How to know if my GPU is faulty? My RX 460 crashes (BSOD) while performing Benchmarks and playing games

Hello guys, you'll see, right now I am building a budget PC for light gaming and work. However, I live in Venezuela and the situation here is a little bit complicated (google it and you'll see what I am talking about), so buying all the components and ship them here It's gonna take me a while and a lot of effort to bypass the regulations of the government... you know, the usual stuff that you have to do in order to receive the things you bought with your own money.

Anyways, I first bought the CPU and the GPU, an RX 460 with 2G of Vram from Gygabyte:
https://www.amazon.com/Gigabyte-Radeon-Windforce-Graphics-GV-RX460WF2OC-2GD/dp/B01K1JV83C/ref=sr_1_1?s=pc&ie=UTF8&qid=1499479596&sr=1-1&keywords=rx+460
Nonetheless, I first wanted to try the RX 460 on my old PC, a Gateway DX4320 with a Phenom II X6 1035T, 8GB of RAM, 500GB HDD and a 450W PSU (80+ bronze certified from FSP). But the problems started here, after 4 days of happily using the card I started experiencing BSOD and crashes. The first time it happened I was playing Nier Automata, a notorious unoptimized game, after dealing with several troubles (related to the terrible console port itself) and playing for a couple hours, I got BSOD, the message was clear:
TDR Video failure.
I did my research and I realized that I was using the beta drivers for the card (Non WHQL), so I removed them with the 3D Guru tool and installed the latest certified version (17.4.4) . Everything fine, I ran a 2 hours Benchmark of unigine heaven on max settings and nothing Happened even with the GPU under heavy load (max temp registered was 60°C).

However, a day later I saw the screen turning black for a second and going back to normal in no time, but I knew something was off, so a decided to push the GPU to its limit by running Furmark, and after 50 minutes of running the test I close the program and saw visual artifacts on the desktop (green lines and red dots) for a couple seconds, and suddenly they disappeared, but surprise, BSOD. This time the error was:
Kmode_exception_not_handle.
So I checked the RAM and HDD and they are doing fine, no issues found after 2 scans for each one.
Most recently I was playing another game and the BSOD came back, this time with this error:
Kernel security check failure
After that, I decide to crash the system again just for curiosity, so I came back to furmark, leave it for 30 minutes and I saw the visual artifacts again... I was waiting for the crash to happen... but nothing, no blue screen and suddenly they disappeared, the PC kept working fine... and they only appear after I close the program, never during the test... BTW, Temp was 70° after 30 minutes and never went beyond the thermal range for this card.


So, I want some opinions here, is it faulty? Could it be my motherboard (not enough power through the PCI port)? Drivers? what is it?
The thing is, returning the card isn't possible right now, so, I am actually considering just to buy a new one and throw away the RX 460... but that implies that I lost my money :/
Anyways, I would appreciate any insight, advice or tip that you can give me. That's all, thanks in advance.
Reply to rolando1176
5 answers Last reply
More about gpu faulty 460 crashes bsod performing benchmarks playing games
  1. First thing, test the card in a known good computer, preferably not one with an OEM motherboard like your Gateway. Something that is a custom build with a good power supply. That will tell you if the card is good or not.
    Reply to hang-the-9
  2. TDR Video failure is often caused by delays incurred because of old network drivers during streaming, it can also happen due to conflict with sound drivers most often the motherboard sound driver conflicting with the sound driver for the video card. I have also looked in to cases that were caused by old SSD firmware and bad installs (where people turned off the pc, pulled out the old video card and just plugged in the new one with out going into bios on the next boot and change the settings and save the info. When you do this the computer thinks you have two video cards (one that is working and another that failed to start) and it tries to us alternative settings so they don't conflict)
    Reply to johnbl
  3. hang-the-9 said:
    First thing, test the card in a known good computer, preferably not one with an OEM motherboard like your Gateway. Something that is a custom build with a good power supply. That will tell you if the card is good or not.
    Yes, Sooner than later I will try that, but I'm still waiting for the components to arrive. However, what troubles me the most is the visual artifacts, I have read that they are most likely to be caused by a faulty unit, but can they be caused for other reasons (Mobo, drivers, etc)?
    Reply to rolando1176
  4. johnbl said:
    TDR Video failure is often caused by delays incurred because of old network drivers during streaming, it can also happen due to conflict with sound drivers most often the motherboard sound driver conflicting with the sound driver for the video card. I have also looked in to cases that were caused by old SSD firmware and bad installs (where people turned off the pc, pulled out the old video card and just plugged in the new one with out going into bios on the next boot and change the settings and save the info. When you do this the computer thinks you have two video cards (one that is working and another that failed to start) and it tries to us alternative settings so they don't conflict)
    Thanks for the information and for your answer, I'll try my GPU on a new MB soon (I hope) but in the meantime, I would like to try a few things. I will disable the audio driver of the card and try to install the card again. Nonetheless, I do wanna clarify that indeed, I removed the old graphics card and plugged in the new one without going to the bios, although I removed the drivers first with the guru 3D tool. So, what can I do in that case?
    Reply to rolando1176
  5. after changing cards, go into bios and toggle any setting (make a change and change it back) The bios will rescan the hardware and re assign hardware settings and rebuild its database that it sends to windows. windows uses this database to know what settings the hardware is already using.
    removing the windows drivers would not help because the bios sends the database before windows is actually running. you just want to force the hardware to rebuild the database when new hardware is installed.

    rolando1176 said:
    johnbl said:
    TDR Video failure is often caused by delays incurred because of old network drivers during streaming, it can also happen due to conflict with sound drivers most often the motherboard sound driver conflicting with the sound driver for the video card. I have also looked in to cases that were caused by old SSD firmware and bad installs (where people turned off the pc, pulled out the old video card and just plugged in the new one with out going into bios on the next boot and change the settings and save the info. When you do this the computer thinks you have two video cards (one that is working and another that failed to start) and it tries to us alternative settings so they don't conflict)
    Thanks for the information and for your answer, I'll try my GPU on a new MB soon (I hope) but in the meantime, I would like to try a few things. I will disable the audio driver of the card and try to install the card again. Nonetheless, I do wanna clarify that indeed, I removed the old graphics card and plugged in the new one without going to the bios, although I removed the drivers first with the guru 3D tool. So, what can I do in that case?

    Reply to johnbl
Ask a new question Answer

Read More

GPUs Blue Screen AMD