Blue Screen, Crash, Grey Monitors after waking from Sleep

Everytime I wake my computer from sleep, the monitors take forever to display an image. The image will usually come on after 15-20 seconds, but most recently the screens come on completely grey and then the computer crashes and a blue screen is displayed. I've gotten the blue screen twice in the last 24 hours and this morning the computer completely rebooted on its own as it was attempting to wake from sleep. I ran WhoCrashed and this is what I got:

On Fri 11/10/2017 8:08:58 PM your computer crashed
crash dump file: C:\WINDOWS\Minidump\111017-4187-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x163960)
Bugcheck code: 0x154 (0xFFFF9E0028F67000, 0xFFFFFE89881EE5D0, 0x2, 0x0)
Error: CUSTOM_ERROR
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.


On Fri 11/10/2017 8:08:58 PM your computer crashed
crash dump file: C:\WINDOWS\memory.dmp
This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0)
Bugcheck code: 0x154 (0xFFFF9E0028F67000, 0xFFFFFE89881EE5D0, 0x2, 0x0)
Error: CUSTOM_ERROR
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.


Can someone help please? I'm assuming my RAM is going bad. At first, I thought it was a dying GPU but now I don't know what is causing my computer to crash so much.
36 answers Last reply
More about blue screen crash grey monitors waking sleep
  1. A bit of detail about your machine would help. Windows version, motherboard, ram, GPU?
  2. rocktalkrock said:
    A bit of detail about your machine would help. Windows version, motherboard, ram, GPU?


    https://pcpartpicker.com/list/Fy3fNN

    Windows 10 - 64 Bit
    Intel - Core i7-6700K 4.0GHz Quad-Core Processor
    Asus - MAXIMUS VIII HERO ATX LGA1151 Motherboard
    MSI - GeForce GTX 1080 8GB GAMING X 8G Video Card
    Corsair - Vengeance LED 16GB (2 x 8GB) DDR4-2666 Memory


    Every time I use my computer the mother board key code would always say "AO" which to my understanding from the user manual means "A-Ok!" and that everything is working correctly. This morning, my code is "30" which according to the manual means Sleep State 3. I've never experienced this code or know what to do with this code.
  3. Upload the small dmp files to onedrive or a file sharing site

    Then post the link
  4. Paul NZ said:
    Upload the small dmp files to onedrive or a file sharing site

    Then post the link


    How do I do that? I'm using the free version of WhoCrashed. I can't do anything with the dump files unless it's the Pro version.
  5. c:/windows/minidump folder
  6. Paul NZ said:
    c:/windows/minidump folder


    I go to upload to MediaFire and it says I do not have access to this file. I'm the only user on this computer as it's MY computer...
  7. Try another. I dont use that site so dont know
  8. Paul NZ said:
    Try another. I dont use that site so dont know


    Any suggestions? I don't know other sites.
  9. onedrive, if you've got a hotmail email
  10. Paul NZ said:
    onedrive, if you've got a hotmail email


    I do have an outlook account which works with onedrive, but I just don't have access to the file because i'm not an "administrator" when it's MY computer so I'm getting frustrated.

    I'm currently downloading the Windows Debugger for Windows 10 in hopes I can access the minidump folder and file. There's only 1 file in that folder.
  11. baseballrocks14619 said:
    Paul NZ said:
    onedrive, if you've got a hotmail email


    I do have an outlook account which works with onedrive, but I just don't have access to the file because i'm not an "administrator" when it's MY computer so I'm getting frustrated.

    I'm currently downloading the Windows Debugger for Windows 10 in hopes I can access the minidump folder and file. There's only 1 file in that folder.

    To access the file as "administrator" all you need to do is right-click the file and choose the "Run as administrator" option.
  12. rocktalkrock said:
    baseballrocks14619 said:
    Paul NZ said:
    onedrive, if you've got a hotmail email


    I do have an outlook account which works with onedrive, but I just don't have access to the file because i'm not an "administrator" when it's MY computer so I'm getting frustrated.

    I'm currently downloading the Windows Debugger for Windows 10 in hopes I can access the minidump folder and file. There's only 1 file in that folder.

    To access the file as "administrator" all you need to do is right-click the file and choose the "Run as administrator" option.


    When I'm in the minidump folder, there's no option to "run as administrator"
  13. baseballrocks14619 said:
    rocktalkrock said:
    baseballrocks14619 said:
    Paul NZ said:
    onedrive, if you've got a hotmail email


    I do have an outlook account which works with onedrive, but I just don't have access to the file because i'm not an "administrator" when it's MY computer so I'm getting frustrated.

