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Tom's Hardware > Forum > Applications > Office > Office 2000 says "not expected" when SP-1 installed

Office 2000 says "not expected" when SP-1 installed

Forum Applications : Office Office 2000 says "not expected" when SP-1 installed

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brucehot   01-26-2012 at 06:25:55 PM

Hello,

I had to reformat and do a fresh install on my Windows XP system. System runs great and I re-installed Office 200 fine. But when I tried to run SP-1, the error message came back as

"The expected version of the product was not found on your system"

I first tried to run SP-3 but it would not run.

Any ideas?
Thanks

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hang-the-9   01-27-2012 at 12:47:26 AM

What happens when you try to run SP3? Did you get it from here http://www.microsoft.com/download/ [...] n&id=14190 ?

------------------------------ Recommended Video Cards: http://www.tomshardware.com/review [...] ,3085.html
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vicky_agnihotri   01-31-2012 at 11:33:18 PM

Hi Brucehot

solution of your issue is here

http://support.microsoft.com/kb/837826



brucehot wrote :

Hello,

I had to reformat and do a fresh install on my Windows XP system. System runs great and I re-installed Office 200 fine. But when I tried to run SP-1, the error message came back as

"The expected version of the product was not found on your system"

I first tried to run SP-3 but it would not run.

Any ideas?
Thanks


Message quoted 1 times
Reply to vicky_agnihotri
brucehot   02-05-2012 at 05:26:13 PM

vicky_agnihotri wrote :

Hi Brucehot

solution of your issue is here

http://support.microsoft.com/kb/837826




Thanks - I ended up downloading this:

officeXpSp3-kb832671-client-enu

per Microsoft web location:

Service: http://support.microsoft.com/kb/832671


still giving me the same error - I am the adminstrator for this system so I knw thats not an issus.

ANy other ideas?

Thanks in advance

Bruce

Reply to brucehot
hang-the-9   02-06-2012 at 03:19:05 PM

You said you are running Office 2000, but you tried to use an Office XP patch. Won't work. Did you check the link in my post above?

 

Or are you trying to install the Windows XP service packs? In which case you also got the wrong file, you need Windows XP SP3 not Office XP.

Message quoted 1 times
Message edited by hang-the-9 on 02-06-2012 at 03:20:17 PM
------------------------------ Recommended Video Cards: http://www.tomshardware.com/review [...] ,3085.html
 Reply to hang-the-9
brucehot   02-06-2012 at 04:24:28 PM

hang-the-9 wrote :

You said you are running Office 2000, but you tried to use an Office XP patch. Won't work. Did you check the link in my post above?

Or are you trying to install the Windows XP service packs? In which case you also got the wrong file, you need Windows XP SP3 not Office XP.





I am running Windows Xp, up to date and have Office 2000 installed....just ryint to get SP-1 thru SP-3 installed for Office 2000.
Thanks

Message quoted 1 times
Reply to brucehot
hang-the-9   02-06-2012 at 04:39:19 PM

brucehot wrote :

I am running Windows Xp, up to date and have Office 2000 installed....just ryint to get SP-1 thru SP-3 installed for Office 2000.
Thanks

 

So get the Office 2000 service packs not Office XP ones. Just SP3 will work, no need for the others first.


Message edited by hang-the-9 on 02-06-2012 at 04:39:46 PM
------------------------------ Recommended Video Cards: http://www.tomshardware.com/review [...] ,3085.html
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