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CPU running very slow

http://prntscr.com/g83rml
Is there any way to fix this problem
CPU: Intel Core i5 4690K
GPU: NVIDIA GeForce GTX 980
MB: MSI Z97 Gaming 5
Ram: 2 DDR3 4GB HyperX Fury
PSU: EVGA NEX650G 80+ Gold
HDD: one 3TB ST3000DM001
Fans: 2 Insignias 120mm fans, Coolmaster 212 EVO 120mm fan
Case: NZXT S340
Reply to cbass1254
31 answers Last reply Best Answer
More about cpu running slow
  1. The screenshot in question shows only 800 MHZ; perhaps this is a safe speed selected after a failed overclock...

    Jump into the bios , and look for processor settings/ speed is set to "auto", vice the current 8 x multiplier....
    Reply to mdd1963
  2. mdd1963 said:
    The screenshot in question shows only 800 MHZ; perhaps this is a safe speed selected after a failed overclock...

    Jump into the bios , and look for processor settings/ speed is set to "auto", vice the current 8 x multiplier....


    What power option did you set on Windows?
    Reply to SumTingW0ng
  3. mdd1963 said:
    The screenshot in question shows only 800 MHZ; perhaps this is a safe speed selected after a failed overclock...

    Jump into the bios , and look for processor settings/ speed is set to "auto", vice the current 8 x multiplier....

    I have search for the 8 x multiplier but have no found anything that is there
    Reply to cbass1254
  4. SumTingW0ng said:
    mdd1963 said:
    The screenshot in question shows only 800 MHZ; perhaps this is a safe speed selected after a failed overclock...

    Jump into the bios , and look for processor settings/ speed is set to "auto", vice the current 8 x multiplier....


    What power option did you set on Windows?

    Currently on High Performance
    Reply to cbass1254
  5. cbass1254 said:
    SumTingW0ng said:
    mdd1963 said:
    The screenshot in question shows only 800 MHZ; perhaps this is a safe speed selected after a failed overclock...

    Jump into the bios , and look for processor settings/ speed is set to "auto", vice the current 8 x multiplier....


    What power option did you set on Windows?

    Currently on High Performance


    Open task manager > open resource monitor > on the right are there any CPU'S that state 'parked' ?

    Download Speccy and tell me your temperature:
    http://filehippo.com/download_speccy/
    Reply to Mohan_27
  6. If that's at idle, it's supposed to be 800mhz. Downloaded OCCT or the like and run the cpu test. Should see it jump to max speed.

    It does this to save power - Intel Speedstep.
    Reply to J_E_D_70
  7. Mohan_27 said:
    cbass1254 said:
    SumTingW0ng said:
    mdd1963 said:
    The screenshot in question shows only 800 MHZ; perhaps this is a safe speed selected after a failed overclock...

    Jump into the bios , and look for processor settings/ speed is set to "auto", vice the current 8 x multiplier....


    What power option did you set on Windows?

    Currently on High Performance


    Open task manager > open resource monitor > on the right are there any CPU'S that state 'parked' ?

    Download Speccy and tell me your temperature:
    http://filehippo.com/download_speccy/

    What do you mean as for 'parked' and for the temp the average was 40C
    Reply to cbass1254
  8. cbass1254 said:
    Mohan_27 said:
    cbass1254 said:
    SumTingW0ng said:
    mdd1963 said:
    The screenshot in question shows only 800 MHZ; perhaps this is a safe speed selected after a failed overclock...

    Jump into the bios , and look for processor settings/ speed is set to "auto", vice the current 8 x multiplier....


    What power option did you set on Windows?

    Currently on High Performance


    Open task manager > open resource monitor > on the right are there any CPU'S that state 'parked' ?

    Download Speccy and tell me your temperature:
    http://filehippo.com/download_speccy/

    What do you mean as for 'parked' and for the temp the average was 40C


    Parked is simply another term for 'disabled'. If you paid money for 4 cores you don't want 2 of them to be disabled! ?(if they are).
    Go into control panel > hardware and sound > power options > select high performance
    Reply to Mohan_27
  9. I'll say it again - is that idle speed? Based on the temps and voltages it is and that means the speed is as it should be.

