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Wireless Printer not recognised

Forum Wireless Networking : Setup, Configuration & Security Wireless Printer not recognised

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Hello all. Please help, my patience is wearing very thin !!!!

I have recently purchased an HP Photosmart 5510 all in one printer and I have successfully printed from my laptop computer - no issues and everything is fine.

However my own main house desktop computer is a different matter all together. For some reason this computer will not recognize the printer at all, but does show it in the devices and printers page.

When I use the "cmd" screen and ping the printer IP address it is all OK - sends and receives 4 packets.
When I enter the IP address in my browser it will not show anything. I can connect to the internet fine on this computer and do wirelessly through a netgear dongle.

I am running Windows 7 64 bit on both machines. I have tried disabling avast and windows firewall - all with no joy. My guess is the issue is with the PC and some piece of software is stopping the communication but I'm damned if I can find it or know how to.

IS there anyone who can help

andy

Reply to andyholgate2
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Did you assign the printer either a static or reserved dynamic address in the router? Windows can be a bit quirky about printers with dynamic addresses.

Take a look in the problem computer network control panel/advanced setting and insure that printer and file sharing and network discovery are turned on and that password protection is off.

Reply to Realbeast

I have done this and still no joy- thanks for the advice though

Reply to andyholgate2

As a next step, I would uninstall the printer on the problem machine and reinstall it using a new download of the driver from HP.

Reply to Realbeast

thanks again but tried that and still no joy

Reply to andyholgate2

Did you initially set it up on the desktop by making a usb attachment, installing printer, and then moving it to its wireless printing location?

Reply to Realbeast
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Tom's Hardware > Forum > Wireless Networking > Setup, Configuration & Security > Wireless Printer not recognised
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