Seagate Expansion+ 1TB External HD not detected

Hello and good day. In my quest to better learn and understand technology, I wanted to ask about an issue that I came across with my Seagate Expansion+ 1TB external hard drive.

Before I explain what happened, I just want to make clear ahead of time that the small amount of information that I had on the drive is irreplaceable, and it's not worth going to professionals and spend $2,000 on trying to get my data off of it (I had it backed up anyway somewhere else).

But basically what happened is that one day I had it and ejected it from my PC, and then pulled it out. Well, the next time I plugged it in, it did not load up, and it began to make the clicking sound of death.

I am a big fan of DIY projects, and so I didn't care about breaking the warranty (it was already past it anyway). I opened it up (and I know that I am not supposed to ever open it up and look inside, but like I mentioned before, it wasn't a big deal to do so) and I saw that the arm was stuck on the platter. After looking on YouTube for awhile, I saw someone fix this issue by taking two tools and manually pushing the arm back into place while turning the spindle in the opposite direction. So I did that, but unfortunately it didn't work out.

Now my issue is that it no longer seems to be detected. And it makes sounds that I don't fully understand. Instead of trying to explain it, I captured it with my phone in hopes that it would be helpful to more experts on the matter than myself. I noticed that it does tend to blink its blue light at times, but it doesn't last long and it doesn't seem to do anything, but it always made me hopeful.

Here is that link -


I also have a Inateck USB 3.0 to Hard Drive Docking Station with 2-Port Hub and SD Card Reader, and I even tried putting it into that as well. The docking station seemed to be detected, but not the actual drive inside of it. And it continued to make that clink-tick-tick-tick-tick-tick sound repeatedly, and then sometimes it goes away and then starts up at random times.

Here is a link to that video too -


So, it's obviously the drive in some sense, but I'm not sure which part is not working correctly. Any suggestions? Thank you so much for your help and your time!

Here are some images of my product -
Reply to Goozer
4 answers Last reply
More about seagate expansion 1tb external detected
  1. Sorry to hear you are having trouble, but honestly sounds to me like you have a dead drive. Opening it probably didn't help either.
    Reply to ehsan9696
  2. ehsan9696 said:
    Sorry to hear you are having trouble, but honestly sounds to me like you have a dead drive. Opening it probably didn't help either.


    Okay, so if the drive is dead, why would the light blink up at times? Also, no need to feel sorry, since it's more of personal knowledge and not a crisis :)

    So, if the drive is indeed dead, what can be done to get the data off of it? Without going to specialists and spending $$$ to maybe get some data recovered.
    Reply to Goozer
  3. Hello,

    It looks like the drive has a mechanical problem, the only problem a data recovery place can fix. These hard disk drives are put together in clean rooms. Dust in the air can contaminate and destroy the drive platters (the disks) in minutes. Even if the mechanical problem (actuator arm issue possibly) was fixed, sorry to say that just by opening the drive up essentially means it is finished.

    If the data on the drive is critical, immediately put the cover back on and hope that the data recovery people can salvage something off it, but expect to pay a premium with no guarantee of getting the data you want.
    Reply to jr9
  4. Goozer said:
    ehsan9696 said:
    Sorry to hear you are having trouble, but honestly sounds to me like you have a dead drive. Opening it probably didn't help either.


    Okay, so if the drive is dead, why would the light blink up at times? Also, no need to feel sorry, since it's more of personal knowledge and not a crisis :)

    So, if the drive is indeed dead, what can be done to get the data off of it? Without going to specialists and spending $$$ to maybe get some data recovered.


    Basically what jr9 said. To answer your question, just because the light blinks and turns on doesn't meant the drive isn't broken. It can still be receiving power and trying to boot but it can't, this is that ticking noise you mentioned. The arm is trying move across the platter but is unable and is in a constant loop of trying to reset itself.
    Reply to ehsan9696
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