Computer randomly shuts off

My computer has started to randomly restart whether it be i am working on an essay for school or if im gaming. The restarts occur ever other hour or so. I am assuming it is a power issue and I have had my corsair cx 500 for 3-4 years. Is it most likely the psu going bad?

-Update: Problem is still consisting with new psu(Corsair cx 650m). I am moitoring tempatures of all components and no temps to worry about. All the fans on my computer will rev up above normal when it does the random restart, not sure why. Please help!!!
22 answers Last reply
More about computer randomly shuts
  1. It could be. Try testing different one.
  2. Oh, the horror! It's becoming increasingly difficult to diagnose frequent reboot because the various fixes for Meltdown and Spectre are causing exactly that sort of problem on a wide variety of computers.

    The most important thing you can do, and do it first, is to make sure you have the very latest version of your OS (I'm assuming Win10 here). You should do this at least once a day: settings->Update & Security->Windows Update->Check for updates

    This will keep your OS and drivers up to date. The only possible exception to this is if you have a discreet video card (GPU): you should go to the manufacturer's website (NVidia, Radeon, etc) and get and install the latest driver for your GPU.

    Once you have done that, you can better begin to trouble shoot your problem.
  3. Using an old ssd maybe?Like the crucial M4? There was a bug with this one which required a firmware update to resolve it. Just looking at the age of the psu thought i'd throw the idea out.
  4. I am up to date as far as windows 10 and gpu drivers. Also tried new power supply, and ran the widows memory diagnostics to see if the defective ram may of caused it. Test said memory was fine and yet once or twice a day my computer randomly restarts still. Its not a huge deal I am just worried it is bad for my computer.
  5. Which other psu?
    Which motherboard are you using? For an almost total system overview (except psu),

    Quote:
    download hwinfo32,
    install and open it=click run,
    close the top window which is the system summary,
    in the main window at the left top click "save report",
    at the bottom of the next window check "short text report",
    after that you'll see what's in the pc,
    copy by clicking "copy to clipboard" and rightclick+paste in your next respons
  6. Vic 40 said:
    Which other psu?
    Which motherboard are you using? For an almost total system overview (except psu),

    Quote:
    download hwinfo32,
    install and open it=click run,
    close the top window which is the system summary,
    in the main window at the left top click "save report",
    at the bottom of the next window check "short text report",
    after that you'll see what's in the pc,
    copy by clicking "copy to clipboard" and rightclick+paste in your next respons





    Computer: GIGABYTE GA-78LMT-USB3 6.0
    CPU: AMD FX-6300 (Piledriver/Vishera, OR-C0 (Orochi))
    3500 MHz (17.50x200.0) @ 1406 MHz (7.00x200.9)
    Motherboard: GIGABYTE GA-78LMT-USB3 6.0
    Chipset: SB750/SB710
    Memory: 8192 MBytes @ 669 MHz, 9-9-9-24
    - 2048 MB PC12800 DDR3 SDRAM - Kingston 9905403-047.A00LF
    - 2048 MB PC12800 DDR3 SDRAM - Kingston 9905403-047.A00LF
    - 2048 MB PC12800 DDR3 SDRAM - Kingston 9905403-047.A00LF
    - 2048 MB PC12800 DDR3 SDRAM - Kingston 9905403-047.A00LF
    Graphics: XFX RX 470 RS
    AMD Radeon RX 470, 4096 MB GDDR5 SDRAM
    Drive: SanDisk SDSSDA120G, 117.2 GB, Serial ATA 6Gb/s @ 3Gb/s
    Drive: ST1000DM003-1ER162, 976.8 GB, Serial ATA 6Gb/s @ 3Gb/s
    Sound: ATI/AMD SB600 - High Definition Audio Controller
    Sound: ATI/AMD Bermuda/Ellesmere - High Definition Audio Controller
    Network: RealTek Semiconductor RTL8168/8111 PCI-E Gigabit Ethernet NIC
    OS: Microsoft Windows 10 Professional (x64) Build 16299.192 (1709/RS3)


    Also I do not know if this is a coincidence but since I changed power supplies the problem is less frequent but still happens.
  7. Jason_002 said:


    Also I do not know if this is a coincidence but since I changed power supplies the problem is less frequent but still happens.


    And which psu are you using right now? maker+model+wattage.
  8. Vic 40 said:
    Jason_002 said:


    Also I do not know if this is a coincidence but since I changed power supplies the problem is less frequent but still happens.


    And which psu are you using right now? maker+model+wattage.


