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New Build found unresponsive, rebooting in BIOS, looking for troubleshooting advice

This morning I came downstairs to find my new build on but unresponsive. The lights on the motherboard, GPU, and CPU cooler were all on. The lights on the front of the tower were on. The two external hard drives I had plugged in were on. I assumed that moving my mouse or hitting a key would wake the computer yet it did not. I couldn't get a response. So I turned off the power via the button on the front and turned it back on. I first saw the Gigabyte (post) screen with the DEL (BIOS Setup), F9 (System Info), F12 (Boot Menu), and END (Q-Flash) options. It went black and then I saw the Windows logo. Then it went black and I saw the Gigabyte screen again. Once again it went black and I briefly saw the Windows logo again with Automatic Repair underneath, but it went black and back to the Gigabyte screen again. I was then just looping from the Gigabyte screen to black, back and forth. My next instinct was to enter the BIOS (F2). I did and I was able to navigate for a few seconds and then it went black and back to the Gigabyte screen again. I tried F9 to view system information which I could, I exited and tried to fully boot again with the same results. Every time I went into the BIOS it would reboot on me after a few seconds. Ultimately I turned off the machine and went to work.

This wasn't my first build, but it was my first in a few years. I'm fairly confident I have all of the components installed correctly. I got it all put together on Tuesday night, installed the OS, installed applications, etc. However CoreTemp, HWMonitor, RealTemp, and Corsair Link were showing idle temps around 45-50 and I wasn't doing much more than installing applications and web browsing. So I shut it down for the night and on Wednesday after work I removed the CPU cooler, I carefully cleaned the thermal compound off of the CPU and CPU cooler using 90% ISO alcohol and coffee filters. I carefully applied a thin line of thermal paste (I took pics) as I saw in countless videos and very carefully installed the CPU cooler with my wife holding the back plate in place (I struggled a bit on my own the day before which I attributed the improper cooling too). I booted back up into Windows and continued to monitor the the temps, they were idling in the low 30s now with only occasional spikes into the 50s. I now felt more confident with my CPU Cooler installation. The next task on hand was to copy data off of a failing external hard drive that I have been nervous about to a new one. I kicked off a 2.5TB copy around 7pm. When I went to bed around 12:30am about 850GB had been transferred. I figured the copy would come complete overnight or while I was at work the next day.

After shutting off the machine this morning I checked the new external drive in my work laptop to check the transfer progress, 1.75 TB copied in total. I checked my OnHub router and it looks like my desktop disconnected around 6am. I came down to find the computer unresponsive around 8:30am.

I am going to be troubleshooting the build as soon as I get home today. I am looking for any advice, tips, recommendation, etc in this department. First I am going to remove all USB peripherals. Next I am going to remove the HDD hot swap drive. Then I will remove the power and MoBo connections for the disc drive, card reader, and Gigabyte expansion port. Then I will remove the GPU and place in it's anti-static bag. Then I will remove 1 memory module, leaving only 1. This should leave me with the PSU, CPU, CPU Cooler (aside from Corsair USB link), 1 RAM module, and my PCI-e SSD. All of the fans will still be connected unless you think I should disconnect. If I can boot in this state then some of the removed hardware could be faulty or installed incorrectly. If not I will swap out RAM modules and try again.

Another thing worth noting: In the BIOS I am able to change the LED color of the motherboard. In Corsair Link I am able to change the LED color of my CPU Cooler. In the EVGA Overlclock software I was able to change the LED color of the GPU. While the machine was running I changed all of these to red, it was like this when i last looked after turning the lights off before bed. However, I noticed this morning that the Corsair CPU Cooler was now displaying white. I'm not sure if this could be a potential indicator of something that might be going on.

