Dell Fined $30,000 for Taiwanese Pricing Errors
Dell's 'fine' deals turned out to be costly for the PC maker.
In the last month, Dell has faced increasing scrutiny over its apparent price errors on its Taiwanese online retail site.
After being ordered by the Taiwan government to honor purchases for the erroneously priced 19-inch LCD monitor for $15, Dell followed up with a few more pricing errors, leading consumer protection bodies to step in.
Taiwan's Consumer Protection Commission has given a fine to Dell of NT$1,000,000, or just over $30,000 USD.
Now Dell is faced with either paying the fine or going back to honor all the original orders at the erroneously lower prices. While the logical thing for Dell to do is to take the less costly of two avenues, it'll be interested to see if Dell's pride will have anything to do with its next step.
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Do both. Make yourself look genuinely sorry and BLOODY PROOF READ YOUR WEBSITE! Idiots...
S.F.B. Strikes again,,are they tooooo stupid to put a pricing/item description disclaimer on their site,,all the local stores that I go to do????
People make mistakes. Things like this are breeding the wrong type of world where every statement people make needs to have a caveat. You shouldn't need a disclaimer, it's down right obvious.
If a deal seems too good to be true it is; hence the thousands of buyers.
Money should be refunded and possibly a good will gesture. The people who bought it wouldn't lose out. Thailand wouldn't lose out. Only Dell would lose out with the damage to its reputation.
Why should it be fined?
This world is spiraling...
I agree that we shouldn't have to have disclaimers everywhere, but the world is full of litigation now and there is no good will left. Whereas before customers might have said "What a shame - that would have been cool to get those monitors for such a cheap price", now they would say "Lets get together and file a class action law suit to get our monitors!" When people get up every day and see the EU trying to bash MS with huge fines and Pirate Bay in the dock, they are just being led by example. I go back to the case of the person suing McDonalds for the coffee being too hot and burning them. Common sense is not allowed any more and Health & Safety has gone mad. I am sure there will be signs at the top of Mount Everest soon saying "Beware of large drop / falling rocks / slippy surface / low Oxygen levels" etc...!!
So going back to the original point, Micheal Dell and other have to use disclaimers in the current climate because they cannot lose $30,000 just because some lowly web programmer in another country made a typo.