    Currently using the brand new Corsair cx 650m
  9. Does the ssd have the latest firmware?
  10. Vic 40 said:
    Does the ssd have the latest firmware?


    where would I check for latest firmware?
    Also the most recent time it shut off when it rebooted windows said it repaired my C: drive (the ssd) not sure if that means windows found the problem and fixed it, but it has never done it previous times it restarts.
  11. Install Sandisk SSD Dashboard,let it check for the firmware. You should also be able to update the formware with it.
  12. Check thermal paste and/or pads under the heatsinks on the motherboard and replace it if necessary this helped fix my friends pc with the same issue since the thermal paste under his south bridge heatsink turned into cement.
  13. Have you over clocked in any way Ram / CPU / GPU if so then reset to default values.
  14. Vic 40 said:
    Install Sandisk SSD Dashboard,let it check for the firmware. You should also be able to update the formware with it.


    Firmware was up to date.
  15. tabishtq said:
    Have you over clocked in any way Ram / CPU / GPU if so then reset to default values.


    No overclocking has been done
  16. Can you check which bios you have? Can see in the bios itself or open hwinfo ,then check the top window (the "System Summary" i talked about before) and look at the left bottom quarter for which bios you have.
  17. Vic 40 said:
    Can you check which bios you have? Can see in the bios itself or open hwinfo ,then check the top window (the "System Summary" i talked about before) and look at the left bottom quarter for which bios you have.


    I found this error in my event viewer do you think this could be it. It appears in event viewer right around every time my computer restarts. The error source is WHEA-Logger and says "A fatal hardware error has occurred." The source of the error is AMD Northbridge which i presume is the CPU. To be exact it says:
    A fatal hardware error has occurred.

    Component: AMD Northbridge
    Error Source: Machine Check Exception
    Error Type: 11
    Processor APIC ID: 0
  18. Jason_002 said:
    Vic 40 said:
    Can you check which bios you have? Can see in the bios itself or open hwinfo ,then check the top window (the "System Summary" i talked about before) and look at the left bottom quarter for which bios you have.


    I found this error in my event viewer do you think this could be it. It appears in event viewer right around every time my computer restarts. The error source is WHEA-Logger and says "A fatal hardware error has occurred." The source of the error is AMD Northbridge which i presume is the CPU. To be exact it says:
    A fatal hardware error has occurred.

    Component: AMD Northbridge
    Error Source: Machine Check Exception
    Error Type: 11
    Processor APIC ID: 0



    The northbridge allows the memory, cpu, pci, and southbridge to all communicate with eachother but idk u could pull the heatsink off of the vrm which is closest to the rear io and check the condition of the the thermal pads as it could be overheating causing the sytem to shutdown
  19. Richez said:
    Jason_002 said:
    Vic 40 said:
    Can you check which bios you have? Can see in the bios itself or open hwinfo ,then check the top window (the "System Summary" i talked about before) and look at the left bottom quarter for which bios you have.


    I found this error in my event viewer do you think this could be it. It appears in event viewer right around every time my computer restarts. The error source is WHEA-Logger and says "A fatal hardware error has occurred." The source of the error is AMD Northbridge which i presume is the CPU. To be exact it says:
    A fatal hardware error has occurred.

    Component: AMD Northbridge
    Error Source: Machine Check Exception
    Error Type: 11
    Processor APIC ID: 0



    The northbridge allows the memory, cpu, pci, and southbridge to all communicate with eachother but idk u could pull the heatsink off of the vrm which is closest to the rear io and check the condition of the the thermal pads as it could be overheating causing the sytem to shutdown


    This is a territory I am completely unfamiliar with. I dont understand how anything could be overheating. Sometimes the restart occurs after a couple minutes after startup.... could anything overheat that quickly?
  20. Yes it could depending how bad the thermal conductivity to the vrm heatsink is. I would also remove the cpu heatsink to check thermal paste anyways

    Similar problem here and problem was cpu thermal paste but that is why i believe one of the chipsets are overheating.

    https://answers.microsoft.com/en-us/windows/forum/windows_10-performance/random-crashes-reboot-fatal-error-amd-northbridge/0ae8a6f6-911e-42a1-82ad-1afc6bf7ed3d
  21. What about that bios?
  22. Vic 40 said:
    What about that bios?


    I tried changing thermal paste about a week ago and again it has been shutting off but very infrequently. I dont know if it could be my cpu fan not working as well then. Bios is up to date.
Ask a new question

Read More

Computers