Build
Case: Corsair Obsidian 900D CC-9011022-WW System Cabinet Tower
PSU: EVGA SuperNOVA 850 P2, 80+ PLATINUM 850W, 220-P2-0850-X1
MoBo: GIGABYTE G1 Gaming GA-Z170X-Gaming G1 (rev. 1.0) LGA 1151 Intel Z170 HDMI SATA 6Gb/s USB 3.1 USB 3.0 Extended ATX Intel Motherboard
CPU: Intel Core i7 6700K 4.00 GHz Unlocked Quad Core Skylake Desktop Processor, Socket LGA 1151 [BX80662I76700K]
CPU Cooler: Corsair Hydro Series H115i Extreme Performance Liquid CPU Cooler
RAM: G.SKILL F4-3000C15D-32​GTZ TridentZ Series 32GB (2 x 16GB) 288-Pin DDR4 SDRAM DDR4 3000 (PC4 24000) Intel Z170 Platform Desktop Memory Model
SSD: Samsung 950 PRO Series - 512GB PCIe NVMe - M.2 Internal SSD (MZ-V5P512BW)
GPU: EVGA GeForce GTX 1070 FTW GAMING ACX 3.0, 8GB GDDR5, RGB LED, 10CM FAN, 10 Power Phases, Double BIOS, DX12 OSD Support (PXOC) Graphics Card 08G-P4-6276-KR
Disc Drive: LG WH16NS40 Super Multi Blue Internal SATA 16x Blu-ray Disc Rewriter
Card Reader: Rosewill 2-Port USB 3.0 4-Port USB 2.0 Hub eSATA Multi-In-1 Internal Card Reader with USB 3.0 Connector (RDCR-11004)
Monitor: BenQ XL2730Z 144Hz 1ms 27 inch Gaming Monitor
OS: Windows 10 Professional 64-bit OEM

I've got the 3 front fans for intake and the one back fan for exhaust. I have my radiator mounted on the top of the case with the air pushing out (up). I installed the GIGABYTE USB3.1 5.25" Front Bay Expansion Port that came with the MoBo. I also installed a 2TB HDD that I removed from an external enclosure into one of the hot swap bays. I have a keyboard, mouse, printer, and monitor (for USB connections) connected via USB 3.0. I have front, sub, and rear audio connected. I have the WiFi antenna connected. I have my monitor connected via display port.

I appreciate any advice or assistance!

Thanks,
Nick
8 answers Last reply Best Answer
More about build found unresponsive rebooting bios troubleshooting advice
  1. Try disabling the deep sleep power c-states in bios/windows power. C6 and lower can create issues that may or may not be psu related. Unless you absolutely insist on eco settings, disable those too. Generally have 0 purpose in a custom build especially one built for OC purposes.
  2. Karadjgne said:
    Try disabling the deep sleep power c-states in bios/windows power. C6 and lower can create issues that may or may not be psu related. Unless you absolutely insist on eco settings, disable those too. Generally have 0 purpose in a custom build especially one built for OC purposes.


    Thanks for the suggestion. It looks like they go from C1 (operating state) down to C6 (Deep Power Down). You are suggesting to turn off C6 so it never goes that low?
  3. Yep. While normally psu related with group regulated designs (your Evga is dc-dc), ever since Haswell cpus arrived, the ultra deep sleep modes including hibernation seem to be an issue. In most better bios, especially Z170, there's usually a switch for the sleep modes. Mine happens to be S1 and S3 choices, (forget which is which) one is normal sleep modes and the other is basically light sleep which keeps the cpu from dropping below C3. You can do similar in Windows power settings under the advanced tab. I'd also disable hibernation as it's totally unnecessary on a pc, especially a good build like yours. It'll free up a bunch of your C: drive, about same as 75% of your ram.
    http://www.sevenforums.com/tutorials/819-hibernate-enable-disable.html

    This works on 10 as well.
  4. Karadjgne said:
    Yep. While normally psu related with group regulated designs (your Evga is dc-dc), ever since Haswell cpus arrived, the ultra deep sleep modes including hibernation seem to be an issue. In most better bios, especially Z170, there's usually a switch for the sleep modes. Mine happens to be S1 and S3 choices, (forget which is which) one is normal sleep modes and the other is basically light sleep which keeps the cpu from dropping below C3. You can do similar in Windows power settings under the advanced tab. I'd also disable hibernation as it's totally unnecessary on a pc, especially a good build like yours. It'll free up a bunch of your C: drive, about same as 75% of your ram.
    http://www.sevenforums.com/tutorials/819-hibernate-enable-disable.html

    This works on 10 as well.



