Troubleshoot - 1st Build; TERRIBLE Benchmarks. Help!

First build. Please be kind. Results are as follows:

UserBenchmarks: Game 23%, Desk 23%, Work 21%
CPU: AMD FX-8350 - 20.2%
GPU: Nvidia GTX 960 - 37.8%
HDD: WD Blue 1TB (2012) - 104.1%
RAM: Kingston KHX1600C9D3/8GX KHX1600C10D3/8G 16GB - 27.7%
MBD: MSI 970 GAMING (MS-7693)


Firestrike: Invalid result. Timing measurement inaccurate.

No idea how to remedy this. Any assistance would be great!

Edit: http://www.userbenchmark.com/UserRun/4605947
Reply to ricebucket
5 answers Last reply
More about troubleshoot 1st build terrible benchmarks
  1. Care to share a link to your UserBenchmark results so we can see which component is underperforming?
    Reply to Aeacus
  2. Aeacus said:
    Care to share a link to your UserBenchmark results so we can see which component is underperforming?


    Sorry. Forgot to attach link: http://www.userbenchmark.com/UserRun/4605947

    Appreciate the help!
    Reply to ricebucket
  3. Did you buy all the components separately and assembled the build by yourself or did you buy it as a prebuilt PC? Also, were the components you bought already used or brand new?

    According to the UserBenchmark results, CPU, GPU and RAM are underperforming.

    Just for troubleshooting purposes, what's your MoBo model? 970A-G45 or 970A-G46?

    RAM
    Since you have different models of RAM in your system, it's a miracle that they even work together and your system can use full 16GB of RAM. But it's clearly seen that they don't want to work together well since your RAM is running at the half of their rated speed of 1600 Mhz. To remedy this, you need to have 2 RAM sticks in your system that are the same model (aka same part number).

    Currently, you have:
    Stick #1 part number: KHX1600C10D3B1/8G
    specs: http://www.kingston.com/datasheets/khx1600c10d3b1_8g.pdf

    Stick #2 part number: KHX1600C9D3K2/8GX
    specs: https://www.kingston.com/datasheets/khx1600c9d3k2_8gx.pdf

    If you buy two RAM sticks with the very same part number separately, even then it can be headache to get them running together. That's why RAM sticks that are confirmed to work together without any issues are sold as kits (e.g 2x 8GB, 4x 8GB, 8x 8GB).

    Remove one stick of 8GB of RAM (doesn't matter which one) and make sure from BIOS that your 1 stick of 8GB RAM is running at 1600 Mhz. After that, look if you get improved performance, including with UserBenchmark results.

    GPU
    Your GPU drivers are outdated. Updating the drivers may not help but it's worth a try. You currently have version 368.39 while the latest version is 384.94.

    You can download the latest GPU drivers from here,
    link: https://www.nvidia.com/Download/index.aspx?lang=en-us

    CPU
    It is possible that your RAM incompatibility issues are causing your CPU to underperform in a such huge degree. Either that or your CPU is dying.
    Reply to Aeacus
  4. I bought the parts as part of a Newegg bundle and assembled it myself. The components bought were new.

    The MoBo Model is the 970 Gaming model: https://www.msi.com/Motherboard/970-GAMING.html#hero-overview

    Changed the RAM to 1600 Mhz on the BIOS. Not sure why it isn't reflected on the most recent benchmark: http://www.userbenchmark.com/UserRun/4621647

    I enabled the OC Genie option on the BIOS to see if I could post some better numbers but no significant changes.

    I think your right about the CPU dying. When pulling out one of the RAM sticks I took the opportunity to re-seat the CPU just to see if it could help. When turning it back on, I got a black screen with no POST and no beeps. Re-seated the CPU again and got back a normal boot. Is the CPU score pulling everything else down? Will the GPU also have to be replaced?

    Again. thank you for taking the time for the help!

    Aeacus said:
    Did you buy all the components separately and assembled the build by yourself or did you buy it as a prebuilt PC? Also, were the components you bought already used or brand new?

    According to the UserBenchmark results, CPU, GPU and RAM are underperforming.

    Just for troubleshooting purposes, what's your MoBo model? 970A-G45 or 970A-G46?

    RAM
    Since you have different models of RAM in your system, it's a miracle that they even work together and your system can use full 16GB of RAM. But it's clearly seen that they don't want to work together well since your RAM is running at the half of their rated speed of 1600 Mhz. To remedy this, you need to have 2 RAM sticks in your system that are the same model (aka same part number).

    Currently, you have:
    Stick #1 part number: KHX1600C10D3B1/8G
    specs: http://www.kingston.com/datasheets/khx1600c10d3b1_8g.pdf

    Stick #2 part number: KHX1600C9D3K2/8GX
    specs: https://www.kingston.com/datasheets/khx1600c9d3k2_8gx.pdf

    If you buy two RAM sticks with the very same part number separately, even then it can be headache to get them running together. That's why RAM sticks that are confirmed to work together without any issues are sold as kits (e.g 2x 8GB, 4x 8GB, 8x 8GB).

    Remove one stick of 8GB of RAM (doesn't matter which one) and make sure from BIOS that your 1 stick of 8GB RAM is running at 1600 Mhz. After that, look if you get improved performance, including with UserBenchmark results.

    GPU
    Your GPU drivers are outdated. Updating the drivers may not help but it's worth a try. You currently have version 368.39 while the latest version is 384.94.

