Sapphire r9 390x Tri-X crashing at 75 degrees celsius

Hi guys I have a bit of an issue here and I'd like any advice you'd be able to give,

When I play overwatch, my gpu reaches temperatures of 75ish degrees as measured by gpu-z. This seems to result in a wierd flicking graphic appearing on my screen and the gpu shutting down, causing my screen to go black.

The rest of the pc continues to run as the fans continue to spin but the GPU fans do not. I have to hold down the power button to turn off the pc. When I reboot the pc there seems to be no issue and the gpu functions as normal. This only appears to occur in Overwatch as other games (WoW, TW:Warhammer) don't seem to make the card heat up as much. However, I am consistently able to cause this issue by running the heaven unigine program and letting the temp reach the 75 degrees, if I left it run after this point the display would crash and the GPU would shut down but the rest of the PC does not as mentioned.

System specs: I5-6600k, Sapphire R9 390x tri-x, ASUS Z170m PLUS MOBO, 8GB RAM
I should note this issue first appeared a couple of months ago but seems to be getting worse, I turned my graphics down to medium from ultra and this seemed to fix the issue but now it appears to have returned. It first started out of the blue with no apparent reason why.
Is it time for me to RMA my graphics card or is Overwatch the issue? How can i trouble shoot this issue?
Reply to llemnn
5 answers Last reply
More about sapphire 390x tri crashing degrees celsius
  1. My first thought was your PSU isn't supplying enough power, causing the graphics card to shut down when under load. But you're saying it's always at the same temperature point, that's weird, the card is 20 degrees below the point where it would normally start throttling.
    You probably do need to RMA the card, but before you do, what PSU are you using?
    Reply to pete_101
  2. pete_101 said:
    My first thought was your PSU isn't supplying enough power, causing the graphics card to shut down when under load. But you're saying it's always at the same temperature point, that's weird, the card is 20 degrees below the point where it would normally start throttling.
    You probably do need to RMA the card, but before you do, what PSU are you using?


    Hey thanks for your reply my PSU is a silverstone strider 700W Bronze rated PSU
    here's the link to the exact model I purchased:

    https://www.amazon.co.uk/gp/product/B00S85EXS4/ref=oh_aui_detailpage_o08_s00?ie=UTF8&psc=1

    I thought that the PSU isn't the likely cause as it does not cut out as the case lights and fans continue to run when the GPU shuts down, does this seem right to you?
    Reply to llemnn
  3. llemnn said:
    Hi guys I have a bit of an issue here and I'd like any advice you'd be able to give,

    When I play overwatch, my gpu reaches temperatures of 75ish degrees as measured by gpu-z. This seems to result in a wierd flicking graphic appearing on my screen and the gpu shutting down, causing my screen to go black.

    The rest of the pc continues to run as the fans continue to spin but the GPU fans do not. I have to hold down the power button to turn off the pc. When I reboot the pc there seems to be no issue and the gpu functions as normal. This only appears to occur in Overwatch as other games (WoW, TW:Warhammer) don't seem to make the card heat up as much. However, I am consistently able to cause this issue by running the heaven unigine program and letting the temp reach the 75 degrees, if I left it run after this point the display would crash and the GPU would shut down but the rest of the PC does not as mentioned.

    System specs: I5-6600k, Sapphire R9 390x tri-x, ASUS Z170m PLUS MOBO, 8GB RAM
    I should note this issue first appeared a couple of months ago but seems to be getting worse, I turned my graphics down to medium from ultra and this seemed to fix the issue but now it appears to have returned. It first started out of the blue with no apparent reason why.
    Is it time for me to RMA my graphics card or is Overwatch the issue? How can i trouble shoot this issue?


    The PSU may be the issue but also make sure you have the latest drivers installed. My MSI R9 390 was causing system hangs or artifacts with some driver versions. I suggest you to remove the side panel of the case (will reduce temps most likely) and test those scenarios again. Also, have you set a custom fan curve in Afterburner?

    Either way, the gpu should not be doing that.
    Reply to Compuser10165
  4. Compuser10165 said:
    llemnn said:
    Hi guys I have a bit of an issue here and I'd like any advice you'd be able to give,

    When I play overwatch, my gpu reaches temperatures of 75ish degrees as measured by gpu-z. This seems to result in a wierd flicking graphic appearing on my screen and the gpu shutting down, causing my screen to go black.