    Home from work now. I removed the USB peripherals aside from the keyboard. I removed the HDD hot swap drive. I removed the power and MoBo connections the disc drive, card reader, and Gigabyte expansion port. I removed the GPU. I removed the PCI-e SSD. I removed all but 1 memory module. This left me with the PSU, CPU, CPU Cooler (Corsair USB link removed), and 1 RAM module. The fans and the front LED/audio connections are all that remain.

    In this state I rebooted. I saw everything light up and the codes on the MoBo fly by. Nothing on the screen. Then it went dark again, cycled through and this time I saw the post screen. I hit F2 and went to the BIOS, after a few moments of navigating it rebooted itself. This happened a couple of times. Once the MoBo sat at a D4 (looks like 04 but I assume it is D4) error code for "PCI resource allocation error. Out of Resources." I kept watching the codes and it looked like D2 was popping up before rebooting. After a few tries I was able to get to Advanced Frequency Settings > Advanced CPU Core Settings where I found the following options set to Auto: C3 State Support, C6/C7 State Support, and C8 State Support. I disabled C6/C7 and C8 saved and exited. This time it rebooted into the BIOS and stayed there. I navigated around, I let it sit for a few minutes, no reboots. I am now going to add in the next RAM module, reboot. Then try the PCI-e SSD.
  5. Karadjgne said:
    Yep. While normally psu related with group regulated designs (your Evga is dc-dc), ever since Haswell cpus arrived, the ultra deep sleep modes including hibernation seem to be an issue. In most better bios, especially Z170, there's usually a switch for the sleep modes. Mine happens to be S1 and S3 choices, (forget which is which) one is normal sleep modes and the other is basically light sleep which keeps the cpu from dropping below C3. You can do similar in Windows power settings under the advanced tab. I'd also disable hibernation as it's totally unnecessary on a pc, especially a good build like yours. It'll free up a bunch of your C: drive, about same as 75% of your ram.
    http://www.sevenforums.com/tutorials/819-hibernate-enable-disable.html

    This works on 10 as well.



    With C6/C7 and C8 disabled I am able to boot up with the second RAM module and navigate through BIOS without rebooting. I inserted the PCI-e SSD and now I get to a Windows logo screen after boot with Automatic Repair underneath. It sits there for a few seconds and then I get a blue screen indicating "SYSTEM THREAD EXCEPTION NOT HANDLED". Then it reboots itself and I get to the Windows logo screen again, this time without Automatic Repair underneath, same as before though, after a few seconds I get the blue screen indicating "SYSTEM THREAD EXCEPTION NOT HANDLED". At this point, I can still get to BIOS and sit there without reboots, but I can't boot from the SSD. I am going to try to reconnect the disc drive and see if I can boot from the disc...
  6. I insert my Windows 10 Pro OEM disc and I use the boot menu (F12) to ensure I boot from the disc. I get the "press any key to boot from CD or DVD" message so I press a key. It sits for a moment, and then I get a similar blue screen with a "SYSTEM_THREAD_EXCEPTION_NOT_HANDLED (ACPI.sys)" message and it reboots me. I hit F2 to get into the BIOS and I can stay there for as long as I want. Continuing to research... Any suggestions or advice welcome!

    It might be worth noting that when the system was up and running yesterday I forced the Windows 10 Anniversary update. So I'm not sure if that would cause an issue with using the original Windows 10 Pro OEM disc.
  7. Next I created a bootable USB drive using the Windows Media Creation Tool. I disconnected power and SATA from the disc drive. I inserted the USB and attempted to boot. I was not able to boot from the USB, it cycled back to post. I turned the machine off for a bit, and then when I tried again I can't even get it to post. The MoBo cycles through codes and sits at D4 or it cycles through 19 > D0 > C2 > C4 > C5 > 19 > D0 >C2 > C4 > C5 > 55 > 35 > 63, goes dark, and repeats the cycle. I have now removed the PCI-e SSD and the second memory module again.

    I'm not sure where to go from here... I am thinking that something might be wrong with my hardware at this point. Any advice or assistance in troubleshooting would be greatly appreciated.
  8. Best answer
    Believe the system thread exception to be a graphics driver issue. Put your gpu back in. See if it works. If not, see if you can get into f8 boot options safe mode. If possible, then open up device manager and uninstall the gpu driver.
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