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Blue screen of death

Not sure if this is the right forum. I keep getting sever blue screensky and I honestly have no idea where to start to repair, if possible. My mom gave me her old HP Pavilion slimline s3713w desktop and it runs windows Vista home premium. I restored it to factory settings and did not back up any files because I don't need any of them. I don't think she had an Antivirus on it so I'm sure it was seriously infected. I wanted to restore it and install our mcafee Antivirus but I cannot even get that far. I attempted to install all critical updates but another blue screen popped up. I believe the cd rom is completely broken. Can anyone try to help me please?
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  1. autumnrstarr said:
    Not sure if this is the right forum. I keep getting sever blue screensky and I honestly have no idea where to start to repair, if possible. My mom gave me her old HP Pavilion slimline s3713w desktop and it runs windows Vista home premium. I restored it to factory settings and did not back up any files because I don't need any of them. I don't think she had an Antivirus on it so I'm sure it was seriously infected. I wanted to restore it and install our mcafee Antivirus but I cannot even get that far. I attempted to install all critical updates but another blue screen popped up. I believe the cd rom is completely broken. Can anyone try to help me please?


    Can you please elaborate the issue you are having, what do you want to restore? Where does the blue screen kick in? We need more information to address the problem you are facing.
  2. She told me it was broken so I assumed a factory reset would solve whatever problems it had. I have no idea how she broke it. I was able to restore it to factory settings again. It is setting up right now. The blue screen has popped up when I tried to get on Internet Explorer, and while trying to install important windows updates. Internet Explorer kept having issues displaying stuff as well and would keep crashing. If I kept trying to open it, it would eventually crash and throw the blue screen again. I have no idea what the actual problems are. I would like to bring it back to original settings as if it were just bought, and then I could see if there is a Windows upgrade so my son can access the Internet and do his homework on it without issue.
  3. It was not able to complete the set up after the restore. Blue screen came up BAD_POOL_CALLER
  4. Best answer
    <p>Have you cleaned the internals of the PC? If it is filled with dust clean it. Check if the heatsink is running properly, heat issues can also cause it. From what you say, there is no problem, in the software side of things. If possible try to boot from an another Hard disk. It might even be a Ram issue and the BAD_POOL_CALLER indicates Bad drivers, so try installing new drivers. Copy the drivers using an another computer to a PEN DRIVE and install from them.
  5. The tower was definitely hot, so I blew it out with the air compressor and set the tower aside away from anything so it can "breathe". There was dust and dog hair in it! I turned on the computer and it is currently installing windows updates. It has gotten further than any other time I tried to do this. Hopefully this was the issue! I will update the status in just a bit. Thank you for the suggestion! I was going to blow it out after I was able to "fix" it and didn't think dust could actually be the root of the issues :/
  6. So, it has been ample time to determine whether or not your cleaning solution worked. IT WORKED! How simple. I have successfully been able to update all of the important and recommended updates for windows vista home premium, able to install my antivirus, and I was ALSO able to get it wireless!! THANK YOU!


    Raz_Crimson said:
    <p>Have you cleaned the internals of the PC? If it is filled with dust clean it. Check if the heatsink is running properly, heat issues can also cause it. From what you say, there is no problem, in the software side of things. If possible try to boot from an another Hard disk. It might even be a Ram issue and the BAD_POOL_CALLER indicates Bad drivers, so try installing new drivers. Copy the drivers using an another computer to a PEN DRIVE and install from them.
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