    I'm currently downloading the Windows Debugger for Windows 10 in hopes I can access the minidump folder and file. There's only 1 file in that folder.

    To access the file as "administrator" all you need to do is right-click the file and choose the "Run as administrator" option.


    When I'm in the minidump folder, there's no option to "run as administrator"



    Look over this link;
    https://support.microsoft.com/en-ca/help/315263/how-to-read-the-small-memory-dump-file-that-is-created-by-windows-if-a
  14. rocktalkrock said:
    baseballrocks14619 said:
    rocktalkrock said:
    baseballrocks14619 said:
    Paul NZ said:
    onedrive, if you've got a hotmail email


    I do have an outlook account which works with onedrive, but I just don't have access to the file because i'm not an "administrator" when it's MY computer so I'm getting frustrated.

    I'm currently downloading the Windows Debugger for Windows 10 in hopes I can access the minidump folder and file. There's only 1 file in that folder.

    To access the file as "administrator" all you need to do is right-click the file and choose the "Run as administrator" option.


    When I'm in the minidump folder, there's no option to "run as administrator"



    Look over this link;
    https://support.microsoft.com/en-ca/help/315263/how-to-read-the-small-memory-dump-file-that-is-created-by-windows-if-a


    I watched a YouTube video on how to use the Windbg.exe on my computer and according the video it came up as Module_name and Image_name: "hardware_disk". Does this mean my HDD or SSD is going bad?

    There's so much going on in that link and im way overwhelmed with all this crap that I don't know what to do or where to start anymore. LOL

    THIS IS WHAT WINDOWSDBG CAME BACK WITH:
    https://pastebin.com/AXsu4QQw
  15. I was going to let Paul NZ interpret the minidump file he asked for, but since he has not answered yet i'll give my opinion.

    My guess is your machine is fine, but the Windows 10 sleep function is not working properly. You should just avoid using it.

    In Sleep Mode Windows places any open documents and applications into memory while the computer goes into a low-power state. At one point the minidump log says "The required data was not placed into memory because of an I/O error". In other words Sleep Mode failed to work as it should, so your PC could not wake up from Sleep Mode afterwords, and just crashed.
  16. rocktalkrock said:
    I was going to let Paul NZ interpret the minidump file he asked for, but since he has not answered yet i'll give my opinion.

    My guess is your machine is fine, but the Windows 10 sleep function is not working properly. You should just avoid using it.

    In Sleep Mode Windows places any open documents and applications into memory while the computer goes into a low-power state. At one point the minidump log says "The required data was not placed into memory because of an I/O error". In other words Sleep Mode failed to work as it should, so your PC could not wake up from Sleep Mode afterwords, and just crashed.


    That makes a lot of sense! The computer works perfectly fine after it restarts and or I restart it. I'm starting to think one of my hard drives may be going bad. Would a clean install of windows and new SSD/HDD solve my problem? I don't want to go through that hassle but will if I need to. I can't stand my computer not waking up properly from sleep. I constantly put my computer into sleep mode when I'm done using it.

    Update: I did a Memtest of my ram and it passed the test, no errors. So that rules out the memory going bad. What would cause my computer to actually crash crash? Not waking up properly? And why would the Windows Debugging program come back with hardware_disk? Does that mean my SSD or HDD is failing?
  17. I think Sleep Mode gives a lot of people problems. It's really more for laptops that need to save battery power, not desktops.

    If your worried one of your hard drives is starting to fail, download a program called Hard Disk Sentinel. It will analyze the health of the HDD's in your system to see if they have any bad sectors and are starting to fail. I've used it for years.

    https://www.hdsentinel.com/
  18. I need the dmp file
  19. Paul NZ said:
    I need the dmp file


    https://1drv.ms/f/s!AuYCqAij2WdEnAC37W4SAnd0Or6p

    There's the onedrive link that I uploaded. Copy and paste that entire link. For some reason it's not making it all one clickable link.
  20. rocktalkrock said:
    I think Sleep Mode gives a lot of people problems. It's really more for laptops that need to save battery power, not desktops.

