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MSI z97 gaming 5 not detecting MSI TPM 2.0

A post from Orion85 because no one answered him and I have the exact same issue "I have bought and fitted an MSI TPM module but it isnt show up in windows 10, my systems security is run by norton 360 but im not sure if that has anything to do with why my TPM module isnt showing up unless its foreign object access measure.

I followed what the instructions said by fitted the module on the header, booted into bios, turned on the TPM settings, saved and resetted into windows, searched online but found no recent updated software as the company said window 8 and 10 should automatically sort any recent problems for me.

I loaded the software from the disk and when I click in the icon for a list of options to come up the one I need to click on 'security platform initialisation' isnt there. And the the warning message comes up saying TPM module cannot be found.

Even when i type in TPM.msc to bring up common console document it isnt show there or in device manager.

Msi support has emailed back saying to reset CMOS.

Other than that i noticed in bios below the two options i could enable there where a few others saying tpm disabled or inactive etc in dark grey that i could not access.

Any experience and advice would be appreciated."
Reply to Justworkdamnit
20 answers Last reply Best Answer
More about msi z97 gaming detecting msi tpm
  1. You enabled TPM in the BIOS? What version of Windows 10?
    Reply to GhislainG
  2. GhislainG said:
    You enabled TPM in the BIOS? What version of Windows 10?


    Version 10.0.15063 Build 15063
    Yes enabled that little bitch

    The TPM chip model is: MSI TPM 2.0 914-4136-105

    IDK if it matters but I have an I7 4790k as the CPU
    Reply to Justworkdamnit
  3. Windows 10 Pro or Enterprise?
    Reply to GhislainG
  4. Pro broooo
    Reply to Justworkdamnit
  5. If TPM is enabled in the BIOS and Windows doesn't detect it, then the module or the motherboard may be defective.
    Reply to GhislainG
  6. Well I'm sure something is being detected it just doesn't show up in windows. Someone with the same Mobo and tpm has the same issue and he said there was no disable/enable option until the tpm was plugged yet hes not seeing come up in windows aswell
    Reply to Justworkdamnit
  7. I know that it has to be enabled in the BIOS; that info is in the manual.

    tpm.msc doesn't see it and it doesn't show up in Device Manager, Security Devices ("Trusted Platform Module 2.0.), but you confirmed that it's enabled in the BIOS or UEFI settings? This may help if it was detected incorrectly in Windows: https://social.technet.microsoft.com/Forums/en-US/c2d21c85-852a-416f-862d-f7da22d26ee2/trusted-platform-module-20-cannot-be-found-in-windows-10-home-edition?forum=win10itprohardware (note: you need to provide the full path to wmic.exe if you use it, e.g., C:\Windows\SysWOW64\wbem\wmic)
    Reply to GhislainG
  8. Okay after reading that, I think I screwed over. My tpm didn't come with a CD for the driver...
    Reply to Justworkdamnit
  9. It should use the Windows, not the OEM drivers.

    Edit: In Device Manager, I can see that my TPM 1.2 uses the C:\Windows\System32\drivers\tpm.sys driver. I would expect your TPM to use the same driver.
    Reply to GhislainG
  10. Well nothing shows up in my devices even after I click unhide.
    Besides being able to enable it in my bios, there is no sign of it in the device manager at all. I've scanned it a few times and nothing there even under system devices.
    Reply to Justworkdamnit
  11. If it's a compatible TPM, then it either is defective or there's an issue with the motherboard. You bought this TPM? https://shop.msicomputer.com/app/storefront/ProductDetail.aspx?ID=1483
    Reply to GhislainG
  12. Yea
    Reply to Justworkdamnit
  13. Then you can get support from MSI.
    Reply to GhislainG
  14. Well I got it from a site called aerocooler. Looks like I'll make a return lol. Are TPM 2.0 compatible with all MB or for only newer MB?
    Reply to Justworkdamnit
  15. There are no universal TPM. If you bought the MSI part number that I linked, then it should work.
    Reply to GhislainG
  16. I found this on google as I was searching for tpm you linked me. https://forum-en.msi.com/index.php?topic=279284.0
    Someone said they don't believe that his bios version 1.A is compatible with Tpm 2.0? I'm actually at BIOS version 1.D but it's newer so I assume it applies?
    Reply to Justworkdamnit
  17. Best answer
    Your BIOS is fine and it supports the TPM.

    I read the post at the link that you provided; the poster doesn't seem to make a difference between firmware and hardware TPM.

    I also found a post that claims that as long as the TPM fits the socket, it will work. I also found a thread where the poster explains how he made a cable to connect his TPM because the pinout didn't match the connector on his motherboard; this basically means that they are not universal even though the number of pins is the same.

    If your TPM is manufactured by MSI, then contact them for support.
    Reply to GhislainG
  18. Alright so my product is just defective lol fuck me thanks
    Reply to Justworkdamnit
  19. Why not contact MSI? They may be able to help or at least confirm the module really is defective.
    Reply to GhislainG
  20. I'd rather just return at this point and bitlocker through usb lol thanks alot for the help tho
    Reply to Justworkdamnit
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