Code 10 Error with HDDs

Hi there,

I have a Seagate 3.0 external HDD that appears to be working fine on other PCs. When I plug into my home desktop I can feel it power on and it shows up in Device Manager, however it displays a code 10 "Unable to Start". I tried moving it to different USB ports on the desktop and checked that the drivers are up to date. Any suggestions? My PC seems to have this issue with all of my external HDDs. It doesn't start installing at all (which I noticed they install when plugged into other computers). I had left only my mouse and keyboard plugged in. I know there are a lot of posts about this, but I rarely see if the poster had success with the devices on other PCs.

Thanks!
Reply to gwendolynsboone
5 answers Last reply
More about code error hdds
  1. Open device manager and locate the external HDD. Right click on it and uninstall the driver for it. Restart your PC and Windows should detect the drive and download the driver automatically. You may have a corrupted driver so this may offer a fix.
    Reply to Jwpanz
  2. You could try using a different USB cable, but sounds more likely to be an issue with your Windows USB drivers. You can find more info about this from our Knowledge Base article here, particularly items 9-13 on the list.

    Here is a support page on how to update drivers from Microsoft, just to make sure you have access to info about how to do that.

    You can also try plugging in your device serial number on this page to see if there are any device-specific downloads which may be of help that come up.
    Reply to seagate_surfer
  3. Jwpanz said:
    Open device manager and locate the external HDD. Right click on it and uninstall the driver for it. Restart your PC and Windows should detect the drive and download the driver automatically. You may have a corrupted driver so this may offer a fix.


    Thank you! I'll give this a try this evening and provide an update.
    Reply to gwendolynsboone
  4. seagate_surfer said:
    You could try using a different USB cable, but sounds more likely to be an issue with your Windows USB drivers. You can find more info about this from our Knowledge Base article here, particularly items 9-13 on the list.

    Here is a support page on how to update drivers from Microsoft, just to make sure you have access to info about how to do that.

    You can also try plugging in your device serial number on this page to see if there are any device-specific downloads which may be of help that come up.


    Thank you! Yes, it definitely seems like it's my USB drivers as this isn't the first USB item to give me a lot of grief. It's hit or miss on what my PC will run from USB. I'll be trying to uninstall and reinstall some drivers this evening for sure.

    Thanks for the suggestions. :)
    Reply to gwendolynsboone
  5. Just wanted to follow up on this. I uninstalled the driver several times, checked for driver updates and moved the HDD around to every USB port on my tower. Finally I started uninstalling USB controllers and boom, the first one I uninstalled prompted the external to start installing and it opened with no issues. Finally!
    Reply to gwendolynsboone
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