    If your worried one of your hard drives is starting to fail, download a program called Hard Disk Sentinel. It will analyze the health of the HDD's in your system to see if they have any bad sectors and are starting to fail. I've used it for years.

    https://www.hdsentinel.com/


    I downloaded the program. It says that both my SSD and HDD are 100% health and 32-35*C. So if it's not the HDD/SSD and the computer works perfectly fine after reboots/power-ons, it must be something with the Operating System. I feel like windows screwed something up with the waking up/going to sleep process. I ran a Windows SFC /scannow and the Windows Resource Protection did not find any integrity violations.
  21. Youtube video with 6 ways to fix Windows 10 issues with sleep mode.

    https://www.youtube.com/watch?v=H5812iHhpfQ
  22. I would uninstall AI suite it's a known cause of crashes

    I would update your Intel LAN drivers. Possible this file farflt.sys is causing this crash. It looks like it can. It belongs to Malwarebytes

    This file is 3 yrs old I2cHkBurn.sys - FINTEK Corp. FitGpBus Device Driver. If you use it, update it

    Your webcam drivers lvuvc64.sys are 5 yrs old. Does it support Windows 10?

    SiUSBXp.sys is 7 yrs old. It may belong to USBXpress.. May pay to update them
  23. Paul NZ said:
    I would uninstall AI suite it's a known cause of crashes

    I would update your Intel LAN drivers. Possible this file farflt.sys is causing this crash. It looks like it can. It belongs to Malwarebytes

    This file is 3 yrs old I2cHkBurn.sys - FINTEK Corp. FitGpBus Device Driver. If you use it, update it

    Your webcam drivers lvuvc64.sys are 5 yrs old. Does it support Windows 10?

    SiUSBXp.sys is 7 yrs old. It may belong to USBXpress.. May pay to update them




    I don't even know what AI suite is... I don't have AI Suite in my control panel nor do I have any recognition what this is.
    I don't even know how to update my LAN drivers or what any of those other drivers are. What the heck.
    My webcam is the Logitech C920. I assume it supports windows 10.
    No idea what USB express is either.. Please help ugh.

    Update: I've uninstalled MSI Gaming App which the l2chkburn.sys file was found under.
  24. baseballrocks14619 said:
    Paul NZ said:
    I would uninstall AI suite it's a known cause of crashes

    I would update your Intel LAN drivers. Possible this file farflt.sys is causing this crash. It looks like it can. It belongs to Malwarebytes

    This file is 3 yrs old I2cHkBurn.sys - FINTEK Corp. FitGpBus Device Driver. If you use it, update it

    Your webcam drivers lvuvc64.sys are 5 yrs old. Does it support Windows 10?

    SiUSBXp.sys is 7 yrs old. It may belong to USBXpress.. May pay to update them




    I don't even know what AI suite is... I don't have AI Suite in my control panel nor do I have any recognition what this is.
    I don't even know how to update my LAN drivers or what any of those other drivers are. What the heck.
    My webcam is the Logitech C920. I assume it supports windows 10.
    No idea what USB express is either.. Please help ugh.

    Update: I've uninstalled MSI Gaming App which the l2chkburn.sys file was found under.

    Don't panic. You don't need any deep technical skills to do this.

    1. AI Suite should be located in your Start menu under "Start > Programs > Asus > AI Suite", then choose Uninstall. [although if you never run AI Suit, i don't think it can be causing any problems]

    2. All your drivers are located in "Control Panel > Device Manager". Look for any yellow warning signs. If you don't see any, then Windows has not found any driver issues. Your drivers should be fine.

    If your worried about USBXpress and your Logitech C920 webcam specifically, they both should be located in Control Panel.

    - USBXpress is located under "Control Panel > Universal Serial Bus controllers". Right-click USBXpress and select "Update Driver Software...", then choose "Search Automatically".
    - Logitech C920 webcam should be located under "Control Panel > Imaging devices". Right-click Logitech C920 and select "Update Driver Software...", then choose "Search Automatically".
  25. rocktalkrock said:
    baseballrocks14619 said:
    Paul NZ said:
    I would uninstall AI suite it's a known cause of crashes

    I would update your Intel LAN drivers. Possible this file farflt.sys is causing this crash. It looks like it can. It belongs to Malwarebytes

    This file is 3 yrs old I2cHkBurn.sys - FINTEK Corp. FitGpBus Device Driver. If you use it, update it

    Your webcam drivers lvuvc64.sys are 5 yrs old. Does it support Windows 10?

    SiUSBXp.sys is 7 yrs old. It may belong to USBXpress.. May pay to update them




    I don't even know what AI suite is... I don't have AI Suite in my control panel nor do I have any recognition what this is.
    I don't even know how to update my LAN drivers or what any of those other drivers are. What the heck.
    My webcam is the Logitech C920. I assume it supports windows 10.
    No idea what USB express is either.. Please help ugh.

    Update: I've uninstalled MSI Gaming App which the l2chkburn.sys file was found under.

