My games keep freezing. Need help.

Hello. I just built my first PC. Everything went great until I tried to play some games. I tried the Doom 2016 demo from Steam first. I can't get past the menu before it freezes. Thinking it might just be Doom, I tried Heroes of the Storm next. This game seemed OK at first, but once I got into a game(everything runs very smoothly) after about three minutes the program froze. One thing I noticed in both of these games is that while they completely lock up, the audio is still working as if nothing happened(well at least the music come to think of it).

My graphics card is updated to the latest drivers, so it can't be that. I'll list my specs.

Windows 10 Home Edition 64-bit
CORSAIR CX series CX550 550W ATX12V 80 PLUS BRONZE Certified
GIGABYTE GA-AB350-GAMING 3 (rev. 1.0)
AMD Ryzen 3 1200 Quad-Core Processor
GeForce GTX 1060 3GB
CORSAIR Vengeance LPX 8GB (2 x 4GB) DDR4
Crucial BX300 240GB SSD
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More about games freezing
  1. Are you getting any error messages? Sometimes in such cases error messages cannot be seen due to appearing on desktop, which is blocked by the frozen game screen. If the frozen screen also locks you out of your mouse being usable, you won't be able to minimize the game to look for error messages. If this happens, try getting to desktop via Alt+Tab. If that doesn't work, try Ctl+Alt+Del, which will give you an option to Launch Task Manager.

    If you can launch Task Manager, you'll be able to see the desktop and any possible error messages. If the keyboard is locked out like your mouse, you will have to use the reset button on your PC and try to find what caused the crash in Event Viewer. Just type Event Viewer in the W10 search box, open it fullscreen, and look in the Error and Critical tabs. Narrow your search down to the exact time the crash happened. All of the logs state exact time of occurrence.

    Also make sure any game you play has any Visual Studio or DirectX files needed installed, and make sure in updating drivers you include Audio driver updates and MB chipset and MB BIOS updates. The latter would only be in the case where BIOS updates are listed that you need. For instance if running a new CPU on an older MB, it's a good idea to check for better BIOS support for it. Also make sure you have the latest Windows updates.

    If these are Steam, Uplay, or Origin titles, you can try checking the integrity of the game files, in which case their servers will check for corrupt or missing game files, and re-download and install them. there are slightly different methods for doing each, Google for it.

    If you are by chance running onboard sound with a Realtek audio chip, chances are the latest W10 Creators Updates have messed with your DTS, DDL, or even DPLII surround. If that is the case, uninstall the Realtek driver (Control Panel>Programs and Features), and let Windows install their Digital Audio driver. Unfortunately it doesn't support DTS and DDL, but it will let you use DPLII via S/PDIF through a receiver. It will also work of course through headphones, and you can even choose Windows Sonic virtual 7.1 for headphones.

    Note that if you uninstall the Realtek driver and use the MS Digital Audio driver, you may need to go into you sound panel playback devices page and set Digital Audio to the default device. Windows Sonic can be turned on via right clicking the sound icon on the task bar, and setting Spatial Sound to On, then choosing Windows Sonic.
    Reply to Frag Maniac
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