[MSI Z270 Gaming Pro Carbon] PC unstable in BSOD loop (insert USB often BSODs it too)

Hey guys,

I've got a brand new system and all of a sudden it's become unstable (and unusable) due to being stuck in a BSOD loop rotating between several different errors. Whilst testing components we noted that crashes were also caused when inserting a USB wifi dongle and/or flash drive.

Any help would be greatly appreciated, I'm at my wit's end.

Computer Specs

Speccy Link
http://speccy.piriform.com/results/hoGRDXBkFHvy1CFiUJ1807Q
http://speccy.piriform.com/results/U2tl25T2LXfHXvxFMhRZCoZ (From Safe Mode, in case it's helpful)

BSOD errors noted

Safe mode is the only way to be able to use my system for longer than a few seconds. The PC can't even remain stable for long enough to reinstall windows! Hardware-wise nothing has been tweaked beyond how it came in the box. Here are my specs, in case it helps.Here is my report from System Information and here are my mini dumps.

When this issue began
This may or may not be related, but when playing PlayerUnknown's Battlegrounds (PUBG) I got a system lock up accompanied by a plain screen of flat colour (which may actually be close to my theme's colour: dark red and an audio stutter/buzz). Hard power-down is required. As my best guess, this was the when the BSODs started.

Recurring issue
Yes. If I can get to Safe Mode is it fine though. I can't recall a BSOD in Safe Mode. EDIT: It does crash in Safe Mode with USB insertion/removal.

Date of purchase
1 month ago, still under Warranty

Cause/Steps to recreate the issue
Turn on PC and it'll happen almost instantly. Some BSODs happen before you even get into Windows. Crashes even happen during Windows install process. The only way to reinstall was to take the SSD out and install Windows using another PC before putting the SSD back into my box.
Plugging something into USB will almost certainly BSOD it too.

What I've tried so far to resolve the issue

Everything seems to point to the motherboard being faulty but I've just got this gut feeling that because it doesn't BSOD (as far as I remember) safe mode it's not faulty. Before I send it off for RMA and potentially incur a cost for them not finding it faulty I thought I'd try one last time to find an expert who might be able to shine some light on this for me.

Thank you in advance for any help you can give me.

Update: Sent mobo back to store. Apparently it had some bent CPU pins although I get the feeling I may have done this when I packaged it up, trying to put the CPU cover on. We inspected the pins whilst testing and didn't spot anything...plus it was stable for a few weeks before having issues which seems odd if they were bent the whole time. Anyway, they fixed them successfully in the shop and stress tested for 20 minutes, added a GPU and passed all USB tests. They sent it back. Rebuilt PC and went straight back into BSOD loop. Could it be the 7700K?
Reply to b4ttlecat
17 answers Last reply
More about unstable bsod loop insert usb bsods
  1. Some of those codes could be lots of things, but several are hard drive related.

    Have you tried using an alternate drive?
    Reply to HamBown81
  2. I doubt is it the cause but I would suggest NOT using the newest Crimson ReLive driver package either. I had problems going from 17.7.1 to 17.7.2. The newest 17.8.X is better but I rolled back to 17.4.3 and then Windows automatically rolled me back farther to 17.1.1 and it has been much more stable
    Reply to HamBown81
  3. @HamBrown81 Thanks for the reply but I think I've got both those suggestions covered already.

    I tried installing on 2 spare HDDs and they suffered the same way. I also removed old drivers with DDU and tested with onboard GFX only to get the same BSOD loop. It's not AMD related either it seems.
    Reply to b4ttlecat
  4. I don't know man, you've tried a lot of stuff. I'll sleep on it.

    EDIT: I think it has to be the board. Maybe I will have a revelation...
    Reply to HamBown81
  5. Yeah, that's what makes this so puzzling. It doesn't make sense, but I don't understand the codes and googling them hasn't helped thus far.

    I appreciate it, dude.
    Reply to b4ttlecat
  6. b4ttlecat said:
    Yeah, that's what makes this so puzzling. It doesn't make sense, but I don't understand the codes and googling them hasn't helped thus far.

    I appreciate it, dude.

    If you feel like reading, my RX 580 saga might make you feel slightly better
    http://www.tomshardware.com/answers/id-3507529/graphics-card-connect-pcie-x16.html

    As you indicated at the top and considering the amount of troubleshooting you have done, Occam's razor says it is the motherboard. If I come up with something nuts I'll let you know.
    Reply to HamBown81
  7. Holy moly, you've been through quite the journey too. I'm in the same boat where I don't want to RMA it just yet because I feel like maybe there's a small detail we're missing, due to it being stable (again AFAIR) in Safe Mode. ARGH! hahaha

    Thanks for chiming in, dude.
    Reply to b4ttlecat
  8. In my hours of Googling the issue (like HamBrown81 said) the errors and search results point to either SSD or RAM. Both of mine are passing all of the checks I've performed so far. Is it possible that these are failing whilst validating all tests?
    Reply to b4ttlecat
  9. b4ttlecat said:
    In my hours of Googling the issue (like HamBrown81 said) the errors and search results point to either SSD or RAM. Both of mine are passing all of the checks I've performed so far. Is it possible that these are failing whilst validating all tests?