    Don't panic. You don't need any deep technical skills to do this.

    1. AI Suite should be located in your Start menu under "Start > Programs > Asus > AI Suite", then choose Uninstall. [although if you never run AI Suit, i don't think it can be causing any problems]

    2. All your drivers are located in "Control Panel > Device Manager". Look for any yellow warning signs. If you don't see any, then Windows has not found any driver issues. Your drivers should be fine.

    If your worried about USBXpress and your Logitech C920 webcam specifically, they both should be located in Control Panel.

    - USBXpress is located under "Control Panel > Universal Serial Bus controllers". Right-click USBXpress and select "Update Driver Software...", then choose "Search Automatically".
    - Logitech C920 webcam should be located under "Control Panel > Imaging devices". Right-click Logitech C920 and select "Update Driver Software...", then choose "Search Automatically".




    As far as AI Suite goes.. I don't see that anywhere in my control panel nor in my programs list. I have no idea where those files are located. There are no yellow triangles on my device manager for driver updates, however I manually right clicked on every USB controller device under that section, updated and installed whatever Windows thought was the best driver for one of the things. The webcam driver was already up to date and current. I have also been avoiding using the sleep function. I was on Microsoft help all day yesterday with different agents trying to figure this crap out. Tried so many different things, yet the computer still crashed. I'm thinking about completely wiping my hard drives and doing a fresh install.
  26. baseballrocks14619 said:
    rocktalkrock said:
    baseballrocks14619 said:
    Paul NZ said:
    I would uninstall AI suite it's a known cause of crashes

    I would update your Intel LAN drivers. Possible this file farflt.sys is causing this crash. It looks like it can. It belongs to Malwarebytes

    This file is 3 yrs old I2cHkBurn.sys - FINTEK Corp. FitGpBus Device Driver. If you use it, update it

    Your webcam drivers lvuvc64.sys are 5 yrs old. Does it support Windows 10?

    SiUSBXp.sys is 7 yrs old. It may belong to USBXpress.. May pay to update them




    I don't even know what AI suite is... I don't have AI Suite in my control panel nor do I have any recognition what this is.
    I don't even know how to update my LAN drivers or what any of those other drivers are. What the heck.
    My webcam is the Logitech C920. I assume it supports windows 10.
    No idea what USB express is either.. Please help ugh.

    Update: I've uninstalled MSI Gaming App which the l2chkburn.sys file was found under.

    Don't panic. You don't need any deep technical skills to do this.

    1. AI Suite should be located in your Start menu under "Start > Programs > Asus > AI Suite", then choose Uninstall. [although if you never run AI Suit, i don't think it can be causing any problems]

    2. All your drivers are located in "Control Panel > Device Manager". Look for any yellow warning signs. If you don't see any, then Windows has not found any driver issues. Your drivers should be fine.

    If your worried about USBXpress and your Logitech C920 webcam specifically, they both should be located in Control Panel.

    - USBXpress is located under "Control Panel > Universal Serial Bus controllers". Right-click USBXpress and select "Update Driver Software...", then choose "Search Automatically".
    - Logitech C920 webcam should be located under "Control Panel > Imaging devices". Right-click Logitech C920 and select "Update Driver Software...", then choose "Search Automatically".




    As far as AI Suite goes.. I don't see that anywhere in my control panel nor in my programs list. I have no idea where those files are located. There are no yellow triangles on my device manager for driver updates, however I manually right clicked on every USB controller device under that section, updated and installed whatever Windows thought was the best driver for one of the things. The webcam driver was already up to date and current. I have also been avoiding using the sleep function. I was on Microsoft help all day yesterday with different agents trying to figure this crap out. Tried so many different things, yet the computer still crashed. I'm thinking about completely wiping my hard drives and doing a fresh install.

    The only other place to look for AI Suite is under "Control Panel > Programs and Features". If it's not listed there, you don't have it installed on your machine. And if you are not using the sleep function and it's still crashing, then it's not Sleep Mode that's causing the problem.

    A few more questions;

    1. How long has it been since you first installed Windows?
    2. When is the last time you did a virus scan?
    3. When is the last time you did a scan for malware?
    4. Have you ever attempted to clean the registry using a program like CCleaner?
  27. rocktalkrock said:
    baseballrocks14619 said:
    rocktalkrock said:
    baseballrocks14619 said:
    Paul NZ said:
    I would uninstall AI suite it's a known cause of crashes

    I would update your Intel LAN drivers. Possible this file farflt.sys is causing this crash. It looks like it can. It belongs to Malwarebytes

    This file is 3 yrs old I2cHkBurn.sys - FINTEK Corp. FitGpBus Device Driver. If you use it, update it

    Your webcam drivers lvuvc64.sys are 5 yrs old. Does it support Windows 10?

