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Tom's Hardware > Forum > Forum Feedback > Feature Requests > I don't want to sit on the phone

I don't want to sit on the phone

Forum Forum Feedback : Feature Requests I don't want to sit on the phone

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Allisonppeters   12-04-2011 at 07:10:01 AM
- 0 +

I had a modem from AT&T and it quit working. I bought a Motorola surfboard cable modem. I have green lights on everything except send and online. My network is connected. However I can't access the Internet. Can someone tell me how to fix this with out having to call AT&T?
Thanks in advance
Allison

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Saga Lout   12-04-2011 at 09:10:06 AM
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Hello and welcome to Tom's Hardware Forums.

The new MODEM will need login and passsword details to be able to get past AT&T's handshake procedure - otherwise anyonej could log in to their network. That information can only come from them or from the settings pages of the old MODEM.


------------------------------ Be it ever so humble, there’s no place like 127.0.0.1
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Anonymous   12-04-2011 at 01:06:24 PM
- 1 +

Only DSL modems use username & passwords for PPPoE. Cable modems (Motorola surfboard) need to have the MAC address registered with the ISP. Even without the MAC address registered, you should have an Online light. Sorry, but you need to call AT&T.

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IKNOWALL   12-07-2011 at 12:57:10 PM
- 0 +

Allisonppeters wrote :

I had a modem from AT&T and it quit working. I bought a Motorola surfboard cable modem. I have green lights on everything except send and online. My network is connected. However I can't access the Internet. Can someone tell me how to fix this with out having to call AT&T?
Thanks in advance
Allison



What o s are you running? if 98 or xp run your cd and choose fix make sure the modem is on

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Anonymous   12-07-2011 at 02:14:11 PM
- 2 +

IKNOWALL wrote :

What o s are you running? if 98 or xp run your cd and choose fix make sure the modem is on



You forum name is not very appropriate. You really don't know anything.

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tigsounds   12-07-2011 at 09:13:05 PM
- 1 +

Anonymous wrote :

You forum name is not very appropriate. You really don't know anything.




^+1
I'll second that and toss in a thumbs-up vote.

------------------------------
If you're going to tell someone where to go, supply a link to get there.
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ssddx   12-12-2011 at 09:05:15 PM
- 0 +

Lol. Grumpy i do love yor sense of tact.

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Anonymous   12-13-2011 at 02:42:57 PM
- 0 +

ssddx wrote :

Lol. Grumpy i do love yor sense of tact.



Unfortunately, my "tact" got me fired as a moderator but at least now I can post what I think.

Grumpy

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