How do I resolve this?

Hello,
I've been getting lag, horrible lag. Not just one computer, every computer. Speedtest pings have been at a steady 400-ish. Occasionally, the Internet does work at normal speeds (Have tried rebooting the router, works for a bit, then lags to hell). What can I do? Here is a tracert.

1 <1 ms <1 ms <1 ms Wireless_Broadband_Router.home [192.168.1.1]
2 755 ms 644 ms 814 ms L100.RCMDVA-VFTTP-17.verizon-gni.net [xxx.xxx.xxx.xxx]
3 821 ms 704 ms 649 ms G0-3-2-1.RCMDVA-LCR-21.verizon-gni.net [130.81.1
84.42]
4 1058 ms 1072 ms 1069 ms so-3-3-0-0.LCC1-RES-BB-RTR1-RE1.verizon-gni.net
[130.81.22.28]
5 1052 ms 1102 ms 1116 ms 0.ae1.BR2.IAD8.ALTER.NET [152.63.34.21]
6 1182 ms 1218 ms 1139 ms ae16.edge1.washingtondc12.level3.net [4.68.62.13
3]
7 1036 ms 847 ms 880 ms vl-3502-ve-116.ebr1.Washington12.Level3.net [4.6
9.158.22]
8 1119 ms 1279 ms 1251 ms ae-8-8.ebr1.Washington1.Level3.net [4.69.143.217
]
9 1072 ms 1069 ms 1221 ms ae-61-61.csw1.Washington1.Level3.net [4.69.134.1
30]
10 1001 ms 784 ms 1049 ms ge-5-0-60.hsa1.Washington2.Level3.net [4.69.149.
51]
11 1129 ms 1199 ms 962 ms vnsc-bak.sys.gtei.net [4.2.2.2]

have you talked to Verizon?