What is the best DSL modem in 2017?

Make and model of your laptop: We have several.
1.) Apple Macbook 13-inch Mid 2010
2.) Apple Macbook Pro Mid 2012
3. HP Pavilion dv5000. Product number ES186AV. (Usually not on.)

Make and model of your router: I will provide both old and new
1.) 2Wire 2701HG-B (this is originally what we used up until the end of July 2016. The wireless aspect of this may not work too well anymore. Our ISP put it into bridge mode when we first started having problems with our Internet).

2.) Netis WF2412 (the router that our ISP gave us when they put our 2Wire in bridge mode. They could not test it to see whether or not it worked before giving it to us. It was used. I question how well it works.)

3. Netgear N300W WNR2000v5 (seems to work fine. This is what we are currently using as our router.)

Make and model of your modem:
1.) 2Wire 2701HG-B (this is originally what we used up until August or September 2016. The wireless aspect of this may not work too well anymore. Our ISP put it into bridge mode when we first started having problems with our Internet). We began using it again two days ago (March 1, 2017).

2.) Netgear DM111PSPv2 (we were using this from August or September 2016 through the end of Feb. 2017. It stopped being able to give speeds above 0.72 Mbps on speed tests and seemed to have other issues.)

Provide us with the exact specifications of your PC (if applicable) including:
- Make and model of motherboard
- Make and model of power supply
- Make and model of USB or PCI Wifi adapter
- Operating system and driver version

I don't think that the above is applicable to my issue. But if needed, I can provide it.
1.) the 2010 Macbook was running Snow leopard until October 2016. Now it is running Sierra. OS 10.12.3)

2.) the mid 2012 Macbook was running Mountain Lion until October 2016. Now it is running Sierra. OS 10.12.3)

3.) the HP laptop runs on XP service pack 3, but that computer is hardly ever used anymore

Post your ISP and connection type*. We receive DSL through Great Lakes Internet Service (glis.cc). They are a small local company that uses AT&T lines.

You will also need to post the exact number of devices connected to your router (this includes tablets, smart phones, laptops, and desktop PCs) as some routers can only handle a specific number of devices at a time.
Three computers (although usually it is only 2).
Two iPads
1 Printer

Total = 6 devices (although it is usually only 5).

Post any and all error messages you are getting from your ISP or Windows itself
No error messages

I have DSL Internet, and I am interested in getting a new modem.

I currently have a 2Wire 2701HG-B that my ISP gave me when we first got DSL, which was like back in 2007 or 2008. It had always performed fine for us. I don't know how reliable it is anymore. We had some major Internet issues back in July 2016, so we decided to get a new modem and router in case it was the modem/router.

The problems we were experiencing were as follows:
1.) Extremely slow upload speeds (between 0.00 Mbps and 0.15 Mbps. Our normal upload speed when everything is working well is around 0.30 Mbps.)

2.) Extremely slow download speeds (between 0.00 Mbps and 0.80 Mbps --it was usually at the lower end. Our normal download speeds when everything is working well is around 1.00 Mbps).

3.) All devices had trouble staying online. My HP laptop with Windows XP kept on having a "limited or no connectivity" message on it.

4.) Our wireless printer had long delays between telling something to print, and actually printing it. It would print something anywhere from 5 minutes to 2 hours later. We also received messages from the computer saying that it could not find the printer a lot.

5.) We had huge problems with latency. I ran the ping plotter app on an iPad, and it showed latency levels that were sometimes a couple thousand. It would also show a lot of red bars. During these times, our Internet would run at snail speeds.

6.) Our e-mail also had major issues. We used the ISP e-mail account, and sometimes we would not receive e-mail, or our e-mail would not actually send, even though it was in our sent folder, and we heard it send. We only knew this because people would tell us that they never received e-mails that we had sent.

We never found out if the issue was the modem because our ISP never was able to test it. They had to move to another building at the same time that we first experienced problems with our DSL. Because they were moving, they had taken out all the phone line cords, and so could not test our modem when we brought it in.

They did, however give us a really old modem to test to see if it would work better than our 2wire. They couldn't test the old modem they gave us to see if it actually worked, though. It didn't work, so we took it back to them.

They decided to put or 2Wire in bridge mode and gave us a little black router to see if that would help. It might have helped a little bit, but our speeds were still slow, and our wireless printer kept on having problems.

Because our ISP could not test our modem, they made the assumption that the problem was the phone lines outside our house. They put a ticket in with AT&T to do work on our lines. AT&T supposedly came and did something, but they never spoke to us, and we were unaware that they were even there. The only reason I think they actually might have come is because we received a followup survey call from AT&T wanting to know how we liked their work. Since it was a recorded message, I couldn't ask them what they did.