    Your SSD is pretty huge so it may take, like forever, for chkdsk or scandisk to find anything. Further, I am not convinced that passing the test means that the drive is 100% okay.

    You had said that you got the same issue with alternate primary HDDs though right?

    Some of the stuff I was reading (particularly since you are working in Safe Mode) pointed towards drivers / firmware for the SSD. You may want to look into that.
    Reply to HamBown81
  10. Thanks again for the suggestion but I've already done those tests and they passed. I also updated the firmware last night and it made no difference.

    Yes, I have tried 2 older drives I had sitting around; 1 with win 7 that I know worked in my old system but that doesn't boot at all in this system. It hangs at the same spot each time as the 4 swirls are forming the Windows logo. Then it reboots and loops that behavior. The other drive I tried a fresh install on and that didn't work either. Same bsod issue during install process so it never completed.

    I also found that I can crash it in safe mode by using the USB on the IO panel (i unplugged the others to isolate it).
    Reply to b4ttlecat
  11. Update: I ran sfc/scannow again and I got a few errors once it'd finished. Screenshot of Command Prompt and CBS.log.

    Could this just be a failing SSD after all? Are there any other checks you can do to stress an SSD or check it more thoroughly?
    Reply to b4ttlecat
  12. It looks like it tried to fix three files that were corrupted but a fresh Windows install shouldn't be throwing integrity errors.

    Try these tools out:

    http://www.softpedia.com/get/System/Hard-Disk-Utils/SSDlife-Free.shtml
    http://www.seagate.com/ca/en/support/downloads/seatools/

    EDIT: I suppose you have already been here http://www.samsung.com/semiconductor/minisite/ssd/download/tools.html

    I saw someone else recommend using Samsung SSD Magician to optimize the SSD and OS

    EDIT: You could also try running the following commands from an elevated command prompt, but (again) a fresh install should be fine

    Dism /Online /Cleanup-Image /CheckHealth
    Dism /Online /Cleanup-Image /ScanHealth
    Dism /Online /Cleanup-Image /RestoreHealth
    Reply to HamBown81
  13. b4ttlecat said:

    I tried installing on 2 spare HDDs and they suffered the same way.

    When you did this, was there only the one drive attached to the system?

    If so, I don't think it would be the SSDs fault?
    Reply to HamBown81
  14. A mate and I did this in a 6 hour troubleshooting session. Each time only 1 drive was connected at a time.

    I've just run Crystal Disk Mark and here are the results (extra link, the embedded one isn't showing up). I have no idea what they mean!

    Reply to b4ttlecat
  15. b4ttlecat said:
    A mate and I did this in a 6 hour troubleshooting session. Each time only 1 drive was connected at a time.

    I've just run Crystal Disk Mark and here are the results (extra link, the embedded one isn't showing up). I have no idea what they mean!




    Those results look fine. It isn't checking for errors thought I don't think, just performance.

    The rated specs are:
    Reply to HamBown81
  16. Sorry, mate. I didn't get a notification of your reply. I wasn't able to have the PC stable long enough to perform any more error checks, sadly. We installed Windows fine with the SSD in another system and there were no errors whatsoever.

    In more recent news, I just got my mobo back from RA. Apparently it had some bent CPU pins although I get the feeling I may have done this when I packaged it up, trying to put the CPU cover on. We inspected the pins whilst testing and didn't spot anything...plus it was stable for a few weeks before having issues which seems odd if they were bent the whole time. Anyway, they fixed them successfully in the shop and stress tested for 20 minutes, added a GPU and passed all USB tests. They sent it back.

    Rebuilt PC last night and it went straight back into BSOD loop. I was so angry. I'm just going to bite the bullet, pay a couple of hundred dollars (likely) and take it into a shop to look at. This is way beyond me.

    (Updated main post with this info)
    Reply to b4ttlecat
  17. It's all sorted out, it ended up being a faulty CPU (can you believe it?). I got fed up with it all and took it to a repair shop and the CPU was crashing their other boards too. Intel expressed another one through RMA and they system has been rock solid since. It's a shame I had to pony up $165 for having it looked at but I figured my time and mental health was worth more in the end!

    Thanks very much for helping me troubleshoot this!

    Edit: I don't suppose I can mark my own response as the answer, can I?
    Reply to b4ttlecat
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