What about Virus Removal

With the pain that virus/malware has caused lately what do you prefer to do?

I run a small computer repair business and I think cleaning systems is more of a hassle then just reloading.
Especially with cloud services and on-line backups.
What do you think?

I also run a repair business and actually like malware problems. They challenge my brain and the need to be up to date with the latest threats keeps me my toes.

I can't see how reloading, as you call it, can be easier. The best and most recent backup doesn't include installed programmes. Perhaps you customers keep a daily clone handy but mine don't - or perhaps the people who do that don't need repairers. Most of my customers weren't given any disks with their computers and didn't make reccovery sets.

while true that fresh installs are always the "best" option they are also the most troublesome as you lose all of your installed programs, drivers, settings and more. it normally takes at least a week to get the system back how you want it.

people need to get a real antivirus/firewall (not that crap norton) and be aware of their security settings. ever since i switched to kapersky quite awhile ago i've never had an issue since.

But hey at least they know how to use a mouse. It improves hamd to wallet coordination. Not your fault its like taking candy from a baby.