    SiUSBXp.sys is 7 yrs old. It may belong to USBXpress.. May pay to update them




    I don't even know what AI suite is... I don't have AI Suite in my control panel nor do I have any recognition what this is.
    I don't even know how to update my LAN drivers or what any of those other drivers are. What the heck.
    My webcam is the Logitech C920. I assume it supports windows 10.
    No idea what USB express is either.. Please help ugh.

    Update: I've uninstalled MSI Gaming App which the l2chkburn.sys file was found under.

    Don't panic. You don't need any deep technical skills to do this.

    1. AI Suite should be located in your Start menu under "Start > Programs > Asus > AI Suite", then choose Uninstall. [although if you never run AI Suit, i don't think it can be causing any problems]

    2. All your drivers are located in "Control Panel > Device Manager". Look for any yellow warning signs. If you don't see any, then Windows has not found any driver issues. Your drivers should be fine.

    If your worried about USBXpress and your Logitech C920 webcam specifically, they both should be located in Control Panel.

    - USBXpress is located under "Control Panel > Universal Serial Bus controllers". Right-click USBXpress and select "Update Driver Software...", then choose "Search Automatically".
    - Logitech C920 webcam should be located under "Control Panel > Imaging devices". Right-click Logitech C920 and select "Update Driver Software...", then choose "Search Automatically".




    As far as AI Suite goes.. I don't see that anywhere in my control panel nor in my programs list. I have no idea where those files are located. There are no yellow triangles on my device manager for driver updates, however I manually right clicked on every USB controller device under that section, updated and installed whatever Windows thought was the best driver for one of the things. The webcam driver was already up to date and current. I have also been avoiding using the sleep function. I was on Microsoft help all day yesterday with different agents trying to figure this crap out. Tried so many different things, yet the computer still crashed. I'm thinking about completely wiping my hard drives and doing a fresh install.

    The only other place to look for AI Suite is under "Control Panel > Programs and Features". If it's not listed there, you don't have it installed on your machine. And if you are not using the sleep function and it's still crashing, then it's not Sleep Mode that's causing the problem.

    A few more questions;

    1. How long has it been since you first installed Windows?
    2. When is the last time you did a virus scan?
    3. When is the last time you did a scan for malware?
    4. Have you ever attempted to clean the registry using a program like CCleaner?


    1. When I first built my computer last year at school. So around september - december of 2016.
    2. Virus scan today.
    3. Malware scan today.
    4. No I have not.
  28. baseballrocks14619 said:
    rocktalkrock said:
    baseballrocks14619 said:
    rocktalkrock said:
    baseballrocks14619 said:
    Paul NZ said:
    I would uninstall AI suite it's a known cause of crashes

    I would update your Intel LAN drivers. Possible this file farflt.sys is causing this crash. It looks like it can. It belongs to Malwarebytes

    This file is 3 yrs old I2cHkBurn.sys - FINTEK Corp. FitGpBus Device Driver. If you use it, update it

    Your webcam drivers lvuvc64.sys are 5 yrs old. Does it support Windows 10?

    SiUSBXp.sys is 7 yrs old. It may belong to USBXpress.. May pay to update them




    I don't even know what AI suite is... I don't have AI Suite in my control panel nor do I have any recognition what this is.
    I don't even know how to update my LAN drivers or what any of those other drivers are. What the heck.
    My webcam is the Logitech C920. I assume it supports windows 10.
    No idea what USB express is either.. Please help ugh.

    Update: I've uninstalled MSI Gaming App which the l2chkburn.sys file was found under.

    Don't panic. You don't need any deep technical skills to do this.

    1. AI Suite should be located in your Start menu under "Start > Programs > Asus > AI Suite", then choose Uninstall. [although if you never run AI Suit, i don't think it can be causing any problems]

    2. All your drivers are located in "Control Panel > Device Manager". Look for any yellow warning signs. If you don't see any, then Windows has not found any driver issues. Your drivers should be fine.

    If your worried about USBXpress and your Logitech C920 webcam specifically, they both should be located in Control Panel.

    - USBXpress is located under "Control Panel > Universal Serial Bus controllers". Right-click USBXpress and select "Update Driver Software...", then choose "Search Automatically".
    - Logitech C920 webcam should be located under "Control Panel > Imaging devices". Right-click Logitech C920 and select "Update Driver Software...", then choose "Search Automatically".