    Under load (use OCCT) it should jump to it's turbo frequency. At this point, I don't believe you have any problem with your system.
    Reply to J_E_D_70
  10. J_E_D_70 said:
    I'll say it again - is that idle speed? Based on the temps and voltages it is and that means the speed is as it should be.

    Under load (use OCCT) it should jump to it's turbo frequency. At this point, I don't believe you have any problem with your system.


    On the picture OP provided, 100% load @ 800Mhz.
    Reply to SumTingW0ng
  11. It sounds like it may be throttling because of a faulty sensor in the motherboard. I have seen these exact symptoms. To tell disable Intel adaptive thermal monitor in BIOS and see if your CPU returns to normal speed. Don't leave it disabled though because if your cooling fails you will burn up your CPU.
    Reply to jpe1701
  12. Aha... bios update?
    Reply to J_E_D_70
  13. J_E_D_70 said:
    I'll say it again - is that idle speed? Based on the temps and voltages it is and that means the speed is as it should be.

    Under load (use OCCT) it should jump to it's turbo frequency. At this point, I don't believe you have any problem with your system.


    When I launch something it stays at 800 MHz and never moves
    Reply to cbass1254
  14. jpe1701 said:
    It sounds like it may be throttling because of a faulty sensor in the motherboard. I have seen these exact symptoms. To tell disable Intel adaptive thermal monitor in BIOS and see if your CPU returns to normal speed. Don't leave it disabled though because if your cooling fails you will burn up your CPU.


    I have disabled the thermal monitor to see if it was a sensor but it never went to normal speeds
    Reply to cbass1254
  15. J_E_D_70 said:
    Aha... bios update?


    I have updated the bios and still the same
    Reply to cbass1254
  16. cbass1254 said:
    J_E_D_70 said:
    Aha... bios update?


    I have updated the bios and still the same


    For me, sounds like there's something serious problem between the motherboard and the CPU. Can you check and make sure all the power cable plug all the way in on the motherboard and nothing loose or missing?

    Does your PC getting enough 12V, 3V, and 5V?
    Reply to SumTingW0ng
  17. SumTingW0ng said:
    cbass1254 said:
    J_E_D_70 said:
    Aha... bios update?


    I have updated the bios and still the same


    For me, sounds like there's something serious problem between the motherboard and the CPU. Can you check and make sure all the power cable plug all the way in on the motherboard and nothing loose or missing?

    Does your PC getting enough 12V, 3V, and 5V?


    Everything is plugged in and for the voltage things http://prntscr.com/gakuun
    Reply to cbass1254
  18. cbass1254 said:
    SumTingW0ng said:
    cbass1254 said:
    J_E_D_70 said:
    Aha... bios update?


    I have updated the bios and still the same


    For me, sounds like there's something serious problem between the motherboard and the CPU. Can you check and make sure all the power cable plug all the way in on the motherboard and nothing loose or missing?

    Does your PC getting enough 12V, 3V, and 5V?


    Everything is plugged in and for the voltage things http://prntscr.com/gakuun


    Your motherboard only received 11.1v, now that is a big problem. You should not go below 12V or above 12V ( 13V for instance) on your motherboard no matter what.
    Reply to SumTingW0ng
  19. cbass1254 said:
    SumTingW0ng said:
    cbass1254 said:
    J_E_D_70 said:
    Aha... bios update?


    I have updated the bios and still the same


    For me, sounds like there's something serious problem between the motherboard and the CPU. Can you check and make sure all the power cable plug all the way in on the motherboard and nothing loose or missing?

    Does your PC getting enough 12V, 3V, and 5V?


    Everything is plugged in and for the voltage things http://prntscr.com/gakuun


    Can you also run HWInfo64 as well? Having two voltage reports can eliminate software bug.
    Reply to SumTingW0ng
  20. SumTingW0ng said:
    cbass1254 said:
    SumTingW0ng said:
    cbass1254 said:
    J_E_D_70 said:
    Aha... bios update?


