ssd spikes and undetected

Hello, I am having some issues. I have a brand new SSD Avexir 120Gb. Occasionally, windows 10 boot device (the ssd) is not detected but as soon as I enter bios, It is detected and recently it suddenly spiked to 100% activity but 0 write and read usage for a while, freezing everything and crashing running programmes. Does anyone knows what is wrong? I followed all steps available on most forums and on the microsoft website for the similar issues but none works. please help as all my work is done on the computer. I would also like to get a warranty issued if the problem turns out to be hardware instead of software related. The SSD health is 100% on many softwares such as crystaldiskinfo.Thank you very much. I am running Windows 10 Pro.
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