Dell builds new support "command center"

Dell Inc.’s services group has built a new high-tech command center on its Round Rock, Texas, campus designed to help the company better track its support staff and supply chain and give it a leg up in responding to disasters at customer sites. "The 2,600-square-foot (241-square-meter) center, which will have a staff of 60, was opened last week at the Round Rock campus and primarily is being used to give Dell a centralized place to resolve customer issues in its server and storage business."

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