    As far as AI Suite goes.. I don't see that anywhere in my control panel nor in my programs list. I have no idea where those files are located. There are no yellow triangles on my device manager for driver updates, however I manually right clicked on every USB controller device under that section, updated and installed whatever Windows thought was the best driver for one of the things. The webcam driver was already up to date and current. I have also been avoiding using the sleep function. I was on Microsoft help all day yesterday with different agents trying to figure this crap out. Tried so many different things, yet the computer still crashed. I'm thinking about completely wiping my hard drives and doing a fresh install.

    The only other place to look for AI Suite is under "Control Panel > Programs and Features". If it's not listed there, you don't have it installed on your machine. And if you are not using the sleep function and it's still crashing, then it's not Sleep Mode that's causing the problem.

    A few more questions;

    1. How long has it been since you first installed Windows?
    2. When is the last time you did a virus scan?
    3. When is the last time you did a scan for malware?
    4. Have you ever attempted to clean the registry using a program like CCleaner?


    1. When I first built my computer last year at school. So around september - december of 2016.
    2. Virus scan today.
    3. Malware scan today.
    4. No I have not.

    As long as you don't install and uninstall a lot of programs, one year is not very long. You should not need to reinstall Windows.

    I'm not familiar with how this works in Windows 10, but with a Windows 7 install DVD the first option you are given is, "Do you want to do a clean install of Windows or repair a current version of Windows already installed?" Did Microsoft Support suggest any repair option similar to that?
  29. Uninstall malwarebytes as well. Then see if crashes when it comes out of sleep. if it doesnt then this maybe the cause
  30. rocktalkrock said:
    baseballrocks14619 said:
    rocktalkrock said:
    baseballrocks14619 said:
    rocktalkrock said:
    baseballrocks14619 said:
    Paul NZ said:
    I would uninstall AI suite it's a known cause of crashes

    I would update your Intel LAN drivers. Possible this file farflt.sys is causing this crash. It looks like it can. It belongs to Malwarebytes

    This file is 3 yrs old I2cHkBurn.sys - FINTEK Corp. FitGpBus Device Driver. If you use it, update it

    Your webcam drivers lvuvc64.sys are 5 yrs old. Does it support Windows 10?

    SiUSBXp.sys is 7 yrs old. It may belong to USBXpress.. May pay to update them




    I don't even know what AI suite is... I don't have AI Suite in my control panel nor do I have any recognition what this is.
    I don't even know how to update my LAN drivers or what any of those other drivers are. What the heck.
    My webcam is the Logitech C920. I assume it supports windows 10.
    No idea what USB express is either.. Please help ugh.

    Update: I've uninstalled MSI Gaming App which the l2chkburn.sys file was found under.

    Don't panic. You don't need any deep technical skills to do this.

    1. AI Suite should be located in your Start menu under "Start > Programs > Asus > AI Suite", then choose Uninstall. [although if you never run AI Suit, i don't think it can be causing any problems]

    2. All your drivers are located in "Control Panel > Device Manager". Look for any yellow warning signs. If you don't see any, then Windows has not found any driver issues. Your drivers should be fine.

    If your worried about USBXpress and your Logitech C920 webcam specifically, they both should be located in Control Panel.

    - USBXpress is located under "Control Panel > Universal Serial Bus controllers". Right-click USBXpress and select "Update Driver Software...", then choose "Search Automatically".
    - Logitech C920 webcam should be located under "Control Panel > Imaging devices". Right-click Logitech C920 and select "Update Driver Software...", then choose "Search Automatically".




    As far as AI Suite goes.. I don't see that anywhere in my control panel nor in my programs list. I have no idea where those files are located. There are no yellow triangles on my device manager for driver updates, however I manually right clicked on every USB controller device under that section, updated and installed whatever Windows thought was the best driver for one of the things. The webcam driver was already up to date and current. I have also been avoiding using the sleep function. I was on Microsoft help all day yesterday with different agents trying to figure this crap out. Tried so many different things, yet the computer still crashed. I'm thinking about completely wiping my hard drives and doing a fresh install.

    The only other place to look for AI Suite is under "Control Panel > Programs and Features". If it's not listed there, you don't have it installed on your machine. And if you are not using the sleep function and it's still crashing, then it's not Sleep Mode that's causing the problem.

    A few more questions;

    1. How long has it been since you first installed Windows?
    2. When is the last time you did a virus scan?
    3. When is the last time you did a scan for malware?
    4. Have you ever attempted to clean the registry using a program like CCleaner?


