Problem with Western Digital 2tb - External Disk

Hi!
My WD 2Tb starts flashing and does not work properly. Sometimes it opens up and I can see the files, but coping them to the computer takes forever. Other times it stalls and does not open the files...
Could you please help me? What can I do?
Regards
Reply to mma78
3 answers Last reply
More about problem western digital 2tb external disk
  1. I would suggest trying a different USB port, just to see if there's any difference.

    Then; run a health check of the drive using WD's own tool: Data Lifeguard.
    https://support.wdc.com/knowledgebase/answer.aspx?ID=940
    Reply to Barty1884
  2. Barty1884 said:
    I would suggest trying a different USB port, just to see if there's any difference.

    Then; run a health check of the drive using WD's own tool: Data Lifeguard.
    https://support.wdc.com/knowledgebase/answer.aspx?ID=940


    Hi!
    First of all, thanks for the help.
    The thing is: I installed the app, but then there was a warning telling that the test would result in a data erase. Is there a way to solve the problem without losing data?
    Thanks
    Reply to mma78
  3. I'm not sure what's happening there; nothing should be "erased" with anything other than the "erase" functionality.

    "test" and "quick test" should not impact data - although backups are always a good idea, just incase something goes awry.
    Reply to Barty1884
Ask a new question Answer

Read More

Western Digital Computers