    You can download the latest GPU drivers from here,
    link: https://www.nvidia.com/Download/index.aspx?lang=en-us

    CPU
    It is possible that your RAM incompatibility issues are causing your CPU to underperform in a such huge degree. Either that or your CPU is dying.
    Reply to ricebucket
  5. Yes, the low CPU score does pull the overall score down. And so does the very high CPU usage, 32% in your last run.

    Just for comparison, here's my Skylake's build run when my PC was idling with 10% background CPU usage (at that time, i had 8GB of RAM),
    link: http://www.userbenchmark.com/UserRun/3416525
    And in this run, i optimized my PC for gaming with mid-level OC for CPU and GPU with 0% background CPU usage,
    link: http://www.userbenchmark.com/UserRun/3760877

    Don't use OC Genie since it applies automatic OC to your CPU, GPU and RAM while overwriting manual changes you made in BIOS. If you use MSI Command Center then that too overwrites all changes made in BIOS. I uninstalled MSI Command Center as soon as i found out that it did overwrite my RAM XMP profile i set in BIOS.

    Rather than getting new AM3+ CPU, return your CPU-MoBo-RAM combo and go for latest tech with new CPU-MoBo-RAM combo. E.g this one:

    PCPartPicker part list / Price breakdown by merchant

    CPU: Intel - Pentium G4560 3.5GHz Dual-Core Processor ($78.87 @ OutletPC)
    Motherboard: MSI - Z270 GAMING PLUS ATX LGA1151 Motherboard ($120.89 @ OutletPC)
    Memory: Corsair - Vengeance LPX 8GB (2 x 4GB) DDR4-3000 Memory ($83.88 @ OutletPC)
    Total: $283.64
    Prices include shipping, taxes, and discounts when available
    Generated by PCPartPicker 2017-08-12 07:16 EDT-0400

    Few words

    CPU: While Intel G4560 is entry-level CPU, it's 2 core 4 threads is a bit better in gaming than your FX-8350,
    comparison: http://cpu.userbenchmark.com/Compare/AMD-FX-8350-vs-Intel-Pentium-G4560/1489vs3892

    MoBo: Put in Z270 chipset MoBo which enables you to OC Intel K-series CPUs and use RAM XMP profiles. Further CPU upgrades include all Skylake and Kaby Lake family CPUs. While 4 RAM slots make future RAM upgrade very easy.
    specs: https://www.msi.com/Motherboard/Z270-GAMING-PLUS.html#productFeature-section

    RAM: Put in 2x 4GB DDR4 RAM which you can run at the speeds up to 3000 Mhz.

    Do note that with new MoBo, you'll also need new Windows license.

    If you have the money, you can skip this entry-level combo and go with the high-end components off the bat. E.g those:

    PCPartPicker part list / Price breakdown by merchant

    CPU: Intel - Core i5-7600K 3.8GHz Quad-Core Processor ($216.89 @ Amazon)
    CPU Cooler: ARCTIC - Freezer i32 CPU Cooler ($32.63 @ Amazon)
    Motherboard: MSI - Z270 GAMING M5 ATX LGA1151 Motherboard ($165.49 @ Newegg)
    Memory: Corsair - Vengeance LPX 16GB (2 x 8GB) DDR4-3000 Memory ($147.99 @ Amazon)
    Total: $563.00
    Prices include shipping, taxes, and discounts when available
    Generated by PCPartPicker 2017-08-12 07:24 EDT-0400

    Few words

    CPU: Put in great gaming CPU which you can OC thanks to the Z270 chipset MoBo. G4560 vs i5-7600K comparison,
    link: http://cpu.userbenchmark.com/Compare/Intel-Pentium-G4560-vs-Intel-Core-i5-7600K/3892vs3885

    CPU cooler: Since none of the K-series CPUs come with a CPU cooler, put in a good performing mid-sized CPU cooler that is also used in my Skylake build.
    review: http://www.tomshardware.com/reviews/arctic-freezer-i32-cooler,5004.html
    Note: without knowing CPU cooler clearance in your case, i can't say if the 150mm tall heatsink fits into your case.

    MoBo: Switched out MoBo for a better one. Feel free to switch it back to MSI Z270 GAMING PLUS if you want to save some money.
    review: http://www.tomshardware.com/reviews/msi-z270-gaming-m5-intel-kaby-lake-atx-motherboard,4873.html

    RAM: Put in 2x 8GB DDR4 RAM that you can run at the speeds up to 3000 Mhz. Since Corsair Vengeance LPX RAMs come with different colored heatsinks, you can switch the black ones out for red ones if you want to have more red in your build theme.


    GTX 960 is a decent GPU and it doesn't underperform that much. Though, if you want to play with high/ultra settings @ 1080p with solid 60+ FPS then you'll need GTX 1060 GPU,
    comparison: http://gpu.userbenchmark.com/Compare/Nvidia-GTX-960-vs-Nvidia-GTX-1060-6GB/3165vs3639

    If you want to have black & red build theme then MSI Gaming X series GPU is a perfect match to it,
    pcpp: https://pcpartpicker.com/product/JVWrxr/msi-geforce-gtx-1060-6gb-gaming-x-video-card-geforce-gtx-1060-gaming-x-6g
    specs: https://www.msi.com/Graphics-card/GeForce-GTX-1060-GAMING-X-6G.html#hero-overview

    I too have MSI Gaming X series GTX 1060 GPU in my Skylake build but mine is 3GB version. Full specs with pics in my sig.
    Reply to Aeacus
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