Two Dell customers in California have filed class-action lawsuits against the company for what their lawyers call bait-and-switch marketing tactics.
San Francisco residents Rosemary M. Weber and Jonathan V. Holtzman say they got a bum deal when it came to ordering through Dell’s catalogue. Both complained they had been pressured by salespeople with promises of either low-cost financing to lure them into installment payment schemes or better quality equipment than had been delivered.
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