Blue Screen on XP system with Seagate 2 TB external drive


I signed up to the forums looking for some thoughts and suggestions. I have received help here numerous times in the past but signed up to detail my specific problem.

I have a 2 TB Seagate Expansion external drive. I have two computers running Windows XP.

A couple of years ago I plugged the external drive in and immediately got the Windows blue screen. At the time I messed around with it a little bit, plugging it in and then starting the computer, trying another computer, etc. All give the same result. I put it away and forgot about it but have started working on it again recently.

What seems to be the most challenging thing to me is that it is impossible to do anything with this in Windows as it will immediately blue screen when plugged in to an active Windows session, and will not get past the "Windows XP" spash screen during the boot-up process.

I put a BartPE disc in the computer and tried starting it there and it crashed that as well just before reaching the screen where you access the BartPE menus.

The blue screen error is the same each time:

STOP 0x00000024 (0x001902FE, 0xf78fa6d4, 0xf78fa3d0, 0xf6fb1f81)
address f6fb1f81 base at f6f62000

I took the drive out of the enclosure and note that it is a Seagate Barracuda ST2000DM001, manufactured in May 2011.

I plugged it directly into my docking station and booted up the computer and it crashed at the Windows XP splash screen.

I have three internal drives in my computer so I unhooked one of the data drives and plugged it in there. It did the same thing.

Each time the above error codes were on the blue screen.

I downloaded SeaTools from the Seagate website and let it run the short and long test. Both passed with no problems. (SHORT DST PASSED and LONG TEST PASSED). No sign of errors that I can see.

Does anyone have any suggestions that they might try in this case? There is mostly just music, pictures and random things on that drive but I hate to give it up without a good effort to recover it.

I think I need to run CHKDSK at a minimum in order to have it looked at and possibly repaired but am out of ways to get it to CHKDSK.

There is nothing out of the ordinary in the operation of the drive - no noises.

Any thoughts would be appreciated.
Reply to rob9701
3 answers Last reply
More about blue screen system seagate external drive
  1. So the DOS version of Seatools does not crash the pc or did you run seatools on another pc entirely?
    Reply to popatim
  2. popatim said:
    So the DOS version of Seatools does not crash the pc or did you run seatools on another pc entirely?

    Thanks for your interest and response.

    I plugged the drive in internally in the PC and ran the Seatools utility there. It completed both tests with no errors and did not crash the computer.

    I guess my main follow-up question would be whether it is normal to see drives get rejected by the PC when XP starts yet pass all the Seatools tests with no problem whatsoever.
    Reply to rob9701
  3. I'm guessing, not knowing the model#, that the 2tb is a 512e or 4k cluster( called advanced format) and is not compatable with XP
    Reply to popatim
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