    1. When I first built my computer last year at school. So around september - december of 2016.
    2. Virus scan today.
    3. Malware scan today.
    4. No I have not.

    As long as you don't install and uninstall a lot of programs, one year is not very long. You should not need to reinstall Windows.

    I'm not familiar with how this works in Windows 10, but with a Windows 7 install DVD the first option you are given is, "Do you want to do a clean install of Windows or repair a current version of Windows already installed?" Did Microsoft Support suggest any repair option similar to that?


    I don't particularly install/uninstall programs a lot. One year shouldn't be an issue whatsoever! But there's clearly something going on. When I was with Microsoft Support, they had me update my windows 10 to some newest form or whatever that the tech had access to because they're getting reports and glitches of this crap happening. So first, they had me update, it failed with an error, the tech did something and we tried to update again; problem still persisted. Then the next tech had me rollback to a "working" previous update and I still had the problem. Then the third tech was messing with services and random stuff I don't even know about, had me boot into safe mode and then we got disconnected. So I have NO idea what they were doing. Then I ran out of time and needed my computer out of safe mode and back to normal because it was late and I was over all this crap.

    Malwarebytes is coming back with a threat that fails to be removed. It's called PUP.Optional.ASK under C:\Users\schul\AppData\Local\Google\Chrome\USER DATA\Default\Secure Preferences
  31. baseballrocks14619 said:
    rocktalkrock said:
    baseballrocks14619 said:
    rocktalkrock said:
    baseballrocks14619 said:
    rocktalkrock said:
    baseballrocks14619 said:
    Paul NZ said:
    I would uninstall AI suite it's a known cause of crashes

    I would update your Intel LAN drivers. Possible this file farflt.sys is causing this crash. It looks like it can. It belongs to Malwarebytes

    This file is 3 yrs old I2cHkBurn.sys - FINTEK Corp. FitGpBus Device Driver. If you use it, update it

    Your webcam drivers lvuvc64.sys are 5 yrs old. Does it support Windows 10?

    SiUSBXp.sys is 7 yrs old. It may belong to USBXpress.. May pay to update them




    I don't even know what AI suite is... I don't have AI Suite in my control panel nor do I have any recognition what this is.
    I don't even know how to update my LAN drivers or what any of those other drivers are. What the heck.
    My webcam is the Logitech C920. I assume it supports windows 10.
    No idea what USB express is either.. Please help ugh.

    Update: I've uninstalled MSI Gaming App which the l2chkburn.sys file was found under.

    Don't panic. You don't need any deep technical skills to do this.

    1. AI Suite should be located in your Start menu under "Start > Programs > Asus > AI Suite", then choose Uninstall. [although if you never run AI Suit, i don't think it can be causing any problems]

    2. All your drivers are located in "Control Panel > Device Manager". Look for any yellow warning signs. If you don't see any, then Windows has not found any driver issues. Your drivers should be fine.

    If your worried about USBXpress and your Logitech C920 webcam specifically, they both should be located in Control Panel.

    - USBXpress is located under "Control Panel > Universal Serial Bus controllers". Right-click USBXpress and select "Update Driver Software...", then choose "Search Automatically".
    - Logitech C920 webcam should be located under "Control Panel > Imaging devices". Right-click Logitech C920 and select "Update Driver Software...", then choose "Search Automatically".




    As far as AI Suite goes.. I don't see that anywhere in my control panel nor in my programs list. I have no idea where those files are located. There are no yellow triangles on my device manager for driver updates, however I manually right clicked on every USB controller device under that section, updated and installed whatever Windows thought was the best driver for one of the things. The webcam driver was already up to date and current. I have also been avoiding using the sleep function. I was on Microsoft help all day yesterday with different agents trying to figure this crap out. Tried so many different things, yet the computer still crashed. I'm thinking about completely wiping my hard drives and doing a fresh install.

    The only other place to look for AI Suite is under "Control Panel > Programs and Features". If it's not listed there, you don't have it installed on your machine. And if you are not using the sleep function and it's still crashing, then it's not Sleep Mode that's causing the problem.

    A few more questions;

    1. How long has it been since you first installed Windows?
    2. When is the last time you did a virus scan?
    3. When is the last time you did a scan for malware?
    4. Have you ever attempted to clean the registry using a program like CCleaner?


    1. When I first built my computer last year at school. So around september - december of 2016.
    2. Virus scan today.
    3. Malware scan today.
    4. No I have not.

    As long as you don't install and uninstall a lot of programs, one year is not very long. You should not need to reinstall Windows.