    The rest of the pc continues to run as the fans continue to spin but the GPU fans do not. I have to hold down the power button to turn off the pc. When I reboot the pc there seems to be no issue and the gpu functions as normal. This only appears to occur in Overwatch as other games (WoW, TW:Warhammer) don't seem to make the card heat up as much. However, I am consistently able to cause this issue by running the heaven unigine program and letting the temp reach the 75 degrees, if I left it run after this point the display would crash and the GPU would shut down but the rest of the PC does not as mentioned.

    System specs: I5-6600k, Sapphire R9 390x tri-x, ASUS Z170m PLUS MOBO, 8GB RAM
    I should note this issue first appeared a couple of months ago but seems to be getting worse, I turned my graphics down to medium from ultra and this seemed to fix the issue but now it appears to have returned. It first started out of the blue with no apparent reason why.
    Is it time for me to RMA my graphics card or is Overwatch the issue? How can i trouble shoot this issue?


    The PSU may be the issue but also make sure you have the latest drivers installed. My MSI R9 390 was causing system hangs or artifacts with some driver versions. I suggest you to remove the side panel of the case (will reduce temps most likely) and test those scenarios again. Also, have you set a custom fan curve in Afterburner?

    Either way, the gpu should not be doing that.


    Hey there, I just updated to the most recent drivers and restarted the computer. Then I went to use the heaven unigen engine and the artifacting started to occur at 71 degrees celsius this time. The gpu then crashed and I restarted the PC. The PC booted into POST mode and only let me go through to setup by pressing F1. When I left setup the PC could not detect a signal output from the GPU despite showing me the MOBO BIOS screen a few moments earlier. I cannot now seem to get signal from the GPU beyond the POST screen and the BIOS screen so I think the card is buggered. Going to have to RMA it I think, thanks for the help.
    Reply to llemnn
  5. llemnn said:
    Compuser10165 said:
    llemnn said:
    Hi guys I have a bit of an issue here and I'd like any advice you'd be able to give,

    When I play overwatch, my gpu reaches temperatures of 75ish degrees as measured by gpu-z. This seems to result in a wierd flicking graphic appearing on my screen and the gpu shutting down, causing my screen to go black.

    The rest of the pc continues to run as the fans continue to spin but the GPU fans do not. I have to hold down the power button to turn off the pc. When I reboot the pc there seems to be no issue and the gpu functions as normal. This only appears to occur in Overwatch as other games (WoW, TW:Warhammer) don't seem to make the card heat up as much. However, I am consistently able to cause this issue by running the heaven unigine program and letting the temp reach the 75 degrees, if I left it run after this point the display would crash and the GPU would shut down but the rest of the PC does not as mentioned.

    System specs: I5-6600k, Sapphire R9 390x tri-x, ASUS Z170m PLUS MOBO, 8GB RAM
    I should note this issue first appeared a couple of months ago but seems to be getting worse, I turned my graphics down to medium from ultra and this seemed to fix the issue but now it appears to have returned. It first started out of the blue with no apparent reason why.
    Is it time for me to RMA my graphics card or is Overwatch the issue? How can i trouble shoot this issue?


    The PSU may be the issue but also make sure you have the latest drivers installed. My MSI R9 390 was causing system hangs or artifacts with some driver versions. I suggest you to remove the side panel of the case (will reduce temps most likely) and test those scenarios again. Also, have you set a custom fan curve in Afterburner?

    Either way, the gpu should not be doing that.


    Hey there, I just updated to the most recent drivers and restarted the computer. Then I went to use the heaven unigen engine and the artifacting started to occur at 71 degrees celsius this time. The gpu then crashed and I restarted the PC. The PC booted into POST mode and only let me go through to setup by pressing F1. When I left setup the PC could not detect a signal output from the GPU despite showing me the MOBO BIOS screen a few moments earlier. I cannot now seem to get signal from the GPU beyond the POST screen and the BIOS screen so I think the card is buggered. Going to have to RMA it I think, thanks for the help.



    In that case, I think the gpu is faulty. Glad I could help.
    Reply to Compuser10165
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