Solved

Desperate for help: BRAND NEW gaming rig keeps crashing..

So I just recently built my first ever rig and here are specs to start:

6700k (STOCK, NOT OVERCLOCKED*)
Kraken x62
EVGA 1070 FTW
Asus z170 Pro Gaming Aura MB
16 GB Corsair Vengeance
Samsung 850 Evo (sata)
NZXT Hue+
EVGA 850 G2 Supernova

I am sure everything is built correctly since it worked perfectly fine for a couple weeks. Recently, it has completely froze while playing a game, forcing me to force shut down. However, when I try to turn the PC back on it gets to the Asus loading screen and then freezes again. Immediately it goes to the windows error blue screen. It will then reboot itself and the same thing happens over and over.

The weird thing is, every single time it reboots itself the message from the windows blue screen is different! Here is a list of all the error messages windows has given me:

STOP CODE: APC INDEX MISMATCH. WHAT FAILED: NFTS.SYS

STOP CODE: SESSION 1 INITIALIZATION FAILED

STOP CODE: SYSTEM THREAD EXCEPTION NOT HANDLED. WHAT FAILED: CNG.SYS

STOP CODE: KMODE EXCEPTION NOT HANDLED

STOP CODE: SYSTEM_SERVICE_EXCEPTION

So basically, it gives me a different error message every single time. It will continue to reboot itself over and over and freeze on the motherboard load up screen and give a new error. The first time this happened, it ended up finally booting back up on its own after 10-15 minutes or so which made me think it was an overheating issue.

Then I ran a blend test and simple FFT test on prime95 and both of them had no errors or warnings after about 40 minutes each. My max CPU temperature during the test was only 68 degrees celcius so it doesnt seem like an overheating issue is possible.

Does anyone have any idea what this could be? Its a brand new 1800$ build and should not be having these issues. I just don't know which parts to RMA if thats the issue.

Thanks for any help you can offer.
9 answers Last reply Best Answer
More about desperate brand gaming rig crashing
  1. Random errors are usually related to a RAM issue, so try testing your modules with memtest86.

    It could also be that your OS got corrupt so start with running sfc /scannow from cmd with admin privileges and make sure TRIM is enabled on your SSD so it can deal with any error it has, the software that came with your SSD should let you know whether or not TRIM is enabled.
  2. This is key, after you installed the operating system on your new system did you install all of the drivers provided on the dvd disk for the motherboard including the chip set drivers Neilarado.

    If the answer is, no I did not.

    I suggest it is the first thing you should do, because with that many errors that happen to be related to the cpu with stop codes, and service exceptions.

    It suggests that the two main chip sets of the motherboard are not talking to the cpu properly due to the lack of chip set driver installation Neilarado, or the current ones in use are not 100% compatible if windows 10 ect chose the drivers and installed them during installation and setup of the OS./ windows 10.
  3. In regards to the RAM response, I just took out 1 stick of ram and still had the same issue. It tried booting into recovery since it recognized the multiple failed boot attempts and then froze. I took that stick out and put the other stick in by itself and it went to the same blue screen but then restarted itself and finally booted up. It seems weird that it blue screened on first attempt and then booted up so I'm not sure if its related to the RAM. I will run the memtest as you suggested now.

    Shaun o, after installing windows I went straight to the Asus website and downloaded all of the updated drivers including the chip set driver.
  4. Another update, after restarting a few times successfully with the 1 stick of RAM in, I shut down and switched the stick of RAM back to the one that didnt work. And this time, it booted up just fine. So it has now booted up fine with each stick in by itself.

    I also downloaded Samsung Magician (SSD software) and it has not detected any problems with the drive. It says the drive condition is good and did a benchmark test with no issue. TRIM mode is on.
  5. So I ran memtest86 which took about 6.5 hours. It came back with no errors/warnings and all 48 tests passed. 40 minutes of blend test and FFT test on prime95 have all come back with no issues as well.

    Any other ideas?
  6. 6.5 hrs.... Last time I ran it was with only 8GB but took less than an hour, perhaps someone else can confirm if there's been any change or if with 16gb takes that long....

    Perhaps it ran all the tests more than once?


    As an another test, try leaving the pc idling the whole night, lets see if it crashes or if it gets with no problems to the next morning.
  7. RaDiKaL_ said:
    6.5 hrs.... Last time I ran it was with only 8GB but took less than an hour, perhaps someone else can confirm if there's been any change or if with 16gb takes that long....

    Perhaps it ran all the tests more than once?


    As an another test, try leaving the pc idling the whole night, lets see if it crashes or if it gets with no problems to the next morning.


    Do you remember yours being 48 tests? It said all 48 tests passed. Also was I supposed to do something to make it only test ram? I just booted it and started the scan as is
  8. Left it on overnight and no crash. One thing I realized is both times it has happened was while I was playing on specific game, Diablo 3. I was in the middle of playing it both times when the crash happened. Not sure if its related to the game or just the fact that its the only time im playing a game and pushing the CPU/GPU. But if it was related to pushing CPU/GPU then I would think it wouldve happened during the prime95 tests.

    If I don't get any other ideas to try or tests to run by tomorrow, I will re-install windows
  9. Best answer
    Try with another game, you could also run 3dmark or Unigine Heaven to stress test cpu+gpu to see if it crashes.
Ask a new question

Read More

Gaming