Unable to access Toshiba external hard drive in Windows 10

I am unable to access my external Toshiba hard drive on my PC despite being able to do so for over a year. I note from Data Manager / Device Manager that the data is now changed to a RAW format instead of NTFS which I have read is related to a fault due to not stopping the drive correctly at some point ( can't recall doing so but its happened ). I can see the files when I have used a programme recommended elsewhere but repartitioning wasn't possible when attempted.

The drive does however work fine and I can access it on a Dell laptop using Win 10.

Any ideas on how to access the files ( mostly photos ) on the PC again ?
Many thanks.
John
Reply to johnlloyd77
3 answers Last reply
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  1. You can access, read from, write to, the data files on the Dell but not on the Toshiba -- correct?
    Reply to RolandJS
  2. I could until this morning when the files changed to RAW on the Dell too !

    I now have the same problem on the Dell laptop ie I can see the drive listed in Device Manager under " Disk drives " and under Disk Management it is listed as Drive E but with RAW as the file type now and the disk is showing as empty of files ie disk space = 931.51 GB and free space = 931.51 GB. The drivers are up to date.
    I tried chkdsc via "Properties" but it tells me that "Windows can't access the disk".

    I managed to get some of the files off yesterday before it changed to RAW but not all of them.
    Reply to johnlloyd77
  3. I'm going to suggest MiniTool Partition Wizard version 9.x and MiniTool Power Data Recovery. However, I'm also suggesting you get with a local data recovery person and let that person guide you, walk you through, recovering what can be recovered. Hardware/software fix attempts might backfire at this point.
    Reply to RolandJS
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