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Tom's Hardware > Forum > Storage > Flash Media > Usb 3.0 port cannot connect.

Usb 3.0 port cannot connect.

Forum Storage : Flash Media Usb 3.0 port cannot connect.

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ugi338   01-24-2012 at 07:27:59 PM

Hi people

i am using window 7 ultimate
mobo: asrock pro3 gen 3
intel i5 2500
8 gb ram
500 gb western digital

i know that usb 3.0 port is compatible but my usb 2.0 thumbdrive cannot connect to it. any solution?

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scout_03   01-24-2012 at 08:57:41 PM

what is the connector on the case

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Realbeast   01-24-2012 at 09:02:42 PM

Does anything else work on the usb 3 connector: Did you install your USB 3 driver after your Windows 7 installation completed? You can check by looking in the Device Manager under Universal Serial Bus controllers and you should see specific usb 3 controllers.

If yes to the above, try the other controller (on the back of the motherboard), as the case controller may be incorrectly attached or malfunctioning.


Message edited by Realbeast on 01-24-2012 at 09:04:07 PM
Reply to Realbeast
ugi338   01-25-2012 at 01:34:17 PM

Realbeast wrote :

Does anything else work on the usb 3 connector: Did you install your USB 3 driver after your Windows 7 installation completed? You can check by looking in the Device Manager under Universal Serial Bus controllers and you should see specific usb 3 controllers.

If yes to the above, try the other controller (on the back of the motherboard), as the case controller may be incorrectly attached or malfunctioning.




hi real beast

i did try connecting to the usb port at the back case but to no avail, it only say the driver fail to start in the device manager screen , i even try connecting it with my mouse . there power to the mouse but it cannot be use. I have also try updating the driver .

Reply to ugi338
ugi338   01-25-2012 at 02:13:33 PM

hi people

this is the latest update. thanks for your help. i think i i had spoilt my case's usb 3.0 port. because after i try updating by uninstalling the driver and installing it again, i manage to get the usb 3.0 port at the back casing ( is it call the mother board i/o ?) to work but the one at the front of the casing remain unable to work. so i think i should sent it for warranty.

anyway just to check, will i able to enjoy the usb 3.0 speed by connecting a usb 2.0 thumbdrive to a usb 3.0 port?

Message quoted 1 times
Reply to ugi338
Realbeast   01-25-2012 at 03:13:51 PM

ugi338 wrote :


anyway just to check, will i able to enjoy the usb 3.0 speed by connecting a usb 2.0 thumbdrive to a usb 3.0 port?


No. You must have a usb 3 device to gt usb 3 speed. It is backward compatible, so usb 2 will work, but at usb 2 speed.

Check the cable from your motherboard to the front usb 3 panel, sounds like it is not properly connected.

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