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Tom's Hardware > Forum > Storage > Hard Drives > HDD died-Ebuyer says no warranty but Seagate says warranty?!

HDD died-Ebuyer says no warranty but Seagate says warranty?!

Forum Storage : Hard Drives HDD died-Ebuyer says no warranty but Seagate says warranty?!

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ac1d 53rp3n7   02-05-2012 at 04:58:37 PM
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Hello, I have a Samsung HD103SJ 1TB from Ebuyer.
After 15 months it stopped working but not suddenly, after a fine shut down one night, the next day it wasn't recognized in Bios.
I found out it wouldn't spin in any system so I contacted Ebuyer and they said it was simply wear and tear (after 15 months?!)
They said it was out of its 1 year warranty that Samsung issue so they do 1 year also. So after reading forums I found out the platters could just be stuck so I opened it up to check (being told it was out of warranty)
It was fine so I came to the conclusion the drive wouldn't receive power.
Today I decided to look into it some more and was directed to Seagate (I previously gave up hope because Samsung had no HDD section and Ebuyer did nothing) and found out my warranty runs out in 2014, what can I do? I removed the warranty sticker, any help is appreciated,
Thanks, Dave.

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geekapproved   02-05-2012 at 05:11:15 PM
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If you opened the drive (or removed the sticker) your warranty is void. In fact I'm sure it actually says that on the drive somewhere.

 

I found Samsung warranty RMA page in 5 seconds on google. You had no reason to even contact Ebuyer considering you bought it from them over a year ago.
http://drive.seagate.com/content/samsung-en-us

 

Not sure why you would do something that boneheaded when it's under warranty. Looks like an expensive mistake with where hd prices are right now, good luck.


Message edited by geekapproved on 02-05-2012 at 05:16:24 PM
------------------------------ Core i3-2100/Asrock H61/8GB1333/XFX HD5850oc/WD Black 500/Antec 300/Antec EA380w bronze
Currently playing Deus Ex:HR a second time on Hardcore
 Reply to geekapproved
ac1d 53rp3n7   02-05-2012 at 05:31:51 PM
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Isn't this Ebuyer's fault? If they said it was out of warranty when it wasn't.

Reply to ac1d 53rp3n7
geekapproved   02-05-2012 at 05:38:47 PM
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It is out of warranty with ebuyer, you had no reason to contact them to begin with. You should have contacted Samsung directly.

 

The fault is yours, for opening up the drive. Who does that?


Message edited by geekapproved on 02-05-2012 at 05:39:30 PM
------------------------------ Core i3-2100/Asrock H61/8GB1333/XFX HD5850oc/WD Black 500/Antec 300/Antec EA380w bronze
Currently playing Deus Ex:HR a second time on Hardcore
 Reply to geekapproved
ac1d 53rp3n7   02-05-2012 at 05:53:39 PM
- 0 +

But Ebuyer told me Samsung had issued 1 year with my drive?
Sorry if I'm being irritating.

Reply to ac1d 53rp3n7
vrumor   02-05-2012 at 05:56:57 PM
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Nope, its on you. Coulda Googled it in 5 seconds as stated above. Sorry man you are out of a HDD.

------------------------------ 1090T 3.75 ghz | ASUS M5A99X | G Skill Ripjaws X 8gb 1600 | 2x 120 gb Mushkin Chronos Deluxe SSD (Raid 0) | 3 x WD 640gb BE (Raid 0) | 1xXFX Black Edition R7970 1xMSI R7970 1125/1575 stock voltage | Hanns-G 28 inch 1920x1200
 Reply to vrumor
RetiredChief   02-05-2012 at 06:02:18 PM
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Retaillers only provide a "short term" warrantee, Very short term normally (ie 30 Days) then it comes under the manuf warrantee. Most HDDs that is 3 years with some 5 years.

All you needed to do is look at a retailer and check out new HDDs. So while the ebuyer rep was wrong as to manuf warrantee, he/she may have been stating ebuys's warranttee. it was upto you to verify manufs rma policies.

Bottom line, sorry charlie, expensive lesson. May contact Segate and explain. but dougt they will honor your claim.

Reply to RetiredChief
ac1d 53rp3n7   02-05-2012 at 07:59:02 PM
- 0 +

Damn.
Ebuyer customer support said "Samsung's OEM drives are only warranted for one year by Samsung. Likewise, we only warrant OEM drives for one year too."
I guess I should just be grateful I purchased the drive when it was on sale for £45
Thanks anyway.

Reply to ac1d 53rp3n7
geekapproved   02-06-2012 at 05:07:22 PM
- 0 +

There is no hd on that planet that only has a 1yr warranty dude. It's always been 3 or 5, and recently seagate and wd lowered the oem drives to 2yr.

Like I said you can't blame ebuyer for telling you one year, you had no business even contacting ebuyer.

------------------------------ Core i3-2100/Asrock H61/8GB1333/XFX HD5850oc/WD Black 500/Antec 300/Antec EA380w bronze
Currently playing Deus Ex:HR a second time on Hardcore
 Reply to geekapproved
woody123   02-06-2012 at 06:29:21 PM
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Why would you open up any harddrive to repair it, they are assembeled and tested in a clean room environment ! If the automatic transmission in your car died woud you open it up? I would guess you know very little about either HDD's or transmissions.

Reply to woody123
willard   02-06-2012 at 06:46:12 PM
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Wow. I've never heard of anybody opening up a hard drive to see if the "platters are stuck." I bet whoever told you to do that is laughing their ass off. I certainly would be.

Reply to willard
ac1d 53rp3n7   02-06-2012 at 06:54:08 PM
- 0 +

Seagate said they will take my drive because I was wrongly informed and I will get a replacement if they see the problem isn't relating to me opening it.
Anyone know how I can format the drive because it has lots of personal information on. Thanks.

Reply to ac1d 53rp3n7
willard   02-06-2012 at 06:58:37 PM
- 0 +

Yeah...you can't use a drive that doesn't work, so formatting it isn't something that can be done. If the drive is dead, that information is gone unless somebody wants to go to great lengths to recover the porn stash of some guy they've never met and never will.

Short of mechanically destroying the disk (which I'd wager you've already done), there's nothing you can do to protect your data.

Reply to willard
geekapproved   02-06-2012 at 10:16:15 PM
- 0 +

Wow, I must say you got very lucky.

------------------------------ Core i3-2100/Asrock H61/8GB1333/XFX HD5850oc/WD Black 500/Antec 300/Antec EA380w bronze
Currently playing Deus Ex:HR a second time on Hardcore
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