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HP X 360 Convertible 11-ab011 Laptop suddenly turns itself off and I have to press the power button to get it to "re-start" wh

HP X 360 Convertible 11-ab011 Laptop suddenly turns itself off (black screen and no response to mouse or any key) and I have to press the power button to get it to "re-start" from logon screen with password. When it re-starts it will then take me back to what I was doing. I use Windows 10 and have been using Chrome but had uninstalled Chrome and used Edge but got the same issue. I have since re-installed Chrome but still have this issue.

UPDATE 18 January 2018:
Since uninstalling Chrome and making two minor changes in the [Advanced Power Options] to set 'On Battery' to be the same as 'On Power', installing Google SketchUp and re-installing Chrome, I can report that my PC now appears to be behaving "Normally".

It has not turned itself off since I made the changes above.

I will call this issue "CLOSED" - Thanks for your help and recommendations.
3 answers Last reply Best Answer
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  1. Best answer
    It sounds like it isn't fully turning off if it is going right back to what you were doing and not starting Windows from a fresh start.

    I would suggest going into your "Control Panel" and then "Power Options". Next click "Change plan settings" next to the plan you are using. Check if any setting on this new screen is set to turn it off, put it to sleep or hibernate.

    If so, try turning that option off. If nothing there is set to do that, then click the "Change advanced power settings" link.

    A new window will pop up with a list of all things that can be done/changed in regard to power options. I would go through the whole list and make sure nothing is set to do what you don't want it to. Then when you have made all your changes click "Apply" and "OK" and you should be good.
  2. webworkings said:
    It sounds like it isn't fully turning off if it is going right back to what you were doing and not starting Windows from a fresh start.

    I would suggest going into your "Control Panel" and then "Power Options". Next click "Change plan settings" next to the plan you are using. Check if any setting on this new screen is set to turn it off, put it to sleep or hibernate.

    If so, try turning that option off. If nothing there is set to do that, then click the "Change advanced power settings" link.

    A new window will pop up with a list of all things that can be done/changed in regard to power options. I would go through the whole list and make sure nothing is set to do what you don't want it to. Then when you have made all your changes click "Apply" and "OK" and you should be good.


    @webworkings: I have done the "usual" checks in Control Panel - nothing is set to turn it off, hibernate or sleep. I have re-checked all the Advanced Power settings - I just made two changes to change the options for 'On Battery' to be the same as the 'Plugged In' and have clicked "Apply" and then "OK".

    I will try these changes to see what happens - at worst no change but (being ever optimistic) this could just work !

    Thanks for the suggestions, I will write an update either way.
  3. MERGED QUESTION
    Question from handyboynz : "HP Laptop shuts down"

    handyboynz said:
    I have a new (bought in August 2017) HP x 360 Convertible 11-ab011 laptop running (?) Windows 10 that will shut down of its own accord.

    The screen goes black and no key or mouse click will work. I have to press the power button whereupon it will show the logon screen and then request my password.

    Once I provide the password, it will take me back to what I was doing.

    Once this has happened, it will do it again and again until I get to annoyed and turn the ***** PC off, hoping that it will work better next time. There have been too many "next times" now.

    Can anyone help, please ..... ??


    webworkings said:
    If it is new and doing this. Take it back and get them to give you a correctly working one. No new device should do that.
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