Delays Delivering Dell Axim 5
Dell launched its Axim X5 PDA in November 2002 as part of its strategy to move into the PDA handheld market. As of today and earlier, message boards on Dell's Web sites are filled with complaints from unhappy buyers who have not yet received the PDAs that they ordered several weeks ago.
A Dell spokesperson said that Dell is aware of the longer-than-normal wait. A typical wait time for Dell to complete an order normally averages three to five days, but many Axim X5 orders have been averaging two weeks or longer to be completed.
Postings on Dell's Web site included questions, speculations and complaints from Dell customers as to why an entire PC system would ship faster than a PDA handheld device. Rumors are widespread on the Internet that Dell keeps moving back the expected ship date for its Axim X5 orders. Dell's comment to the rumors and speculations was that the Axim X5 PDA is a very popular product that is affordably priced, and thus the Axim X5 PDA is selling very rapidly.
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- 5
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