    I have updated the bios and still the same


    For me, sounds like there's something serious problem between the motherboard and the CPU. Can you check and make sure all the power cable plug all the way in on the motherboard and nothing loose or missing?

    Does your PC getting enough 12V, 3V, and 5V?


    Everything is plugged in and for the voltage things http://prntscr.com/gakuun


    Can you also run HWInfo64 as well? Having two voltage reports can eliminate software bug.

    Here is HWInfo64 http://prntscr.com/gal9gy
    Reply to cbass1254
  21. cbass1254 said:
    SumTingW0ng said:
    cbass1254 said:
    SumTingW0ng said:
    cbass1254 said:
    J_E_D_70 said:
    Aha... bios update?


    I have updated the bios and still the same


    For me, sounds like there's something serious problem between the motherboard and the CPU. Can you check and make sure all the power cable plug all the way in on the motherboard and nothing loose or missing?

    Does your PC getting enough 12V, 3V, and 5V?


    Everything is plugged in and for the voltage things http://prntscr.com/gakuun


    Can you also run HWInfo64 as well? Having two voltage reports can eliminate software bug.

    Here is HWInfo64 http://prntscr.com/gal9gy


    Hmmmm, your motherboard indeed received 12V, 5V, and 3V from HWInfo64. My last guess is probably either CPU damage or motherboard socket pin damage.

    Have you try reset everything back to default in BIOS?
    Reply to SumTingW0ng
  22. SumTingW0ng said:
    cbass1254 said:
    SumTingW0ng said:
    cbass1254 said:
    SumTingW0ng said:
    cbass1254 said:
    J_E_D_70 said:
    Aha... bios update?


    I have updated the bios and still the same


    For me, sounds like there's something serious problem between the motherboard and the CPU. Can you check and make sure all the power cable plug all the way in on the motherboard and nothing loose or missing?

    Does your PC getting enough 12V, 3V, and 5V?


    Everything is plugged in and for the voltage things http://prntscr.com/gakuun


    Can you also run HWInfo64 as well? Having two voltage reports can eliminate software bug.

    Here is HWInfo64 http://prntscr.com/gal9gy


    Hmmmm, your motherboard indeed received 12V, 5V, and 3V from HWInfo64. My last guess is probably either CPU damage or motherboard socket pin damage.

    Have you try reset everything back to default in BIOS?


    Yes I have done that
    Reply to cbass1254
  23. Weird. Even if you disable Turbo Boost in the BIOS for CPU with high performance power option plan enabled on Windows, you shouldn't go below 3.5Ghz stock at all.

    Can you run Intel® Processor Diagnostic Tool: https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool-64-bit-

    Did you install the CPU correctly, and did you damage the motherboard socket bin at all? Did you do any changes on Windows power option plan at all?

    Also, MSI posted this as well: https://service.msicomputer.com/msi_user/support/TechFAQdetail.aspx?formid=3265

    And can you try this as well?

    -Open the Al suite go to the tab EPU

    -Then on performance tab UNCHECK the "Enable Away Mode"

    -Do the same on The Power saving tab.
    Reply to SumTingW0ng
  24. SumTingW0ng said:
    Weird. Even if you disable Turbo Boost in the BIOS for CPU with high performance power option plan enabled on Windows, you shouldn't go below 3.5Ghz stock at all.

    Can you run Intel® Processor Diagnostic Tool: https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool-64-bit-

    Did you install the CPU correctly, and did you damage the motherboard socket bin at all? Did you do any changes on Windows power option plan at all?

    Also, MSI posted this as well: https://service.msicomputer.com/msi_user/support/TechFAQdetail.aspx?formid=3265

    And can you try this as well?

    -Open the Al suite go to the tab EPU

    -Then on performance tab UNCHECK the "Enable Away Mode"

    -Do the same on The Power saving tab.


