I am running Win 10 Home x64 Version 1703 (OS Build 15063.0) on a MSI Z87-G55 MOBO. Last week all was fine then, the sound died. I had upgraded to a new version of Acronis but doubt that had anything to do with this.
I have tried all I can but still cannot get the sound to work. At the basic level if I run Msinfo32 there is no information in the sound component area.
I have downloaded and installed the Realtek HD audio drivers 126.96.36.19910 from the MSI site but nothing changes.
What I need is some troubleshooting direction. Thanks.
Reply to bruce.condoman.us
More aboutmsi z87 g55 sound dead
Have you recently restored your pc using Acronis?
Reply to Muzzammil22
No, I have never had the need.
I did manage to get the Realtek driver installed and can see it in Device Manager but the proprieties say: This device cannot start. (Code 10) The request is not supported.