Whatever they did, no improvement was noticeable in DSL performance. We continued to have horrible speeds (speeds that registered close to 0.00 Mbps in both download and upload). There were till long delays in our printer, and a lot of times the computer would be unable to find the printer. Our ISP was going to check with AT&T to see what kind of work they did on our lines. Our ISP told us they would contact us when they found out. They never were able to find out what AT&T did.

The modem we bought was a Netgear DM111PSPv2. Before buying it, we went to our ISP and asked the technician there if it would be a good one. He said yes, it would. We also asked him about a Netgear router, which he also said would be good. We ordered both online.

After receiving the new equipment, we took them to our ISP so that they could configure them for us. They had no problem setting them up and configuring them for us. While the technician was working on them, he told us that they were fixing some problems on their end, so their network was down that morning.

When we got home, we connected the Netgear equipment, and everything seemed so much better. I don't know if the Internet problems stopped because of the ISP fixing issues on their end, or if it was getting new equipment, or a combination of both. (I am leaning towards it being a combination of the two due to our experience within the past couple days).

The new Netgear modem and router seemed to work fairly well. We installed these in August or September 2016. However, our speeds started dropping quite a bit. However, we could usually fix this by turning off all our devices, unplugging everything from the modem and router, waiting ten minutes, then plugging everything back into the modem and router, then turning back on our devices. We started to have to do this more and more often -- sometimes every other day.

One thing I noticed was that the modem would be really, really warm to the touch. We had it on its side. There are little feet on it, but apparently these feet don't allow enough air to get under it to keep it cool. We decided to put it in the vertical position on the optional stands that came with it. This helped it so that it would not get is warm. Once we did this, we did not have to unplug it nearly as often.

It was working fine in this vertical position for a couple more months. Then sometime in January or early Feb. when it would get slow, unplugging it and plugging it back in no longer worked. Doing so would not increase the speed back up to 1.00 Mbps. Instead, the highest it would go was 0.72 Mbps. Even when it was 0.72 Mbps, the speed was still inconsistent. Sometimes it would take longer for pages to load then others.

I was getting tired of the 0.72 or below speeds. I plugged my laptop directly into the modem to see if that would change anything. It did not. The highest speed on the speed tests was still 0.72 Mbps.

I decided to swap out the Netgear DM111PSPv2 modem with the old 2Wire to see if that would change anything. I attached the new Netgear router to the 2Wire. With the 2Wire we are able to get speeds around 1.00 Mbps. The connection seems faster and pages seem to load better. However, I suspect that there may still be issues with the 2Wire. There seems to be a lot of lag spikes with the 2Wire whenever more than one device is using the Internet. The speeds on the 2Wire are not extremely consistent, either.

A couple weeks ago, when we were still using the Netgear DM111PSPv2 modem, we again had problems with delayed printing and our computers telling us they couldn't find the printer. (We hadn't had those problems since getting the new Netgear equipment). However, that issue seems to have resolved itself, as we haven't had problems since.

I am thinking that we probably still need to replace the 2Wire, due to the latency problems. I looked at several DSL modems online, and all of them seem to have bad reviews where people say that they only last 4-6 months. I would like a modem to last at least 2 years. However, I don't know if they are built to last that long anymore.

What is the modem that is most likely to last longer than 4-6 months?
Reply to HairyWoodpecker
4 answers Last reply
More about dsl modem 2017
  1. Your ISP will have a list of modems that are supported for your service level. Choose from that list.
    Reply to kanewolf
  2. Actually, my ISP has no such list. I have asked the technician who works there, and he has not given me any response. There is no list on the website. I asked him before we got the Netgear, and he had no recommended modems. He just said the one we chose would be good. :(
    Reply to HairyWoodpecker
  3. I found out today that my ISP has ordered me a new one, although they didn't contact me to let me know that. I found out due to coming in for an e-mail problem.
    Reply to HairyWoodpecker
  4. Let me just say, I love it when the top hit for "best dsl modem 2017" on google fails to actually name a decent modem. So to answer the question named in the subject for the benefit of you google searchers:

    The OP goes out of their way to avoid naming their ISP, but in the case of Centurylink, I found two highly-rated options:

    CenturyLink ActionTec C1000A - This seems to be a highly recommended modem/Wireless N router for VDSL users, though it is backwards-compatible with ADSL 2/2+

    Actiontec 300 Mbps Wireless-N ADSL Modem Router (GT784WN) - No VDSL support on this one, but a good deal cheaper if ADSL 2+ is the best your ISP can offer you.

    You may also get better mileage hunting down a standalone DSL modem and buying the router separately.
    Reply to tacgnol06
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