    I'm not familiar with how this works in Windows 10, but with a Windows 7 install DVD the first option you are given is, "Do you want to do a clean install of Windows or repair a current version of Windows already installed?" Did Microsoft Support suggest any repair option similar to that?


    I don't particularly install/uninstall programs a lot. One year shouldn't be an issue whatsoever! But there's clearly something going on. When I was with Microsoft Support, they had me update my windows 10 to some newest form or whatever that the tech had access to because they're getting reports and glitches of this crap happening. So first, they had me update, it failed with an error, the tech did something and we tried to update again; problem still persisted. Then the next tech had me rollback to a "working" previous update and I still had the problem. Then the third tech was messing with services and random stuff I don't even know about, had me boot into safe mode and then we got disconnected. So I have NO idea what they were doing. Then I ran out of time and needed my computer out of safe mode and back to normal because it was late and I was over all this crap.

    You sound like your about to have a meltdown. I can sympathize, i've been there. As for Microsoft tech support, the people who work there don't necessarily know anything about computers. Most are just running through the various steps listed in a troubleshooting manual Microsoft gives them. Some know less about computers than the people they are trying to help.

    For your problem, the only thing i have left to suggest is type msconfig into the taskbar to get the "System Configuration" tool. In the "Startup" tab, go through all the items that you have starting up when Windows boots and turn off any you don't need, or at least that you don't need to start every time Windows boots. You could also go through your "Programs and Features" menu again and uninstall any programs you know you don't need.

    Apart from that i have no more ideas other than completely reinstalling Windows. Something i haven't done for years because i'm just too lazy to bother.
  32. This file AsIO.sys and this file AsUpIO.sys are ASUS drivers/files

    Is AIcharger or PC Probe installed?? I think Pc Probe has another name, but I have no idea what it's called now. It monitors fan speeds etc

    Asio.sys can cause the crash youre getting

    WHAT ASUS utilities did you install?
  33. Paul NZ said:
    This file AsIO.sys and this file AsUpIO.sys are ASUS drivers/files

    Is AIcharger or PC Probe installed?? I think Pc Probe has another name, but I have no idea what it's called now. It monitors fan speeds etc

    Asio.sys can cause the crash youre getting

    WHAT ASUS utilities did you install?



    I do not have either of those programs installed. I have most recently installed the Sonic Studio audio driver stuff with Realtek HD or whatever, but that was today. As far as other ASUS utilities, I don't have much installed. I'm going to probably end up wiping my computer clean and starting fresh most likely, I think.
  34. UPDATE: I have freshly installed windows 10 on the computer and redownloaded all necessary programs that I use. Anything that I don't use or need I will not download. With that being said...

    Paul and Rocktalkrock, Thank you guys for all the help and advice you guys have provided me with! I appreciate it. After the countless number of Microsoft Windows technicians I went through, the easiest thing to do was reinstall windows and update it. It seems to be running how it's intended, but we will see later tonight when I put my computer to sleep.
  35. Cool avoid installing any of the utils for any mobo. All they do is crash windows. That includes easytune, on/ff charge for Gigabyte mobo

    AI suite, Aicharger for ASUS.

    And whatever the other mobos have (MSI) that do the same thing. One is Afterburner.

    Some of them also give you the option to install Daemontools Pro as well. Which I would also avoid. This is also a known cause of crashes

    I dont know why most of them let you install this rubbish. They should all know by now, that they crash systems
  36. Paul NZ said:
    Cool avoid installing any of the utils for any mobo. All they do is crash windows. That includes easytune, on/ff charge for Gigabyte mobo

    AI suite, Aicharger for ASUS.

    And whatever the other mobos have (MSI) that do the same thing. One is Afterburner.

    Some of them also give you the option to install Daemontools Pro as well. Which I would also avoid. This is also a known cause of crashes

    I dont know why most of them let you install this rubbish. They should all know by now, that they crash systems


    The only thing I have tried to download from the ASUS motherboard drivers was the chipset drivers because they were released like a week ago. I have not downloaded anything else. I downloaded the most recent bios and put it on a flash drive and updated my bios before installing all my programs. I have not downloaded any other graphics drivers besides Geforce Experience.

    UPDATE: I had to download the audio drivers for my motherboard because I kept hearing static and little popping noises when using my speakers. I downloaded the audio stuff and the pops are gone. Hopefully these drivers don't screw with my computer.

    I also messed with the Sata Cable that connects to my SSD (OS is on the SSD) that appeared to not be fully plugged in all the way and I moved which port the sata cable was plugged into on the motherboard and the computer appears to be working perfect. *knocks on wood*
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