Windows XP 4TB to 5TB Seagate external drive replacement not showing

Hello, I have 3 machines running Windows XP. They run our disc printers for an audio/video publishing company and XP is the only OS that is compatible with our ancient machines. We have been using 4TB Seagate expansion drives for years as storage for our files and disc images.

I have just purchased a Seagate 5TB drive to replace one where the usb plug is starting to wear out. When I plug it in to any of the machines, I get no response. The drive is shown in the Device Manager, but does not appear in Explorer, Disk Manager, or even DISKPART. when I plug in another drive after the new one, it will skip a number and show as Disk 3 even though there's no Disk 2 showing.

I have formatted the drive on another machine running Windows 7, but this has not fixed the issue. The machines have several removable disks so I think it may be a drive letter issue, but I can't get it to show up anywhere to actually change the drive.

Does anyone else have another fix? I have found several similar issues, but they typically have a fix involving the disk manager which hasn't worked since the disk will not appear.
Reply to djanes
4 answers Last reply
More about windows 4tb 5tb seagate external drive replacement showing
  1. What does disk management show?

    control panel > Admin tools > computer management > Storage > disk management
    Reply to JaredDM
  2. It shows nothing. In the image, I attached the 5TB drive and then an old 4TB drive. The 4TB drive shows as Disk 2.
    http://imgur.com/a/bkeTv



    JaredDM said:
    What does disk management show?

    control panel > Admin tools > computer management > Storage > disk management
    Reply to djanes
  3. http://www.tomshardware.com/forum/id-3293170/seagate-expansion-steb300100-3tb-totally-incompatible-windows-sp3.html
    Quote:
    In the words of Seagate technical support:
    This new model comes set up GPT instead of MBR. GPT formatted drives will encounter restrictions on Windows XP operating systems. To get this drive working on Windows XP systems you will need to DiskPart and erase the drive.
    It turns out that this erasing and repartitioning cannot be done on a Windows XP system but must be done on a later version of Windows.
    By Duane Bristow on April 19, 2015

    The above should have fixed the issue for you.Try it on another system(running win 10 or 8.1).
    Reply to guest_999
  4. guest_999 said:
    http://www.tomshardware.com/forum/id-3293170/seagate-expansion-steb300100-3tb-totally-incompatible-windows-sp3.html
    Quote:
    In the words of Seagate technical support:
    This new model comes set up GPT instead of MBR. GPT formatted drives will encounter restrictions on Windows XP operating systems. To get this drive working on Windows XP systems you will need to DiskPart and erase the drive.
    It turns out that this erasing and repartitioning cannot be done on a Windows XP system but must be done on a later version of Windows.
    By Duane Bristow on April 19, 2015

    The above should have fixed the issue for you.Try it on another system(running win 10 or 8.1).


    I agree that it should have worked. I tried on a Windows 10 Machine as well, to no avail.
    Reply to djanes
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