    I ran the program and got a pass http://prntscr.com/gavjkq
    I did install the cpu correctly and did not damage the socket bin and no to the power plan.
    My motherboard does not have a slowmode switch so that doesn't apply to me.
    And I thought AI suite was only for ASUS and if not then how do I get there?
    Reply to cbass1254
  25. cbass1254 said:
    SumTingW0ng said:
    Weird. Even if you disable Turbo Boost in the BIOS for CPU with high performance power option plan enabled on Windows, you shouldn't go below 3.5Ghz stock at all.

    Can you run Intel® Processor Diagnostic Tool: https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool-64-bit-

    Did you install the CPU correctly, and did you damage the motherboard socket bin at all? Did you do any changes on Windows power option plan at all?

    Also, MSI posted this as well: https://service.msicomputer.com/msi_user/support/TechFAQdetail.aspx?formid=3265

    And can you try this as well?

    -Open the Al suite go to the tab EPU

    -Then on performance tab UNCHECK the "Enable Away Mode"

    -Do the same on The Power saving tab.


    I ran the program and got a pass http://prntscr.com/gavjkq
    I did install the cpu correctly and did not damage the socket bin and no to the power plan.
    My motherboard does not have a slowmode switch so that doesn't apply to me.
    And I thought AI suite was only for ASUS and if not then how do I get there?


    Oh sorry about the AI suite suggestion part. When does this problem begin and how long do you have this problem going?
    Reply to SumTingW0ng
  26. SumTingW0ng said:
    cbass1254 said:
    SumTingW0ng said:
    Weird. Even if you disable Turbo Boost in the BIOS for CPU with high performance power option plan enabled on Windows, you shouldn't go below 3.5Ghz stock at all.

    Can you run Intel® Processor Diagnostic Tool: https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool-64-bit-

    Did you install the CPU correctly, and did you damage the motherboard socket bin at all? Did you do any changes on Windows power option plan at all?

    Also, MSI posted this as well: https://service.msicomputer.com/msi_user/support/TechFAQdetail.aspx?formid=3265

    And can you try this as well?

    -Open the Al suite go to the tab EPU

    -Then on performance tab UNCHECK the "Enable Away Mode"

    -Do the same on The Power saving tab.


    I ran the program and got a pass http://prntscr.com/gavjkq
    I did install the cpu correctly and did not damage the socket bin and no to the power plan.
    My motherboard does not have a slowmode switch so that doesn't apply to me.
    And I thought AI suite was only for ASUS and if not then how do I get there?


    Oh sorry about the AI suite suggestion part. When does this problem begin and how long do you have this problem going?


    This problem began about a month ago but has never shown itself as i have had this PC for 3 years now and yes I do clean it but never have had it do this
    Reply to cbass1254
  27. Let try this.

    Take out the CMOS battery on the motherboard, and unplug all the cable that are connected to the motherboard for 10 minutes. After 10 minutes, plug everything in, also do you have a spare new CMOS battery that you can try out?
    Reply to SumTingW0ng
  28. SumTingW0ng said:
    Let try this.

    Take out the CMOS battery on the motherboard, and unplug all the cable that are connected to the motherboard for 10 minutes. After 10 minutes, plug everything in, also do you have a spare new CMOS battery that you can try out?


    tried this but still at the same issue at this point feel like giving up
    Reply to cbass1254
  29. Best answer
    cbass1254 said:
    SumTingW0ng said:
    Let try this.

    Take out the CMOS battery on the motherboard, and unplug all the cable that are connected to the motherboard for 10 minutes. After 10 minutes, plug everything in, also do you have a spare new CMOS battery that you can try out?


    tried this but still at the same issue at this point feel like giving up


    What year and month do you purchase that processor? All Intel processor come with 3 years warranty. In your case, I think CPU is defective. Do you have another 4th gen CPU that you can try it out to see if this is your motherboard? Like an i3 something?
    Reply to SumTingW0ng
  30. How the situation now?
    Reply to SumTingW0ng
  31. Got a new cpu and my problems got fixed
    Reply to cbass1254
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