech. Whenever anything ASUS comes out, they write for pages about how bad ASUS is.

I just want to know if it is true or not that ASUS has a poor warranty and tech support.

Reply to billdcat4

I've had a Asus notebook for a couple years A3J if I remember right (my partner stole it from me :lol: ). It's run flawlessly, so I haven't had to try out the warranty. Places like newegg will let you return it if it shows up doa. But tech support is basically a forum, and answers aren't quick in coming. Essentially, I buy another one, but I also am real comfortable trouble shooting my own rigs.

Another one to keep in mind is that it seems Asus is trying real hard to break into and maintain a strong presence in the notebook market... so my experiences a year ago may not even be issues anymore (support may be a bit more robust). I trust Asus more than say HP, but less than Dell.

They are a good value, come in an attractive package (like remotes, decent carry bag, etc.), but aren't the top performers. I do like them though and would still recommend them.

Reply to cfisherrktk

Quote :

I've had a Asus notebook for a couple years A3J if I remember right (my partner stole it from me :lol: ). It's run flawlessly, so I haven't had to try out the warranty. Places like newegg will let you return it if it shows up doa. But tech support is basically a forum, and answers aren't quick in coming. Essentially, I buy another one, but I also am real comfortable trouble shooting my own rigs.

Another one to keep in mind is that it seems Asus is trying real hard to break into and maintain a strong presence in the notebook market... so my experiences a year ago may not even be issues anymore (support may be a bit more robust). I trust Asus more than say HP, but less than Dell.

They are a good value, come in an attractive package (like remotes, decent carry bag, etc.), but aren't the top performers. I do like them though and would still recommend them.



any more like him?

Reply to billdcat4
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yes, I own an ASUS X83v and as for tech support I have not found them any worse than say microsoft, at least in my experience their tech support has one MAJOR benefit: their reps are trained enough to speak proper and understandable American english, not indian/pakistani english (no racism intended, but for us americans its just a really annoying hassle that we have to make an effort to communicate using our own language!)

 

I'm a big time hater of DELL due to at least one very major flaw: their internal design is MESSED UP, they use the stupidest, most populist approaches to internal airflow such as a dedicated air tunnel for CPUs which results in clothe-dryer like clogging in todays dirty atmosphere, and if u r a smoker or live in beijing, u will need very regular cleaning. also the color and quality of their LCD panels and their wal-mart like pricing speaks to their overall component and built quality.

 

u see, all of these companies contract other firms usually in china to produce these components for them and then they just assemble them with a couple of parts of their own brands most likely and sell it to us. so it matters

 

ASUS notebooks have very solid built and high quality components. also the internal design is quite practical. see, i'm a smoker and i smoke frequently around my notebook, just 9 months into ownership i opened the bottom panels for an internal clean up and i didnt even have to to worry about take anything out, as from the fans i could tell the smokedust issue is not too bad and i'm assuming this is due to their airflow channels/filters because in 9 months i have seen many computers get a lot more dust!

 

Since i purchased it back in early 09, their respectfulness @ customer dpt has increased according to my personal experience. i rated them 2/5 the very first time i talked to them, and i didnt talk to them until then ear 1 year anniversary point when thnx to windows vista being just a windows and things getting messed up with one mysteriously failed .net framework 3.5 setup, i had to do a full recovery and needed to ask them a few clarification questions before i popped in the DVD.

 

their software is also quite reliable unlike manufacturers like hp who are notorious for buggy and problematic drivers/software for various lines of products including notebooks and printers.

 

their recovery disk is essentially a bootable windows vista that does allow a clean install with your own customized partitioning set prior to setup and separately unlike other recovery disks that are very limited in what they allow u to do with, some only restoring to original factory settings or forcing u to use your own licensed products to go for an old school OS assembly!

 


They are also priced rather well for the performance, not too cheap and not ridiculously expensive, so far i have had no problems with the performance, except for usual laptop shortcomings such as high temperatures and of course not the same gaming fps as an equal-spec's desktop machine. but still 4 gb of ram and 1 gb of dedicated ddr3 for nvidia 9600m GS is not a bad combination for the $1100 total (incl. tax) i paid at best buy, throw in their 18 month no interest financing too and u got a customer who has long ago seen some amazing ASUS cd burners which are sadly not around anymore. after all asus is not perfect at making everything, but they used to have really really reliable cd burners in the good old days of 90s and early 2000s


Message edited by imamp on 01-22-2010 at 07:05:41 PM
Reply to imamp

Mine is x72d series. I paid 800$ and it is by far the worst machine I've ever had. I've heard nothing but good about ASUS, took trial and error to find out that they build the worst computers on the market. ine shuts off at random without displaying warnings beforehand or telling me afterward what went wrong, the language changes on the keyboard. The lighting changes, the sleep timer turns back on after I turn it off. Has a hard time connecting to the internet sometimes, key-lag, if that makes any sense, sometimes a key will lag out and I have to press it several times before it kicks it, notably the P, hot, constantly, even when it's running nothing, the list goes on and on, these are just a few things off the top of my head. I have a hard time not smashing this thing to pieces with all the trouble it has given me. I have a hard time believing that it's legal to sell something so horribly unfit for use to anyone. ASUS= Colossal piece of ***. I wouldn't recommend buying one in this series or even giving money to the company. It astounds me how some people can get it right the first time, then while trying to improve, *** up every last thing about that gave it value. This is the future of technology. The only good use for this piece of garbage would be to smash the CEO of Asus' goddamn head in until he computes just about as well as his electronic counterpart.

Reply to Mangleson
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