Archived from groups: comp.dcom.voice-over-ip (More info?)

ViaTalk is good as far as the adapter being real easy to setup. I
plugged it in behind a miriad of routers, modems, firewalls and a
network switch and it had a dial tone immediately. That's where the
good ended and here's where my nightmare began:

FIRST: they seem to say yes to any number portability and then once
you're in, you find out your number cannot be ported. Cleary a BAIT &
SWITCH tactic. SECOND: to make local calls you must not dial the area
code. If you do, there is no indication, message anything saying not to
dial the area code when making a local call. If you want to dial a
local number with a different area code, you not only have to dial the
area code, you also have to dial a "1" in front of it. Nothing on their
knowledgebase tells you about this. THIRD: Try calling the support line
and expect to be put on hold for a long time. FOURTH: Call the support
line at night and you hear a recording "YOU ARE CURRENTLY FIRST IN
LINE". I sat for over an hour being "FIRST IN LINE". I later found out
they don't have any live phone support after hours. Again there was no
message saying so and nothing on their website saying so. In-fact it
suggests 24/7 support (that's only for their trouble ticket system).
FIFTH: when you are away from your home phone, voicemail access is not
via a toll free call. Currently the away from home voicemail system is
down and has been for the last 3 days, at least for me, I cannot access
voicemail. I can go on, but I'm tired.